My boyfriend and I stayed here for 2 nights in November because he had a conference at the Clarion. The hotel was indeed older but the staff was nice. Our phone was broken in the room but it didn't matter because we had cell phones. We did not eat at the hotel restaurant, but it appeared nice and reasonably priced. There is a Bob Evans right outside the hotel and down a hill. I asked for shopping in the area and was directed to Kenwood Mall. It was very very nice. Only a few exits down on I 71 South. Very easy to find and it kept me busy all day. Lots of restaurants. Also not far away (get directions) is Rockwood Commons an outdoor shopping area with great restaurants. Only about 10 mins away from the hotel. The best thing about this hotel was the location. One more thing was that we had a hard time controlling the temperature in the room. It seemed that either the air or the heat was on constantly. To get the loud fan to turn off while you slept you had to turn the unit off. That was a little annoying, but other than that I imagine that when this hotel is finished renovating the rooms, it will be very nice.