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“A conundrum wrapped in an enigma”

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Inn of Chagrin Falls
Reviewed July 10, 2013 via mobile

This hotel will completely split opinion. If you're from the UK, it's like Marmite; you either love it or hate it. I'm one of the latter. I don't like quaint or twee. Fake wood panelling is not my thing. Hunting lodges arent really found just outside Cleveland. I do like great wifi, fantastic showers, consistently and genuinely friendly service, air con that works, a hearty breakfast. Don't expect any of these at the hotel. You will get unique rooms with fireplaces, chintz, creaks, character and some brilliant staff (other staff that don't have the faintest clue) So pay your money and take your choice. I'd love to never stay here again.

  • Stayed: July 2013
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3  Thank IRT68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_InnCF, General Manager at Inn of Chagrin Falls, responded to this reviewResponded September 1, 2013

I'm sorry to hear the Inn was not your "cup of tea". Located in a building dating back to the 1860's and surrounded by one of the largest equine communities in the state of Ohio, the Inn is just miles from the Gates Mills Hunt Club and Polo fields. The Inn's decor embraces the essence of the Chagrin Valley and it's historic nature.
I was not aware of problems with your air conditioning, wireless internet access or shower. If brought to our attention we certainly would have tried to remedy the situation. It is our desire to make our guests stay as comfortable and pleasant as possible - clearly we missed the mark with you. Thank you for your insight.

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40 - 46 of 63 reviews

Reviewed June 24, 2013

My husband and I spent three nights at the Inn last week and found the staff really warm and welcoming, helpful when I was trying to find out more about the area and very friendly. The rooms are individually decorated and spotlessly clean, good size even for the most basic and the bed was extremely comfortable. The Inn is just a couple of steps away from the village so perfect for a relaxing stroll. If we are in the area again we will definitely chose to stay here again.

Room Tip: We stayed in room 5 which was the lowest price but still a good size and very quiet.
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  • Stayed: June 2013, traveled as a couple
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2  Thank Claireabc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_InnCF, General Manager at Inn of Chagrin Falls, responded to this reviewResponded September 1, 2013

Thank you Claireabc! - We hope to see you back again too!

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Reviewed March 25, 2013

My wife and I recently stayed at The Inn of Chagrin in Chagrin Falls Ohio and had a wonderful time.The staff and all those involved with the on prem restaurant(Gamekeepers Inn) and bar were so friendly it was as if we had known them forever.We know that we will return.I would highly recommend staying there to anyone looking for an enjoyable time.

Room Tip: All rooms quaint and nicely appointed
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  • Stayed: March 2013, traveled as a couple
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1  Thank Lewis P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_InnCF, General Manager at Inn of Chagrin Falls, responded to this reviewResponded September 1, 2013

Thank you for your kind review. We hope you'll find another occasion to celebrate at The Inn of Chagrin Falls.

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Reviewed March 18, 2013

If you are near Cleveland's east side, and want to stay in a warm, New England type, town and Inn, the Inn of Chagrin is highly recommended. There are two floors of rooms, and they vary in size, and amenities. Most have fireplaces, and current flat screen TV's. restaurants are within a short walk, and Chagrin Falls is a wonderful town for shopping. Try Gamekeepers tavern, which is attached. Just a great break from the chain hotels. Quaint, clean and friendly.

  • Stayed: February 2013, traveled on business
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Thank randywcarson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_InnCF, General Manager at Inn of Chagrin Falls, responded to this reviewResponded September 1, 2013

We are glad The Inn could provide you and your family a place of respite. The Inn will always welcome you as your "home" away from home.

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Reviewed January 11, 2013

A colleague reccommended the Inn and I typically stay in major chain hotels. Chagrin Falls is an area that only staying in the Inn can you really appreciate what a great little village this is. Walking distance to anything you need yet you are able to return to the friendly welcomes and care of the Inn staff. The rooms are spacious and are up to date. If staying in the area, you really should try this place - and the adjacent restaurant and other local dining completes the visit! Lesley Bynum Swartz

Room Tip: Each room is different in decor - you may want to ask for a description and some have fireplaces. A...
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  • Stayed: December 2012, traveled on business
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2  Thank LesleyBynumSwartz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_InnCF, General Manager at Inn of Chagrin Falls, responded to this reviewResponded September 1, 2013

Should your business plans bring you back to Chagrin Falls, I hope we will see you again Lesley. We appreciate your wonderful review.

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Reviewed January 2, 2013

We spent New Years Eve at the Inn at Chagrin Falls. We absolutely love Chagrin Falls, and had never stayed at the inn before. The inn was beautiful. We had a large room with a fireplace & a large bathroom with a jacuzzi bathtub. The inn is beautifully decorated and well kept. We look forward to staying there again. Because there is no kitchen, breakfast was minimal. cereal, bagels, english muffins, yogurt, granola bars & coffee cake were available. Breakfast was adequate, but fresh fruit would be a nice addition.

  • Stayed: December 2012, traveled as a couple
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3  Thank Tamara225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_InnCF, General Manager at Inn of Chagrin Falls, responded to this reviewResponded September 1, 2013

We do appreciate feedback from our guests, such as yourself. I am happy to let you know we have added fresh fruit to our continental breakfast. Thank you!

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Reviewed November 18, 2012

We received a gift certificate from our children and spent Saturday the 16th of November enjoying dinner at Gamekeepers and the night at the Inn. What a well kept property. We had a room with a fireplace and a little sitting area.

The restaurant was right next door and attached to the lobby of the Inn. We were welcomed by Donna upon arrival and felt fiery comfortable.

Looking forward to going back to the Inn.

Room Tip: This Inn is located in one of the quaintest town in Ohio, possibly the Midwest. The falls, the shops...
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  • Stayed: November 2012, traveled as a couple
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1  Thank John V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Inn of Chagrin Falls

Address: 87 West St, Chagrin Falls, OH 44022-2756
Location: United States > Ohio > Chagrin Falls
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Restaurant Suites
Hotel Style:
Ranked #2 of 2 B&Bs / Inns in Chagrin Falls
Number of rooms: 15
Official Description (provided by the hotel):
Located in the heart of the village, The Inn of Chagrin Falls occupies a handsome Western Reserve dwelling built in 1927. The fifteen rooms are individually appointed to reflect the classic decor of the Chagrin Valley. Each room has a private bathroom, while others also include a fireplace and Jacuzzi. A friendly and accommodating staff anticipates every need and strives to make each visit a memorable experience. We invite discriminating travelers to surround themselves with all that Chagrin Falls has to offer! ... more   less 
Also Known As:
Inn Of Chagrin Falls Hotel Chagrin Falls
Inn Of Chagrin Falls Ohio

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