Checked in to the hotel on 2/18/13. Staff was very nice and gave us a warm cookie upon check in. The room was beautiful and very modern. The amenities were awesome! Large heated swimming pool, jacuzzi tub, steam room, gym and sauna. My husband and I had a great time using the facilities.When we returned to our room I went to turn on the water to take a shower and the water was ice cold. Then I turned on the water to the jacuzzi tub. The water was ice cold! I called the front desk and the clerk was very nice and told us that they would look in to the problem. Shortly after, the hotel clerk called back and stated that the maintenance person was checking the situation out and that they were looking to possibly move us to another room of similar quality. More time went by, and my husband and I packed our things thinking we were going to be moved to another room. By then an hour had already passed and there was a knock at our door and it was a maintenance lady. She asked to check our water and stated that the people in the room next to us had the same concern. She then turned on the water and it was very hot and told us that she had to reset the breaker. We were very grateful that the staff took care of the concern, but we had to spend more time unpacking again. It took over an hour of our own time that we could of spent enjoying what we paid for in the 1st place. Upon checkout the hotel clerk asked how are stay was. We told her what happened and she said she already heard what happened and apoligized. Overall, I feel that due to the circumstances they could of at least offered us a discount on our bill or towards our next stay. Not even another cookie!
- Official Description (provided by the hotel):
- Nestled in the heart of Amish Country, Berlin Resort is the perfect place for a relaxing getaway. We offer many amenities including our 17,000 square foot fitness center, outdoor fire pits and 26-seat in house theater. Our staff is prepared to make your visit to Amish Country your most memorable one. ... more less
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- Also Known As:
- Berlin Hotel Berlin
- Berlin Resort Ohio