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“Save your MONEY!!!!” 1 of 5 bubbles
Review of Holiday Inn Express & Suites

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Holiday Inn Express & Suites
Ranked #11 of 18 Hotels in Blue Ash
Santa Fe
1 review
“Save your MONEY!!!!”
1 of 5 bubbles Reviewed July 30, 2012

The (female) front desk attendant had the worst attitude, when I asked a simple question about the Blue Ash city. I can’t take anymore-bad customer service and refuse to waste my money. So, I will not stay at any Holiday Inn Hotel in any city, I will pay extra for good service. Finally, the entire night I was not comfortable in the room and they over charged use for NO reason! Save your money!

Room Tip: Stay in a clean hotel!
See more room tips
  • Stayed July 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review, August 13, 2012
Dear John A,

Thank you for posting a review of our property. I am deeply sorry for the unacceptable service you have received from our staff. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Janice A
Case Manager
IHG Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

92 reviews from our community

Traveler rating
    34
    35
    13
    4
    6
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Lafayette, Indiana
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed February 20, 2012

While the room was as clean and comfortable as expected, the breakfast/service was unusual for Holiday Inn Express. Breakfast was lacking several items (boiled eggs, regular oatmeal, coffee was empty, and the help was not interested in accommodating guests.)
Unusual but needed to be noted.

Room Tip: King room is spacious.
See more room tips
  • Stayed February 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank blazensammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager3536, General Manager at Holiday Inn Express & Suites, responded to this review, February 21, 2012
Thank you for your stay with us. We strive to make sure each and every guest has a stress free and comfortable stay. I noted your issues with the breakfast, Breakfast is normally from 6 to 930 every morning. We try to keep a few items out a little later to accommodate everyone. I will talk to the staff and make sure all items are kept fresh and available for all guests.
Again thank you for your business. The whole staff is looking forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
257 reviews
165 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
4 of 5 bubbles Reviewed February 19, 2012

We stayed here with hotwire for $53 before fees. Tis was on a safe industrial park. Very comfy beds. The room was good size with a couch and desk with chair. A good size fridge and microwave. Bathroom was ok.breakfSt area was very small. Get up early to avoid all the kids (we were on the weekend) good gluten free items of yoplait yogurt bananas and I st oatmeal. Coffee was awful at the desk the. Est bet is to strongly Brew your in room coffee . There was good free wifi. Free computer in the lobby. Lots of outlets and lights in the room.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ackart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager3536, General Manager at Holiday Inn Express & Suites, responded to this review, February 21, 2012
Thank you for your review. Your feedback is greatly appreciated. We strive to offer a great product with great value at the same time. The couch and desk you mentioned was part of our recently completed rennovations thank you for the compliments! Hopefully we will see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 29, 2011

The Holiday Inn Express in Blue Ash, OH is a great place to stay! My room was very clean, the king size bed was very comfortable. The Customer Service was outstanding, the price was right and the continental breakfast was a plus. I stay at this hotel every time I come in town.

  • Stayed September 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Sheila M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager3536, General Manager at Holiday Inn Express & Suites, responded to this review, February 9, 2012
Thank you for your great comments. Our hotel strives to make each and every stay a hassle free and peaceful one. Please keep us in mind the next time you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio Rancho, New Mexico
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed September 27, 2011

This is a very clean hotel with a good staff! I have stayed in several of the hotels in this area and this is one of the best. Clean rooms, flat screen TV's and good location!

  • Stayed September 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Greg W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Fulton, Tennessee
Level Contributor
87 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed September 16, 2011

I stay at HIE Blue Ash about every other month when visiting my corporate office in Blue Ash. I have never been disappointed with my stay there and if you book online you can get a decent nightly rate.

  • Stayed September 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank msmintn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
90 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 bubbles Reviewed September 10, 2011

We stayed here for one night after visiting Kings Island for the day. One of the specific reasons for staying here was because I wanted to watch a program on HBO. I was told several hours prior to check in by the hotel front desk that HBO and Showtime was available. It was only after I checked in and was preparing to watch the program that I found out that HBO was not available.
Breakfast was okay and I felt that it was a nice and clean hotel. The walls are very thin it is very easy to hear the floors from upstairs. The staff was friendly and apologetic when they realized that they made a mistake when informing me that HBO was available.
Overall, I would stay here again if in the area.

Room Tip: Use top floor to prevent noise
See more room tips
  • Stayed September 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank 4realguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites

Property: Holiday Inn Express & Suites
Address: 4660 Creek Rd, Blue Ash, OH 45242-2806
Phone Number:
Location: United States > Ohio > Blue Ash
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Blue Ash
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites 2.5*
Number of rooms: 69
Official Description (provided by the hotel):
The Holiday Inn Express & Suites Blue Ash is a northern Cincinnati area hotel located in the heart of the Blue Ash business district. Our hotel is 100% non-smoking.Begin your day with our free hot breakfast buffet, which now features new items such as scrambled eggs, sausage or bacon, biscuits with gravy, fresh fruit, breakfast breads and our signature cinnamon rolls, just to name a few favorites. All guest rooms offer free high-speed wired & wireless Internet access, refrigerator, microwave, iron/board and in-room coffee makers for your convenience. Nearby businesses include: Toyota, P & G, Ethicon Endo, IBM, GE, Kroger, Miami Systems and many more. Our guests enjoy our indoor heated pool and 24-hour fitness center. Local attractions nearby include Kings Island, Beach Water Park, Cincinnati Zoo, Newport Aquarium, University of Cincinnati, and Xavier University. Our hotel is just a short drive to downtown Cincinnati, the Great American Ball Park, home of the Cincinnati Reds and Cincinnati Reds Hall of Fame Museum, as well as Paul Brown Stadium, home of the Cincinnati Bengals. You may be interested in visiting some of the local events near the hotel, such as the Taste of Blue Ash, Macy's Music Festival, and WEBN Fireworks. No matter what your travel needs, we look forward to having you as our guests at the Holiday Inn Express Blue Ash. ... more   less 
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Also Known As:
Holiday Inn Express And Suites
Holiday Inn Express Hotel Blue Ash
Holiday Inn Blue Ash
Blue Ash Holiday Inn
Holiday Inn Express & Suites Blue Ash, Ohio

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