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Berlin Grande Hotel
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Reviews (2,606)
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All reviewsamish countrybeautiful hotelcinnamon rollspool and hot tubholmes countygreat place to staywithin walking distanceenjoyed our stayfarmstead restaurantrooms are largebreakfast was deliciouswe've stayedbreakfast barfirst floorfresh fruitstaff was friendlywaffles
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2,473 - 2,478 of 2,607 reviews
Reviewed December 22, 2012

have stayed many times. Absolutely wonderful. Super clean modern and beautiful. Cant go wrong with hotel, and we are tough to please! Huge rooms with wet bars and balconies. Close to everything. Cant wait to stay again!

Stayed: December 2012, traveled with family
Thank traveldoctor40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BGH_Social_Media, General Manager at Berlin Grande Hotel, responded to this reviewResponded December 28, 2012

Good Afternoon, Thank you for sharing this great review and for your continued patronage. We appreciate all of our guests and look forward to seeing you again, many blessings to you and your family during the coming new year

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 16, 2012

As the title says... the Grande is almost perfect. We visit Holmes county several times a year and usually stay at another property (see my review on it) but they were full so we decided to give the Grande a try. This is the level of hotel we usually stay at (Marriotts are our first choice but there aren't any in the area and this property matches that of Marriott). I would recommend this property with the one exception noted below.

The review:
Location: in downtown Berlin with all the shops but not on the main drag. You can walk to the shops which are only a couple of blocks. It is in a very quiet area setting on the top of a hill overlooking the valley if you ask for a room with a view of it. It is also located right next to an Amish style buffet restraunt that has very good food. Good parking in a well lit lot.

Property: It is a realitively new building and the pictures they show on their web site are accurate. It is very clean, well kept, and the staff is EXTREMELY friendly and helpfull (they even called once we were in our room to see if it was satisfactory). Nice indoor pool

Room: Very clean, very large, small frig, microwave, a little counter with two stools was really nice, good tv with lots of channels, good lighting, nice chair with footstool, spotless bathroom, nice extra pullins between the beds are located where you can easyly reach them, nice small balcony with two chairs, nice room darking blinds. HOWEVER, the reason I said "Almost Perfect"..... is that the noise level is pretty bad.... we could hear the couple in the next room talking and they were not talking very loud. Also, for some reason the noise level of people in the hallways seemed extremely load and almost seemed to echo. As you will see from other reviews this seems to be a problem. I discounted their remarks.... shouldn't have. So, if you are a light sleeper you may want to bring earplugs or a sound machince or look elsewhere.

Food service: Very good. Large area go eat in. Breakfast was very good... omelettes, sausage, potatoes, fresh fruit, cereal, waffles, yogart, rolls, etc.... and the food quality and taste was good. Very good coffee 24 hours a day and the cookies at night is a real treat.

In summary... I highly recommend this property if you can handle the noise issue. The staff is unbelievable... management is to be commended.

Room Tip: If you are a light sleeper... ask for the fourth floor. Ask for view of valley. Don't be afraid to ask they are very helpfull.
  • Stayed: December 2012, traveled as a couple
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1  Thank Wolfe99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BGH_Social_Media, General Manager at Berlin Grande Hotel, responded to this reviewResponded December 19, 2012

Good Afternoon, thank you for sharing such a detailed review of our hotel. We appreciate that you took the time to let us know how you enjoyed your stay with us. We do hope that you decide to stay with us again. Thank you again and have a Happy Holiday Season!

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Reviewed November 30, 2012

Everything about this hotel was excellent. We couldn't believe how spacious the rooms were. Loved the kitchenette area - doubles as a cribbage or board game area when Berlin closes down for the evening! Comfy bed, great view, very clean & contemporary room, wonderful breakfast. Close enough to all the action to do your shopping on foot (or walk off all the good food in the area). Definitely will stay here again.

Room Tip: If you want to see more 'green' area, ask for a room on the east side of the building (facing the Farmstead Restaurant).
  • Stayed: November 2012, traveled as a couple
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Thank dabsyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BGH_Social_Media, General Manager at Berlin Grande Hotel, responded to this reviewResponded December 3, 2012

Greetings Friends, it's great too hear that you enjoyed your stay with us here at the Grande. Thanks for taking the time to let us know, we always appreciate hearing how our guests enjoyed their stay. Have a Joyous Holiday Season!!

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Reviewed November 29, 2012 via mobile

This was our first stay at the Berlin Grande and we were not disappointed. Friendly service, very clean hotel, excellent beds, nice pool, and good breakfast. Will certainly stay here the next time we are in town! Thanks Berlin Grande.

  • Stayed: November 2012
    • Value
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Thank Joe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BGH_Social_Media, General Manager at Berlin Grande Hotel, responded to this reviewResponded December 3, 2012

You're very welcome, we're so glad you enjoyed your stay.Thank you for sharing your great recommendation with everyone, We look forward to seeing you in the future.

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Reviewed November 26, 2012

My wife and I just spent two nights at the Berlin Grand Hotel. This was our first stay at the Grande but we have stayed in several other establishments in the area over the years.
We were very pleased with our stay and found the hotel and staff to be exceptional for the area.

The room (king bed, courtroom view) was large and had a few nice features that we really appreciated. The two bedside stands each had electrical outlets centered just above the top of the table. What a treat as we had a medical device that needed power and it was so handy to not have to search (or move furniture) to find a convenient outlet. I could also easily move the clock/alarm to the opposite table as preferred. The room had a nice granite counter top built in with bar stools so we could have snacks or a meal there if desired.

The weather is cold this time of year so we did not use the balcony that overlooked the courtyard, but it also afforded views of the surrounding rolling countryside. The ample sized hot tub and the enclosed salt water pool were a welcome feature after a day of sightseeing and shopping.

The hot breakfast that is included with the room was the best we have enjoyed in the Berlin area. The waffles, omlettes, and filled tortillas were hot and tasty.

The only negative I have is the lack of good sound deadening from the floors above. There must have been several youngsters running, and jumping in the halls or room above us and it was quite annoying until they settled down near 11:00PM. This won't deter us from another stay, as we will ask for a room on the top floor!

I made a suggestion to the management that I have no doubt will be carried out by our next visit (as they really strive to please their guests). In our room configuration the TV was on the dresser and a hide-a-bed couch faced the TV. Immediately behide the couch was the King Bed. We discovered that if we watched the TV from the bed it was a little too low and small for best viewing and if other adults happened to be on the couch then their heads would block the view from the King Bed. My suggestion is to raise the TV about 12 inches and even better replace it with a larger screen size as well.

We had reservations for three nights but unfortunately had to cancel the 3rd due to a medical need, the staff was most understanding and did not penalize us for an early departure.

All in all the Grande is GRAND in our estimation and it will be our hotel of choice in Berlin for our future visits.

Room Tip: Top Floor should be quieter
  • Stayed: November 2012, traveled as a couple
    • Value
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Thank Larry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BGH_Social_Media, General Manager at Berlin Grande Hotel, responded to this reviewResponded November 28, 2012

Good Morning, thank you for taking the time to write such a pleasant all encompassing review of our hotel. We're glad you enjoyed our newest additions to our complimentary breakfast, and the ease of making your room your own. We are sorry to hear that you were disappointed from the noises coming from above you, our staff will kindly and discreetly take care of any issues of that nature, 24 hours a day. Our goal is to create an enjoyable experience for everyone staying at our hotel. We look forward to seeing you again, have an Inspired Holiday Season.

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