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Berlin Grande Hotel
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Reviews (2,673)
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Show reviews that mention
All reviewsamish countrybeautiful hotelcinnamon rollspool and hot tubholmes countygreat place to staywithin walking distanceenjoyed our stayfarmstead restaurantrooms are largebreakfast was deliciouswe've stayedbreakfast barfirst floorfresh fruitstaff was friendlywaffles
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2,427 - 2,432 of 2,673 reviews
Reviewed August 5, 2014

The hotel is clean and modern. Staff is friendly and attentive. Location for Amish country touring is excellent. Breakfast was done well. Hotel walls are thinnish allowing noise from other rooms to be heard. A bit overpriced for this level of hotel class. We were able to rest and enjoy the area without incident.

Room Tip: Choose an upper room (4th floor) away from vending and elevator.
  • Stayed: August 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank Alan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BGH_Social_Media, Front Office Manager at Berlin Grande Hotel, responded to this reviewResponded August 12, 2014

Dear Alan R,
Thank you for your review of your stay. I'm sorry that we didn't do a better job of exceeding your expectations. I am happy to hear that you enjoyed the breakfast that was provided for you during your stay which includes a variety of locally made pastries etc. It is very nice to be centrally located here in the heart of Amish Country where most of the area attractions are within a short driving distance.
Enjoy the rest of your summer!
Joyce Hershberger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2014

We stayed at the Grand Berlin Hotel in July. It was a very nice hotel, nice clean rooms and comfort beds. Good breakfast bar as well. The only negative part of our stay was the "pigish" behavior of other hotel guests when it came to the Breakfast bar and using the pool. Ill never understand why people cant practice basic manners and courtesy to others.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Cindy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BGH_Social_Media, Front Office Manager at Berlin Grande Hotel, responded to this reviewResponded August 12, 2014

Good Morning!
Thank you for staying at the Berlin Grande Hotel during your recent visit to Amish Country. I am happy that you enjoy the comfort of our locally made mattress in our rooms. I do apologize for the lack of common courtesy from our other guest and hope that you will return to visit us soon.
Have a great day!
Joyce Hershberger

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Reviewed August 4, 2014

The hotel was awesome! We had a King size room which also provided a frig, microwave and bar area. The room was spacious and beautiful. We a small balcony that overlooked the area. The breakfast provided was yummy! A lot of home-made options. The staff and manager were kind, polite and made you feel at home. They were very helpful on sights and restaurants in the area. Can't wait to go back and share this find with family and friends!

  • Stayed: August 2014, traveled with friends
    • Location
    • Cleanliness
    • Service
Thank Ryn24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BGH_Social_Media, Front Office Manager at Berlin Grande Hotel, responded to this reviewResponded August 12, 2014

Dear Ryn24,
Thanks so much for staying with us here at the Berlin Grande Hotel! I am happy to hear that you enjoyed our spacious king room and also the breakfast that we provide for our guest. The locally made cinnamon rolls are always a guest favorite. Our staff is very knowledgeable of the area and are always happy to provide you with directions and information. We hope to see you again soon.
Sincerely,
Joyce Hershberger

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Reviewed August 2, 2014

Pleasant and friendly staff with helpful information about the area. Rooms nicely decorated, clean and spacious. Beds were very comfortable. Fabulous breakfast with many options. Cinnamon rolls are homemade. Nice to see the manager not only present but working as well. Staying there made our girls getaway even more special.

  • Stayed: August 2014, traveled with friends
    • Location
    • Cleanliness
    • Service
Thank Sue T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BGH_Social_Media, Front Office Manager at Berlin Grande Hotel, responded to this reviewResponded August 4, 2014

Dear Sue T,
Thank you for taking the time to write a review of your recent stay with us. I am happy to hear that you found our amazing staff helpful and ready to assist you with information etc about the area. We get many great compliments about the breakfast and yes the cinnamon rolls are homemade and very delicious. I am glad that you enjoyed your girls getaway and hope that you will return soon.
Best regards,
Joyce

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Reviewed August 2, 2014

The place is beautiful. We stayed in a king room. It had a frig and microwave -- awesome breakfast. It has a pool and hot tub. I want to put their shower in my house! The staff was more than helpful. the room also had a small balcony. It is close to downtown, too. Would definitely stay here again!

  • Stayed: August 2014, traveled with friends
    • Location
    • Sleep Quality
    • Service
Thank Shelly F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BGH_Social_Media, Front Office Manager at Berlin Grande Hotel, responded to this reviewResponded August 4, 2014

Dear Finkster44,
Thanks for your kind review of our hotel. I am glad that you enjoyed your stay with us and especially our breakfast. Nothing like some good homemade cinnamon rolls in the morning. The staff does make the difference in someone's stay and I am happy to hear that you found them very helpful. We hope to see you again soon!
Sincerely,
Joyce

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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