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“A must stay hotel close to airport!”

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Holiday Inn Express Cleveland Airport - Brook Park
Ranked #2 of 4 Hotels in Brook Park
Brecksville, Ohio, United States
1 review
“A must stay hotel close to airport!”
5 of 5 bubbles Reviewed January 24, 2013

The staff was very friendly and helpful in booking my reservation and made sure I was getting the best rate. The location is wonderful as it is right near the airport. Easy access to shopping and restaurants. Room location was very quiet. A terrific full breakfast included. The renovation looks to be coming along nicely. Will be excited to stay again and see the finished results! If you are looking for a hotel in this area, I would very much recommend this one!

Room Tip: I was given a room on east end of building and it was very quiet and comfortable.
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  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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159 reviews from our community

Traveler rating
    52
    59
    19
    14
    15
See reviews for
37
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53
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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  • German first
  • Italian first
  • Spanish first
  • Any
English first
Akron, Ohio
1 review
5 of 5 bubbles Reviewed January 23, 2013

My stay was comfortable and relaxing. The staff are friendly and were quick to correct a booking error so my credit card was not charged an incorrect amount. The construction looks to be complete and the upgrades have made it like a new hotel. I would suggest this location to friends and family and the hotel is very close to the Airport for our of town guests.

Room Tip: I want to stay in one of the new 3rd floor rooms.
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brockport, New York
Level Contributor
220 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed December 22, 2012

While not Luxurious, it was a comfortable large room, serviceable bathroom, close to the airport. The staff was very friendly and helpful. The heater was only a little too loud.
The lighting is inadequate, especially when both of us wanted to read in bed.
WiFi free and eazy.
Breakfast all carb - but there is a restaurant across the street.
Inexpensive

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nebraska
Level Contributor
324 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
2 of 5 bubbles Reviewed October 1, 2012

They are adding a third floor while trying to continue business below. Lots of bare ceilings & floors. Rooms definitely need to be upgraded. Will be a nice place months from now. Very handy to the airport.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HuskerTraveler2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review, November 4, 2012
Dear HuskerTraveler2,

Thank you for your input regarding your recent stay with us. We utilize all comments so that we know when we are doing a good job and where we have opportunities to improve. I apologize for the inconvenience that you experienced during your stay. As you noted, we are constructing the property and hope you will come back once they have been completed. Again, we wish to thank you for your feedback and hope to see you the next time you travel to our area.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Bend, Indiana
Level Contributor
232 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 bubbles Reviewed September 23, 2012

If you're in and out of the airport this is a really close location. It is a clean, friendly place to stay. Courteous, attentive staff. Engaging airport shuttle drivers. Grab something to eat before you leave the airport 'cause there is not much close by. Bob Evans is a short walk, that's about it. I ended up getting a pizza from a spot recommended by the front desk staff....delicious. A bit of construction going on as they add a third story. Not sure how that would be on a normal work day but it was a non-issue on a Saturday night.

I give it 4 stars only because I often do that when a non-full -service hotel is located with few or no eating places that are walkable. That would not keep me from going back here. Just something you should know about to plug into your travel planning.

Room Tip: Room 104. Unlike any Holiday Inn Express suite I have ever been in and I am in a ton of them every y...
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  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ken L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review, October 2, 2012
Thank you for having stayed with us. Your reviews are taken seriously and we look forward to your return visit. The entire third floor addition and remodeling should be completed by March 2013.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio, United States
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed August 26, 2012

The damned place is under construction.First the telephones were playin an obnoxioius 2 hour game of ♪ ring ring ♪,haha-you missed (the call),♪ ring ring ♪,haha-missed again.Since the phones were not working I decided to walk down 2 the service counter,I could hear the phones where playing that tune with the entire floor. It was banannas!The hot tub/jacuzzi leaks to the foot of the bed. When the phones were working & the hot tub was not,we called the operater 4 additional towels;the phone was answered 5/15 x's

Room Tip: There are two facilities across the street. Probably a better value.
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aidaca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, IHGCare at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review, September 10, 2012
Dear aidaca,

Thank you for taking the time to write a review of our hotel. I am pleased that you found our location satisfactory. Please accept my sincerest apology for any inconvenience brought by the malfunctioning of the telephone lines. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Again, I do apologize and regret that this impacted your experience at our hotel.

Sincerely,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Livermore, California
Level Contributor
119 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 bubbles Reviewed August 23, 2012

It is unbelievable this hotel is allowed to stay open right now. I walked in very late last night to see tiles missing in the ceiling, carpet missing and lots of new sheetrock. I discovered they are adding a third story and still trying to make money without even a mention of the construction when making a reservation or anywhere on the website. My room was on the second floor so up the elevator I went to walk out into a construction zone and had to think I was on the wrong floor. No flooring, no celing, no paint and doors open into rooms with nothing in them and no ceilings. I walked down the hall to the carpeted area and found my room. The room is fine and since there is no construction at night sleeping was OK until the workers showed up in the morning.

Got up this morning to walk through the electricians, wires, pipe, sheetrock and tools to get to the elevator for breakfast. Signs all around said do not enter and hard hats required. Since I didn't bring mine and I was hungry I went on through stepping over things to get to the elevator. Almost bit the big one tripping over wires on the floor.

The breakfast room is small and cramped with the food down the hall a bit. Not too long after breakfast they started sanding the walls sending white gypsum powder flying. The breakfast area was getting filthy and leaning against a wall in the small lobby since there was no seating my shirt was getting dirty. There is dust everywhere and the health department should be called.

Tonight I asked how long it will take to finish the construction and was told the end of the year. Unless you want to bring your hard hat and live in a construction zone DO NOT STAY AT THIS HOTEL. I know I won't be back and as a very frequent visitor to good Holiday Inn Express properties I will be demanding my money back.

Room Tip: No room is free of the construction zone.
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Cleveland Airport - Brook Park

Property: Holiday Inn Express Cleveland Airport - Brook Park
Address: 16330 Snow Road, Brook Park, OH 44142-2821 (Formerly Holiday Inn Express Brookpark - Cleveland Airport)
Phone Number:
Location: United States > Ohio > Brook Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 4 Hotels in Brook Park
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Cleveland Airport - Brook Park 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Cleveland Airport - Brook Park hotel. We are conveniently located 1 mile from the airport, 4 miles from the IX Center, and 4 miles from car rental facilities. Our free shuttle runs from 6 AM to midnight daily. The Holiday Inn Express hotel features include complimentary hot breakfast bar, free high-speed Internet access, and free local phone calls. Enjoy a unique breakfast experience at our new Express Start breakfast bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and even hard-boiled eggs. We have also created the world's best tasting cinnamon roll. Visit Brook Park, OH and Stay Smart at the Holiday Inn Express hotel while attending IX Center events. ... more   less 
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Also Known As:
Holiday Inn Express Brookpark - Cleveland Airport Hotel Brook Park
Holiday Inn Brook Park
Brook Park Holiday Inn

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