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Holiday Inn Express Cleveland Airport - Brook Park
Ranked #2 of 4 Hotels in Brook Park
Manassas, Virginia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Friendly staff”
4 of 5 bubbles Reviewed June 7, 2013

I stayed with my family and we enjoyed our stay. There isn't much to do unless you are going to the airport, but we found a few things. The staff was very friendly each time we walked by them. My son loved their simple but clean pool. We could walk to a local restaurant or a Bob Evans from the hotel. Plus just about an hour from Cedar Point!

  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jane k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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154 reviews from our community

Traveler rating
    51
    57
    18
    14
    14
See reviews for
36
33
13
51
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Berea, Ohio
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 15, 2013

Stayed here on April 27th I had a 2 queen bed with fridge and micro. Room was beautiful and very clean! I originally was going to book my reservation through Expedia, they showed the hotel had a pool and hot tub, but I ended up just going straight to the Holiday Inn website and made my reservation. I had placed a few phone calls to the hotel before Arrival, and Raj was extremely nice and very helpful. When arriving at the hotel my check in was fast and the lady was very courteous. I was disappointed when i found out they do not have the hot tub anymore that it was taken out during their reconstruction. the air conditioning unit in 209 was not strong and the windows did not open so my room was sort of hot but wasnt too uncomfortable. the pool was relaxing. The breakfast was great!!! I was extremely surprised at the variety. I was expecting cereal, or a muffin, maybe a bagel, coffee and juice. No they had the whole shebang! Eggs, biscuits and gravy, sausage, cereal, muffins, bagels, toast, pastries, pancakes, everything!

  • Stayed April 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Stephanie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traverse City, Michigan
Level Contributor
103 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed May 7, 2013

This hotel is conveniently close to Cleland Hopkins Airport. There is a board that gives flight information-in the lobby. Rooms are spacious and clean. The breakfast is great and hotel personnel very helpful!

  • Stayed June 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Duane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perrysburg, Ohio
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed May 7, 2013

Stayed at this hotel because of low internet pricing and proximity to airport. Mistake. The bathroom was in horrible condition: bath stopper did not work and toilet did not flush. I would not stay again.

  • Stayed March 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank 811MarcG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review, July 4, 2013
Dear 811MarcG,

Thank you for taking the time to share your experience regarding your stay at our hotel. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations.

Please accept our sincere apology for the shortcomings you experienced during your stay. I want to assure you that the points you've raised in this review will be looked into. While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed May 1, 2013 via mobile

Newly remodeled rooms/floor very nice. Friendly helpful staff. A bit noisy cooling system and close by traffic. Unfortunately there was no hot water in the room due to a computer glitch - but we were offered a discount. All in all good stay for the price.

  • Stayed March 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Atcruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waldorf, Maryland
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed April 26, 2013

Room was clean and adequate. Pool was great. Needed rooms cleaned early for arriving guests. Housekeeping cheerfully cleaned rooms early.
Desk staff was exceptionally friendly and helpful.
Will definitely stay here on my next trip to the area.

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Siobhan0221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed March 27, 2013

We stay at Holiday Inn Express locations quite a bit and the staff at this hotel was anything but helpful. When we checked in they seemed put out to check us in. After checking out we realized that one of the rooms we paid for was charged a higher rate than what was booked. When we called the hotel they told us there was nothing they could do. To me this is bad business especially since the area this hotel is located in is less than desirable and the hotel itself isn't worth the money you will spend. The rooms have a weird smell to them and the hotel lobby smells like cat urine. We definitely will NOT be staying here again on our way through Cleveland over the next few months.

  • Stayed March 2013
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank KMarie87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review, April 11, 2013
Dear KMarie87,

First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Brook Park.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Cleveland Airport - Brook Park

Property: Holiday Inn Express Cleveland Airport - Brook Park
Address: 16330 Snow Rd, Brook Park, OH 44142-2821 (Formerly Holiday Inn Express Brookpark - Cleveland Airport)
Phone Number:
Location: United States > Ohio > Brook Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 4 Hotels in Brook Park
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Cleveland Airport - Brook Park 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Cleveland Airport - Brook Park hotel. We are conveniently located 1 mile from the airport, 4 miles from the IX Center, and 4 miles from car rental facilities. Our free shuttle runs from 6 AM to midnight daily. The Holiday Inn Express hotel features include complimentary hot breakfast bar, free high-speed Internet access, and free local phone calls. Enjoy a unique breakfast experience at our new Express Start breakfast bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and even hard-boiled eggs. We have also created the world's best tasting cinnamon roll. Visit Brook Park, OH and Stay Smart at the Holiday Inn Express hotel while attending IX Center events. ... more   less 
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Also Known As:
Holiday Inn Express Brookpark - Cleveland Airport Hotel Brook Park
Holiday Inn Brook Park
Brook Park Holiday Inn

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