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“Right by the airport”

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Holiday Inn Express Cleveland Airport - Brook Park
Ranked #2 of 4 Hotels in Brook Park
Certificate of Excellence
Reviewed August 12, 2013

Our GPS had a problem finding the hotel, went round the airport terminal twice! On arrival the staff were lovely, very friendly and helpful. Breakfast starts at 6:00. Booked a bus for my early flight. Price is good, would use this again for early flight.

  • Stayed: August 2013, traveled on business
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Thank chrissylux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amit P, Owner at Holiday Inn Express Cleveland Airport - Brook Park, responded to this reviewResponded October 2, 2013

Thank you for Staying Smart with the Holiday Inn Express Brook Park Cleveland Airport. We strive to provide excellence in service to our guests. We thank you for your feedback and please do come back and see us again soon.

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117 - 123 of 174 reviews

Reviewed July 8, 2013

Reasonably clean, good beds. Bummed that the pool area has been remodeled and the hot tub taken out. Nice guest laundry available and a workout room open 24 hours. Flight check-in and boarding pass printing available for free. Good breakfast.

Stayed: July 2013, traveled with family
Thank lisasgt1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amit P, Owner at Holiday Inn Express Cleveland Airport - Brook Park, responded to this reviewResponded July 15, 2013

Thank you for staying smart with us! Please do come back and see us again soon.

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Reviewed July 5, 2013

Pros: Close to Cleveland Hopkins Airport, free breakfast.
Cons: Made me wait when I arrived as there was no one at the desk for a few minutes (I could hear talking in the back room but there was no bell), bed was not as comfy as I’ve found elsewhere at HIE, refrigerator compressor so loud I unplugged it, there was a coffee pot in the room but they neglected to leave me any coffee, no guide in room for television stations, and the parking lot was a mess (hoping they were preparing to repave). There were two almost identical lamps in the room; one on bedside stand and the other on the desk. Desk lamp had electric outlets built in – bedside did not. Why buy two styles?...most everyone has electronics they need to plug in bedside! I switched them (wonder if they noticed?).

  • Stayed: June 2013, traveled on business
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Thank MIRay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amit P, Owner at Holiday Inn Express Cleveland Airport - Brook Park, responded to this reviewResponded July 15, 2013

Thank you for staying smart with us. I would like to thank you for your feedback and would like to sincerely apologize for your inconvenience during your stay. We have taken the necessary actions to re train staff and fix all issues that you had experienced with our facilities. Please contact us at 216.433.0004 and I would be glad to honor IHG reward points for the inconvenience. Please ask for the General Manager.

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Reviewed June 28, 2013

This was a good hotel and reliable like other Holiday Inn Express's.
It has a nice pool. The breakfast was a little smaller then many other Holiday Inn Express's that I have been to.

The staff was very friendly.

It is also close to the Zoo which was nice.

  • Stayed: May 2013, traveled with family
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Thank TravelOften12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amit P, Owner at Holiday Inn Express Cleveland Airport - Brook Park, responded to this reviewResponded July 2, 2013

Thank you for staying smart with us! We are honored that you enjoyed your stay. please do come back and see us soon!

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Reviewed June 26, 2013

Stayed on June 25. The room was fine for the price and the breakfast was good. The staff were helpful and friendly. I would recommend this hotel if you have to catch an early flight as it was a far better value than some of the other major chains.

  • Stayed: June 2013, traveled with family
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Thank Mary02072
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amit P, Owner at Holiday Inn Express Cleveland Airport - Brook Park, responded to this reviewResponded July 2, 2013

Dear Guest-

Thank you for staying smart with us! We appreciate your business and please do come back and see us again soon!

Management

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Reviewed June 16, 2013

I stayed here on June 13th, 2013 and awoke very sore. The beds are very hard with no options for softer ones. The hotel is going through renovations and the Parking lot is a mess. I was given a new room on the 3rd floor and everything was perfect except the bed. I wouldn't recommend this property to anyone that has trouble sleeping on extra firm mattresses.

Room Tip: Check the beds and bathrooms ASAP upon arrival. Room changes become harder later in the evening.
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  • Stayed: June 2013, traveled on business
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Thank ivybeanaverywareman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amit P, Owner at Holiday Inn Express Cleveland Airport - Brook Park, responded to this reviewResponded June 17, 2013

First off, I would like to apologize for the experience you had at our newly renovated facility. Yes, the beds are more firm due to the fact that they are new. I truly want to apologize for this. Please contact us at bhiexpress@aol.com and I would like to provide you with priority club points to compensate for the inconvenience you had experienced. We are doing everything we can to ensure your stay is of satisfactory.

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Reviewed June 7, 2013

I stayed with my family and we enjoyed our stay. There isn't much to do unless you are going to the airport, but we found a few things. The staff was very friendly each time we walked by them. My son loved their simple but clean pool. We could walk to a local restaurant or a Bob Evans from the hotel. Plus just about an hour from Cedar Point!

  • Stayed: May 2013, traveled with family
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Thank jane k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Cleveland Airport - Brook Park

Address: 16330 Snow Road, Brook Park, OH 44142-2821 (Formerly Holiday Inn Express Brookpark - Cleveland Airport)
Phone Number:
Location: United States > Ohio > Brook Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 4 Hotels in Brook Park
Price Range: $103 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Cleveland Airport - Brook Park 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Cleveland Airport - Brook Park hotel. We are conveniently located 1 mile from the airport, 4 miles from the IX Center, and 4 miles from car rental facilities. Our free shuttle runs from 6 AM to midnight daily. The Holiday Inn Express hotel features include complimentary hot breakfast bar, free high-speed Internet access, and free local phone calls. Enjoy a unique breakfast experience at our new Express Start breakfast bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and even hard-boiled eggs. We have also created the world's best tasting cinnamon roll. Visit Brook Park, OH and Stay Smart at the Holiday Inn Express hotel while attending IX Center events. ... more   less 
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Also Known As:
Holiday Inn Express Brookpark - Cleveland Airport Hotel Brook Park
Holiday Inn Brook Park
Brook Park Holiday Inn

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