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“Ice water”
Review of Berlin Resort

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Berlin Resort
Ranked #4 of 5 Hotels in Berlin
Certificate of Excellence
Reviewed February 25, 2013

Checked in to the hotel on 2/18/13. Staff was very nice and gave us a warm cookie upon check in. The room was beautiful and very modern. The amenities were awesome! Large heated swimming pool, jacuzzi tub, steam room, gym and sauna. My husband and I had a great time using the facilities.When we returned to our room I went to turn on the water to take a shower and the water was ice cold. Then I turned on the water to the jacuzzi tub. The water was ice cold! I called the front desk and the clerk was very nice and told us that they would look in to the problem. Shortly after, the hotel clerk called back and stated that the maintenance person was checking the situation out and that they were looking to possibly move us to another room of similar quality. More time went by, and my husband and I packed our things thinking we were going to be moved to another room. By then an hour had already passed and there was a knock at our door and it was a maintenance lady. She asked to check our water and stated that the people in the room next to us had the same concern. She then turned on the water and it was very hot and told us that she had to reset the breaker. We were very grateful that the staff took care of the concern, but we had to spend more time unpacking again. It took over an hour of our own time that we could of spent enjoying what we paid for in the 1st place. Upon checkout the hotel clerk asked how are stay was. We told her what happened and she said she already heard what happened and apoligized. Overall, I feel that due to the circumstances they could of at least offered us a discount on our bill or towards our next stay. Not even another cookie!

Room Tip: Choose a suite! They are beautiful and close to the swimming pool.
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  • Stayed: February 2013, traveled as a couple
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Thank dragqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHSinnkeeper, Manager at Berlin Resort, responded to this reviewResponded April 25, 2013

Hello and thank you for taking the time to review our hotel. Your comments mean a lot to us and help us improve for the future. I wanted to personally apologize for what happened to you during your stay. If you return to the area I would love to have the opportunity to speak with you directly, so please ask for Jessica or Shelley and please mention that you had left a review on TripAdvisor. We hope to see you again in the future and wish you the very best. Thank you again for providing us with feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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824 - 830 of 883 reviews

Reviewed February 15, 2013

My wife and I stayed here one night. The hotel was much better than we anticipated. The room was very clean. The bed and comforters were excellent as well as the jacuzzi. Was quiet and had a nice solitude.

Would recommend to anyone to stay here if in the area. Desk clerks also had good recommendations for food in the area.

Also had AAA discount!

Stayed: February 2013, traveled as a couple
Thank jeremyesmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHSinnkeeper, Manager at Berlin Resort, responded to this reviewResponded April 25, 2013

Hello and thank you for taking time out of your schedule to write us a review. All of the feedback we recieve helps us improve for the future. We are so happy to hear that you had a wonderful stay. We hope that you come back and see us again in the future. We wish you the very best and thank you again for your comment!

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Reviewed November 5, 2012

My friend and I went for a relaxing girls' weekend in Holmes County, Ohio. Since neither of us had been to Holmes County before, we made reservations blindly hoping for the 'best hotel' in the area. Fortunately, we were spot on with the Berlin Hotel and Suites.

The hotel is beautiful inside and out, the rooms are spacious, well-appointed, and clean, the staff friendly and helpful. We especially liked the fact that while the hotel is in the heart of Holmes County, the decor was modern and not 'country-ish'. The warm oatmeal raisin cookies at check-in were wonderful and a great idea, especially for the experience of Amish Country.

While the hotel is not located directly in downtown Berlin, it is literally only a minute or two drive from everything. The fact that it's not in the congested downtown, made it a very relaxing evening when we were able to sit out by the fireside in the stillness of the country night sky.

We spoke with other hotel guests who had stayed at other places in Holmes County and they all said that while they had been to other hotels, the Berlin Hotel and Suites was, by far, the best accommodations.

Would definitely recommend to family and friends and would stay there again myself!

  • Stayed: October 2012, traveled with friends
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1  Thank midwestlisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHSinnkeeper, Manager at Berlin Resort, responded to this reviewResponded April 25, 2013

Hi there! Thank you so much for writing us such an excellent review! We appreciate you taking time out of your day to say such nice things about the hotel. It's great to know that you had a relaxing stay while you were here. Thank you again for your comment we hope to see you again in the near future, best wishes!

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Reviewed October 22, 2012

I just returned from a weekend getaway from here, the hotel is very nice, has so many ammenities the pool and hot tub are very nice, the movie theater is a nice assest on a cold rainy night in the amish when everything closes early! The rooms are clean and very nice. The bed was comfy, and the warm cookie they give you upon check inn was so good :)

  • Stayed: October 2012, traveled as a couple
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1  Thank smile_u_nut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHSinnkeeper, Manager at Berlin Resort, responded to this reviewResponded April 25, 2013

Hello! Thank you for taking the time to give us such a nice review! We are so happy to hear you had a great experience while you stayed with us. We're always trying to improve things here so we appreciate you taking the time to tell us what you think. Thank you again, we wish you the best! Hope to see you again in the future!

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Reviewed October 14, 2012

We have been There Twice Already since Finding this Beautiful Place.The Suites Are So Wonderful with Woodwork over your Head and A Jacuzzi in the Room and a walkin glassed surrounded shower. Large TV and nice surroundings in the Room.You get what you pay for here and worth every penny.A large pool to enjoy and outside a place to walk around leading to a nicely covered gazebo.Nice Breakfast area too ,The service is great .We are thinking of going back next month ( November 2012 ) for our tenth year anniversary..SOOO,that is how nice a stay it is. I could'nt get my wife out of the Jacuzzi,Thought of the scene from pretty woman..lol.The area has wonderful shopping too, We bought a nice wooden corner piece for our tv to set on at home.

Room Tip: We stay in one of the suites..Very Nice...and Quiet
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  • Stayed: November 2011, traveled as a couple
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Thank Earl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2012

The hotel has a beautiful setting, with a waterfall, gazebo, huge lawn with cornhole game and croquet and plenty of space for playing and walking. They have a small theater with three movies a night, one about the Amish world, and two others. The night we were there we saw "Mall Cop", perfect for relaxing at the end of a long day. Our room was a great price and nothing was lacking. We loved it! And we loved being right on the edge of Berlin. Definitely would stay here again.

  • Stayed: September 2012, traveled with family
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Thank IllinoisHawaiifan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2012

Hotel was awesome. Beautiful view from our glider on our deck. The $79.00 price for this hotel was a GREAT bargain. The indoor pool and hot tub were very much appreciated at the end of a long day. We will return.

  • Stayed: September 2012
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Thank Bethsbar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Berlin Resort

Address: 5330 County Road 201, Berlin, OH 44654-9251 (Formerly Berlin Hotel and Suites)
Phone Number:
Location: United States > Ohio > Berlin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Berlin
Price Range: $96 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Berlin Resort 3.5*
Number of rooms: 68
Official Description (provided by the hotel):
Nestled in the heart of Amish Country, Berlin Resort is the perfect place for a relaxing getaway. We offer many amenities including our 17,000 square foot fitness center, outdoor fire pits and 26-seat in house theater. Our staff is prepared to make your visit to Amish Country your most memorable one. ... more   less 
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Also Known As:
Berlin Hotel Berlin
Berlin Resort Ohio

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