First of all this is an absolutely gorgeous property. We loved that everything was within walking distance. We did have a bad check in experience. We arrived at 1:30 and went into the lobby. We waited 5-10 minutes before we were greeted and not in a very friendly way as I was reminded check in wasn’t until 3:00 before I could even say that I just wanted a map of the property so we could grab lunch before check in. After lunch we came back about 2:50 into the lobby as it had started raining outside. We planned to just sit down and finish our glass of wine until 3:00. A woman kept looking over at us suspiciously and finally asked rudely if we needed something. We said we were checking in and again rudely told it wasn’t until 3:00 which we understood and was why we were sitting there. She told us there was a wedding and we would have to leave, we weren’t allowed to sit there. When we asked where we should go for the less than 10 minutes now that was left and she just shrugged her shoulders. So we went and stood outside when someone else came up and said they had our keys. She took us to our room only to find out it was the wrong room. She went and got the correct keys and we made it to our room. We reserve a two story king that was absolutely beautiful. I also requested massages and with this room you can do them at the same time, the other rooms you have to schedule back to back. Holly and Daria were fantastic, highly recommend doing this while you are there. We had a wonderful dinner at the Bistro and enjoyed some live music on the patio. We were disapponited the Crush House wasn't open so make sure you check what's open before you pick your day. Overall we did really enjoy our stay but our check in experience made me remove a star. That is certainly not the reception we expected for almost $300 a night.
- Also Known As:
- The Villas At Gervasi Vineyard Canton, Ohio