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“excellent customer service”

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Hilton Garden Inn Dayton Beavercreek
Ranked #1 of 5 Hotels in Beavercreek
Certificate of Excellence
Rossburg, United States
1 review
“excellent customer service”
Reviewed November 8, 2013

We stayed here for 1 night after we had been at the greene all day & evening. Absolutely everything was wonderful. Breakfast was really good the next morning, and the friendly hotel clerk even recognized us from the day before & we had even checked in at noon! Really beautiful lobby too! Starbucks coffee too!! Awesome place!!!

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Connie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIBeavercreek, Front Office Manager at Hilton Garden Inn Dayton Beavercreek, responded to this review, November 12, 2013
Dear Connie B,

Thank you so much for your kind words! We are so glad to see you had a enjoyable stay. I am glad to see you started your day off with breakfast from our Garden Grille. Thank you again for your compliments and for sharing your positive experience with other travelers. We hope to welcome you back as our guest should your travel plans bring you back to the Dayton area!
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682 reviews from our community

Traveler rating
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    21
    13
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
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  • English first
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  • Any
English first
Dayton, OH, United States
1 review
Reviewed November 6, 2013

Mr. Peter Johnson has to be the best hotel manager I met in the seven years I've traveled on business. His attention to detail, cordial manner with the guests, and personalized service in every aspect of the hotel is impeccable. His staff was wonderful in every area, but especially in the restaurant. What a hidden gem in Dayton! The food was wonderful and very reasonably priced.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Michelle N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIBeavercreek, Front Office Manager at Hilton Garden Inn Dayton Beavercreek, responded to this review, November 8, 2013
Dear Michelle N,

Thank you so much for taking the time to review our property. It is very rewarding to see how much you enjoyed your time at our hotel. Thank you so much for your compliments! We hope to welcome you back as our guest next time your travel plans bring you to the Dayton area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 4, 2013 via mobile

Couldn't really fault anything, good hotel, staff, value and excellent location for Wright-Patterson Air Force Base and local amenities. The bar environment is not great but the very cheap and even free beer made up for it!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank johnboy21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIBeavercreek, Front Office Manager at Hilton Garden Inn Dayton Beavercreek, responded to this review, November 5, 2013
Dear johnboy21,

Thank you for taking the time to share your experience with other travelers. I am glad to see you had an enjoyable stay and that you favor our hotel and staff. We hope to welcome you back as our guest should your travel plans bring you to the Dayton area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, United States
1 review
Reviewed November 2, 2013

Nice hotel, very easy access to both Wright University & University of Dayton. Clean, quite rooms. Front Desk was great upon check-in, but ran into problem during stay with another guest being checked into the same room. Front Desk wanted me to ask the other guests what they were doing trying to get access to my room & have them go downstairs if they had a problem?!? Needless to say not the best way to see if the staff cares for guest safety.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Pamela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIBeavercreek, Front Office Manager at Hilton Garden Inn Dayton Beavercreek, responded to this review, November 5, 2013
Dear Pamela M,

Thank you for taking the time to review our property. I would like to apologioze for the confusion with your room and let you know that this is not the level of service that this hotel is known for. I am looking into what happened and have talked with the desk clerk that you had spoke with. Again we are very sorry for the experience you had with us and we hope you will give us another chance to have you as our guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glastonbury
Level 2 Contributor
6 reviews
4 hotel reviews
Reviewed October 31, 2013

Over the past few months, I’ve stayed at multiple hotels in the Beavercreek area. This hotel is by far my favorite. The front desk staff has been extremely nice and helpful. I have stayed for 30+ days at this hotel in the past few months and have had no complaints about the service or the hotel. The beds have been very comfortable and the rooms are spacious enough to move around and get comfortable in. So far I have stayed in multiple types of rooms (2 queens, kings, etc) and have been comfortable without getting a suite. I am looking forward to my next stay in the hotel.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank katvt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIBeavercreek, Front Office Manager at Hilton Garden Inn Dayton Beavercreek, responded to this review, November 1, 2013
Dear katvt,

Thank you for taking the time to review our property! I am so glad to see you had an enjoyable stay and that you favor our hotel! We know there are many lodging options in the area and we sincerely appreciate you choosing ours. We look forward to welcoming you back as our guest!
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A TripAdvisor Member
Reviewed October 30, 2013

this hotel is very clean, and lots meets all needs. lots of electical outlets in the rooms, nice blow dryer, comfortable beds, rooms have refridge, microwave , Keurig, and if you like lots of tv channels - this is the hotel for you. a gorgeous lobby with fireplace ,,, very nice just to sit, nice breakfast buffet and the hot items are very tasty, convenient location , lots of stores and restaurants, close to the mall. nice business center , and

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIBeavercreek, Front Office Manager at Hilton Garden Inn Dayton Beavercreek, responded to this review, November 1, 2013
Dear A TripAdvisor Member ,

Thank you for your glowing review of our hotel! It is rewarding to see you favor our hotel and staff, Thank you for choosing our hotel for your visit to Dayton and we hope to welcome you back as our guest!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Celina, Ohio
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 30, 2013

This is a beautiful hotel, and my room was very clean and comfortable. However, I had requested a room very close to the elevator, because I have multiple sclerosis. Instead, I was given a room very far from the elevator.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank lorettas637
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIBeavercreek, Front Office Manager at Hilton Garden Inn Dayton Beavercreek, responded to this review, November 1, 2013
Dear A TripAdvisor Member,

Thank you for taking the time to review our property. I do apologize that your room was not near the elevator as requested. I pulled up your reservation to get more information and saw that you were booked in one of our whirlpool suites. All of our whirlpool suites are located at the end of the hallway on each floor. In order to keep you in the room type that you booked, we were unable to assign you to a room close to the elevator. I do apologize if this was not explained to you. We do value you as our guest and try to honor all requests. We hope to welcome you back should your travel plans bring you back to the Dayton area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Dayton Beavercreek

Property: Hilton Garden Inn Dayton Beavercreek
Address: 3520 Pentagon Blvd, Beavercreek, OH 45431-1706
Phone Number:
Location: United States > Ohio > Beavercreek
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Beavercreek
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Dayton Beavercreek 3*
Number of rooms: 145
Reservation Options:
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Also Known As:
Hilton Garden Inn Dayton Beavercreek Hotel Beavercreek
Hilton Garden Inn Dayton Beavercreek Ohio

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