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All reviewsbotanical gardensart museumuniversity circleold mansioncampus of case western reserveseverance hallmansion suitesun roomwithin walking distancecultural attractionsboutique hotelcleveland institute of musicfirst floorfresh fruitincluded breakfastcleveland clinicnice breakfast
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Reviewed July 1, 2012

We were drawn in by the reviews we saw and assumed it was a suite as shown but when we arrived our suite was tiny. It was very nice but there was no vanity so my husband had to wait until I was all done before he could use the bathroom. It would have been so much better if they had a light over the entry mirror or even a mirror/light by the TV. There was room for that to be accommodated. The staff was great and the breakfast was nice.Loved the shower when we discovered how it worked.

  • Stayed: June 2012, traveled as a couple
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Thank smith216428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2012

The Glidden House is located nearby: Case Western Reserve University and the Cleveland Clinic. I totally recommend it. Safe area, friendly and professional staff. The little bar inside of the place was intimate and convenient (Good Happy Hour)!! We had a excellent time!! Looking forward to stay again!!

  • Stayed: June 2012, traveled on business
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1  Thank joaquin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2012

Glidden House is conveniently located on the campus of Case Western Reserve University. The rooms are small, but comfortable, but I didn't find the bed that good and I can't say why. It should have been comfortable with its down mattress pad, but it wasn't and I didn't sleep well. The included breakfast was great and plentiful. Wireless internet access was included in the room cost. Parking was tight -- small spaces and not quite enough to go around if a function was being held at the hotel.

  • Stayed: June 2012, traveled as a couple
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1  Thank WorldJourneyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 25, 2012

Dear WorldJourneyer,
We are sorry to hear that you didn't find the bed to be comfortable. We are happy to hear that you enjoyed the breakfast! We hope that you choose to stay at the Glidden House the next time that you are in Cleveland.
Sincerely,
Tom Farinacci
General Manager

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Reviewed June 19, 2012

We just loved it here. The staff were friendly, helpful and professional. The location was perfect--we walked to all the museums, campus, restaurants and neighborhoods. We will be back next year (or sooner).

  • Stayed: June 2012, traveled with friends
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Thank Laurie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glidden1, General Manager at Glidden House, responded to this reviewResponded June 20, 2012

Dear Laurie C,
Thank you for taking the time to post a review. We are thrilled to hear that you enjoyed your stay. We look forward to your next visit!
Sincerely,
Tom Farinacci
General Manager

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Reviewed June 16, 2012

My wife and I just spent two days here while attending a wedding. No one available to
open front door... struggled with luggage up step... only to be faced with Front Desk individual
who informed me that our room was not ready. It was 2:30 in the afternoon and the problem
could have been dealt with if the Front Desk person had been somewhat friendly or
pleasant. Instead, she was to put it nicely, "less then helpful". After about 45 minutes she informed us that our room was ready with no apology whatsoever for the delay. To be fair.. check in time is 4 PM but the issue could have been addressed with a smile and some better customer service training. The room itself (#104) was ok although the carpet was badly stained and could use a cleaning. Only one (1) piece of soap was provided so it was annoying to keep taking the single piece of soap from the sink to the shower. The King size bed in the room was very very high off the floor, so much sothat my wife who is 5'7"in height, needed a hand up to get onto the bed. This Hotel has solved the problem of guests leaving with towels. The towels provided as so thin and threadbare that no one would ever consider taking them! As a Senior citizen it was a problem getting out of the shower as there is absolutely nothing to hang on to.... Obviously this Hotel does not have anyone concerned with "risk management". The installation of a grab bar in the shower area might be a good idea and they are fairly low in cost. The "free" breakfast is truly nothing to rave about... Basic breakfast items such as you would find in a budget type of hotel. Oh yes... room service is offered but there is no menu available in the room. Huh?There are several good things to say. Housekeeping made up our room promptly. Housekeeping staff are very polite and helpful. Checkout was quick, nice, and helpful. This time the individual at the front desk was extremely nice and professional. What a difference from our checking in experience. If you plan to visit the Cleveland Clutural attactions or Case Western University the Hotel's location is just about perfect. Would we stay here again?
A big big- NO!

  • Stayed: June 2012, traveled as a couple
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2  Thank alancccrx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glidden1, General Manager at Glidden House, responded to this reviewResponded June 19, 2012

Dear Alancccrx,
Thank you for your comments. We are very sorry to hear that you had challenges during your check in process. We do our best to accommodate early check in requests-unfortunately we are unable to honor every such request. Had the front desk clerk handled this matter differently, this unfortunate situation could have been avoided. Please accept our apologies. We are happy to hear that your visit ended on a positive note with a friendly and professional desk clerk at check out.
Sincerely,
Tom Farinacci
General Manager

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