We booked our reservation based on other reviews, and we were arriving late, so when our GPS couldn't find the location of this hotel we started to worry ... however, that was not a necessary reaction at all, because once we found this beautiful hotel, our experience just got better and better!!!
Great customer service, everyone was so friendly and helpful, from the front desk to the cleaning staff. The rooms were clean, spacious, loved the balcony, and the bed was incredibly comfortable. Enjoyed the little morning breakfast, the washer/dryers that were available 24 hours a day, and the fact that that our request for a late check-out was accommodated so politely.
My husband and I travel regularly for business and stay in numerous hotels in Canada and the USA , and because of that experience, we agreed that most major hotels could take some very important lessons on how to treat their guests from this little gem in Amish country. Thank you for a wonderful, relaxing experience ... we'll definitely be back!
- Official Description (provided by the hotel):
- The Berlin Grande Hotel is the newest hotel in Berlin,in the Heart of Ohio's Amish Country. Our 102 room hotel features large spacious rooms, indoor heated saltwater pool, meeting facilities, a business center, 24 hr fitness room, free internet and long distance to our guests, a friendly supportive staff and spectacular views of the surrounding countryside. ... more less
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- Also Known As:
- Berlin Grande Hotel Ohio