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Traveler rating
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All reviews front desk staff was friendly helpful place to stay nice lake visiting family breakfast choices shopping and restaurants water pressure in the shower reasonable rates breakfast was amazing would definitely stay here again great hotel clean rooms geese motel carpet
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Reviewed July 5, 2017 via mobile

Checked in on 7/3/17.
First thing i noticed was the smell of curry
and bad b.o when walking down hall to my room..Room was clean but had that smell,a quick trip to Walmart to get lysol
took care of that.The breakfast was ok but small areas. Also if you are staying here long enough to do your laundry.Forget it
so probably not a place to stay if you are working in town more than a day or two. one more thing ive been finding long black hair in tub and all around room.my hair is only a 1/4 inch.long.
Staff was very friendly and the outside is clean and kept up.
Thanks

Date of stay: July 2017
Trip type: Traveled on business
Thank buddykittrell
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Green45310, General Manager at Best Western Celina, responded to this reviewResponded July 6, 2017

Dear Valued Guest,

Thank you for choosing the Best Western Celina for your recent stay. We greatly appreciate your in-depth review. We hope to see you again soon in the near future.

Best Regards,
Shelly & Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2017

Friendly staff. Clean rooms with a good location close to golfing, shopping and restaurants. Baked cookies at night and always fresh coffee and water available to guests. Could have better pillows but overall a good place to stay while we were visiting family.

Date of stay: June 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Sandra F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Green45310, General Manager at Best Western Celina, responded to this reviewResponded July 20, 2017

Thank you for sharing your recent experience with us. Your suggestion for improved pillows have been shared with our corporate office.

We hope to see you again in the future!

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Reviewed June 28, 2017

Gym passes instead of a exercise room I wasn't pleased with. It is clean and has the comfort of a basic hotel. Breakfast looks warmed up from a freezer and the pancake maker is not a plus. Staff is adequate not customer service oriented.

Date of stay: June 2017
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
Thank Robin R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Green45310, General Manager at Best Western Celina, responded to this reviewResponded July 20, 2017

Dear Robin R,
We are sorry to hear that the fitness room did not meet your standards and understand totally the need for the gym passes. We are pleased to say that we offer complimentary passes to our local YMCA available at the front desk when requested. Your comments about breakfast have been shared with the corporate office, but we would love to hear from you on what should be offered.

Best Regards,
Shelly & Staff

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Reviewed June 22, 2017

Hotel beds were not as comfortable as expected. Fridge was set at the highest temperature possible and our water froze. Also room coffee maker did not work. Also missed the fresh cinnamon rolls they used to have here when the Hotel was Holiday Inn. Hotel staff was very good and accommodating to make our stay as enjoyable as possible.

Date of stay: June 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank K8099TMdanielb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Green45310, General Manager at Best Western Celina, responded to this reviewResponded July 20, 2017

Thank you for sharing and your comments have been used/addressed to improve our services.

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Reviewed June 13, 2017

The hotel was clean and neat, the staff I encountered were pleasant , the breakfast was ok lacked timely replenishing of food. The person responsible for the breakfast area was not very personable. The exterior upon arrival was very good looking and pleasant, the grounds were neat and clean.

Date of stay: June 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank F8930PHlees
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Green45310, General Manager at Best Western Celina, responded to this reviewResponded July 20, 2017

Dear Valued Guest,

Thank you for sharing your experience. We greatly appreciate all feedback as it is a driver to improve our services.

Best Regards,
Shelly & Staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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