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“Great Customer Service”

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Comfort Inn - Hall of Fame
Ranked #11 of 18 Hotels in Canton
Certificate of Excellence
Woodridge, Illinois
1 review
“Great Customer Service”
Reviewed August 25, 2014

I had called to verify a hotel reservation and found out or travel company made it under the wrong company name. Pam went above and beyond to help me get this all updated on not 1 but 6 peoples reservations. She was very pleasant to talk to and seemed in good spirits. Would use again due to the willingness to help and service received.

Stayed August 2014, traveled on business
Helpful?
Thank Jill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim S, General Manager at Comfort Inn - Hall of Fame, responded to this review, August 27, 2014
Jill thank you for your business. We always want to make our guests know hw valued they are to us. It is a pleasure to help with your reservations and make sure that they are corrected. I look forward to providing more of the same great service and continuing to earn your trust.

Jim Snyder
General Manager
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147 reviews from our community

Traveler rating
    55
    44
    23
    17
    8
See reviews for
49
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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  • Italian first
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English first
Latrobe, PA
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 19, 2014

We had a nice stay here after our visit to the Football Hall of Fame. Our room wasn't ready when we arrived but the desk clerk found one that was ready for us so that we didn't have to wait. The breakfast buffet is very good. A big selection.

  • Stayed August 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Mary Ann H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim S, General Manager at Comfort Inn - Hall of Fame, responded to this review, August 20, 2014
Thank you for coming and staying with us during your visit to the Pro Football HOF. The desk staff takes considerable pride in making our guest's feel welcome and accommodating their needs. I am pleased that they made your stay a memorable one with the service they provided.

Jim Snyder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SANFORD
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 19, 2014 via mobile

Renovation was in process resulting in extreme noise, clutter and mess in the halls. We had to climb over discarded wallpaper, electrical cords and tried to avoid the large vat of liquid plaster. All the hall lights were removed with bare bulbs hanging. From exposed wires.
The management refused to offer a rate discount.

Stayed August 2014
Helpful?
Thank ROBERT C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim S, General Manager at Comfort Inn - Hall of Fame, responded to this review, August 20, 2014
Robert please accept my apologies about the renovation work in the hallways. I do not know who you spoke with but if you have time I would like to make things right from your recent stay with us. Please contact me directly at the hotel.

Jim Snyder
General Manager
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Ohio
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed August 18, 2014 via mobile

Room was clean and well furnished. Front desk clerk was professional and friendly. Third floor was under construction. Enjoyed my stay. Bed was very clean and comfortable. Air conditioner worked well and quiet. Would stay here again and do recommend to all.

Stayed August 2014, traveled on business
Helpful?
Thank BobOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim S, General Manager at Comfort Inn - Hall of Fame, responded to this review, August 19, 2014
Mario thank you for the recent stay and your posting. The challenges of renovations and making guests feel valued is something our desk and housekeeping have taken and done very well with. Our location near the highway but secluded with no traffic noise is something many of our guest comment on. I am pleased that we have earned your loyalty and I look forward to your next visit to Canton Ohio.

Jim Snyder
General Manager
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Cincinnati, Ohio
Level Contributor
49 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed August 17, 2014

There are plenty of hotels in the Canton Football Hall of Fame area, but you can't go wrong with Comfort Inn. We travel frequently to the area and have stayed at the Marriott brands and Comfort Inn. The latter offers the best value. It is not the newest, but management has undertaken a renovation which is almost complete. In fact, I was impressed that there were contractors working through the weekend. The inn is located on top of a hill with other hotels such as La Quinta, Fairfield Inn and Residence Inn. They overlook the busy interstate and mall area, which minimizes the noise and there is no through traffic. The breakfast is good, including hot items. When the renovation is complete, they can go head to head with Marriott, and offer more value.

  • Stayed August 2014, traveled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Mario O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim S, General Manager at Comfort Inn - Hall of Fame, responded to this review, August 19, 2014
Thank you for staying with us. The renovation work is nearly complete. I am sure your next stay with us will be a great one. The desk and housekeepers have worked very hard to make sure our guests have felt a minimum impact from the workers. I hope your next visit to Canton that you can stay with us again.

Jim Snyder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fiskdale, Massachusetts
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 12, 2014

Great location near highway and quick trip to Pro Football HoF. Somewhat dated in appearance, but some recent renovation has been done. Bed was comfortable and room was clean. Breakfast was good with some nice hot options. Overall, pleased with stay and would stay again.

  • Stayed August 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank SkinnyLumpkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim S, General Manager at Comfort Inn - Hall of Fame, responded to this review, August 14, 2014
Thank you for the recent stay with us. We are now updating the hallways and public areas with new carpeting, wall vinyl and lighting. I hope these are the areas that you thought were looking out dated. I am pleased that you would stay again with us and that the hotel provided a good breakfast and a clean and comfortable stay.

Jim Snyder
General Manager
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East Northport, New York
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 7, 2014

We stayed 2 nights with several other sports families for an event at pro football hall of fame. The breakfast was ok when you could get something I have stayed at other hotels and they were more sufficient other than that is was a great location near several places to eat.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank laxmomof3jboys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim S, General Manager at Comfort Inn - Hall of Fame, responded to this review, August 11, 2014
Thank you for your recent stay. We have expanded our breakfast area to provide more seating. Our location is only minutes from the Belden Village mall and more than 75 restaurants. The Hall of Fame is just one exit south on the interstate and many guests love the location. I hope to see you stay with us again.

Jim Snyder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn - Hall of Fame

Property: Comfort Inn - Hall of Fame
Address: 5345 Broadmoor Cir NW, Canton, OH 44709-4026
Phone Number:
Location: United States > Ohio > Canton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 18 Hotels in Canton
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn - Hall of Fame 2.5*
Number of rooms: 124
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Also Known As:
Comfort Inn - Hall Of Fame Hotel Canton
Comfort Inn Canton
Canton Comfort Inn
Comfort Inn - Hall Of Fame Canton, Ohio

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