My boyfriend and I stayed at this hotel on August 2, 2013 for a weekend trip to Cincinnati. Although the hotel appeared reasonably clean and comfortable, at about 11pm on the first night of our trip we discovered a bed bug crawling across our bed. We were horrified and immediately went downstairs to speak with a manager, who was not only unhelpful, but rude. As we had booked our stay through Hotwire, she refused to help us cancel our reservation, and accused us of lying about whether we had seen a bedbug or not. Only after showing her the bug, which I had trapped in a water glass in order to inspect it more carefully, would she believe our claim. It was undeniably a bedbug, and the manager did nothing to help us, short of advising us to contact Hotwire. As we walked away from the counter, she loudly said to the other manager at the desk "Not my problem. It happens."
As we didn't wish to take any bedbugs home with us unintentionally, my boyfriend and I were forced, at midnight, to use the self-serve laundry facilities at the hotel to inspect and launder everything we had brought into the hotel room. The hotel refused to compensate us for even this expense. As there were certain items I had brought with me that either couldn't be or didn't survive being washed in hot water and then dried (including a pair of leather boots and a dry-clean only shirt), I ended up losing about $150 in clothing by the time our ordeal was over. At about 2:30 am, we were finally able to leave the hotel and find another non-infested placed to stay for the weekend. It was a terrible experience and ended up ruining the trip for us. I understand that bedbugs can be a hazard of frequent travel, but to be treated so callously during what was a very upsetting experience made things particularly unpleasant. I would be very careful before booking a stay at this hotel. Even if they have dealt with their bedbug issue, their treatment of their customers needs to be reformed.
One last thing: other than bedbugs, the Crowne Plaza did give us one thing for free. The only pleasant person behind the desk offered us two small boxes of detergent to use in their laundry facilities. A small victory.
- Official Description (provided by the hotel):
- Quality and convenience found at Cincinnati, Ohio hotel! The best of Cincinnati awaits you at the newly renovated Crowne Plaza Cincinnati - Blue Ash, winner of Intercontinental Hotels Group's Renovation of the Year award. While lodging in our Cincinnati hotel rooms, you can enjoy close proximity to many local attractions such as the Reds' Great American Ball Park, the NFL Bengals' Paul Brown Stadium, Kings Island and Beach Water Park. Immerse yourself in the rich history of the area with a tour of the National Underground Railroad Freedom Center, or experience Cincinnati culture with a trip to Newport on the Levee. Our Cincinnati, Ohio hotel is minutes away from Ethicon, Toyota, Procter & Gamble, Siemens, Fifth Third Bank, Cincinnati Eye Institute, Coca Cola and other major corporations in Blue Ash. Our hotel can meet your business and meeting needs with free high-speed, wireless Internet access, a 24-hour business center and more than 12,000 square feet of meeting space with audio/visual equipment. You can have all your needs met at our Cincinnati hotel with amenities that include the Town Square Atrium Restaurant, a lobby lounge, an indoor pool with sky lights, a poolside lounge and a 24-hour fitness center. Our Crowne Plaza Cincinnati - Blue Ash staff look forward to serving you. Book your Cincinnati hotel reservations now and enjoy our excellent hotel deals and rates. ... more less
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- Also Known As:
- Crowne Plaza Cincinnati
- Cincinnati Crowne Plaza
- Crowne Plaza Hotel Cincinnati Blue Ash Ohio