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“Not a bad stay for business”

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Fairfield Inn & Suites Cleveland Beachwood
Ranked #9 of 15 Hotels in Beachwood
Certificate of Excellence
Reviewed June 30, 2014

Stayed here for 4 nights during a business trip. Plenty of food and night spots near by. Staff was friendly, rooms were very clean and nice. The breakfast was just ok. Typical hotel "eggs", bacon/sausage, waffles, toast, muffins, fruit, etc.

  • Stayed: June 2014, traveled on business
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Thank Tim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Fairfield Inn & Suites Cleveland Beachwood, responded to this reviewResponded July 1, 2014

Thank you for writing a review. We appreciate you selecting our hotel while on business, and we’re glad you enjoyed your visit. It’s great to receive your kind comments about our clean hotel and friendly staff. We hope you’ll have an opportunity to visit us again soon.

Best,
Ray Merle, GM

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138 - 144 of 231 reviews

Reviewed May 26, 2014

Very friendly staff, clean rooms, affordable price. Hot breakfast, plenty to eat no matter what time you go to breakfast. Just off the freeway, access to many things such as the Cleveland Zoo, shopping Within walking distance of restaurants

  • Stayed: May 2014, traveled with family
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3  Thank Pam G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Fairfield Inn & Suites Cleveland Beachwood, responded to this reviewResponded June 2, 2014

Pam G,
Thank you for your review of Fairfield Inn & Suites Beachwood. We appreciate your complimentary feedback regarding our friendly staff, clean rooms, and complimentary breakfast. We're glad you enjoyed your stay and the conveniences our hotel has to offer. Please come back to see us again soon!

Kind regards,
Ray Merle, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 24, 2014

I stay at Marriott, usually my preferred brand (though lately, some sites have started slipping.). I have to say that this location is one of the best Fairfields I have experienced, at least in recent memory.

The room was very clean and comfortable. Very quiet. Bed was perfect. Fitness center worked perfectly. 2 Lifefitness treads, 1 LF recumbent, 1 LF elliptical. Even free weights!

Location close to a lot of convenient places.

The high rating is well deserved. I give much of the credit to the excellent staff who were not only friendly, but were also very professional. I want to call out the breakfast staff, especially Darrin. You would have thought this guy was the owner. He was such a nice person, but didn't overdo it. He asked people how their stay was and asked if people had what they needed. He kept the breakfast area clean and comfortable. Other guests liked him too. Also, just want to mention...... The food was very good and fresh.

We will definitely come back and stay here because of our experience. Thanks to everyone there.

Marriott is lucky to have you as part of their family.

Stayed: May 2014, traveled as a couple
1  Thank Janie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Fairfield Inn & Suites Cleveland Beachwood, responded to this reviewResponded June 2, 2014

Janie C,
Sincere thanks for your enthusiastic review regarding your stay at Fairfield Inn & Suites Beachwood. We appreciate your loyalty to our brand, and we're pleased to know that the level of comfort, cleanliness, and service you experienced reflects our high quality standards. Thank you especially for recognizing Darrin's sincere hospitality. I look forward to sharing your compliments and will be certain to commend his outstanding efforts in service. We're happy to have had you as our guest and we hope to welcome you back again soon. Thanks again!

Kind regards,
Ray Merle, General Manager

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Reviewed May 13, 2014

We held a Marriage Encounter Weekend at this facility and it was a wonderful success. Megan and Bryan were so helpful and accommodating to our groups needs. The food they had catered in was great and the rooms were very comfortable. The hotel was extremely busy that weekend, but you couldn't tell from within the conference room. It is nicely sound protected. Everyone on duty that weekend was helpful and professional. I gave a 4.9 because there were minor issues with the sound system & elevator, however, Bryan is reassuring us that it will all be fixed before we return for our next event.

  • Stayed: April 2014, traveled as a couple
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1  Thank LMEFacilityCoord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Fairfield Inn & Suites Cleveland Beachwood, responded to this reviewResponded May 19, 2014

LMEFacilityCoord,
We appreciate you choosing Fairfield Inn & Suites Beachwood for hosting your Marriage Encounter Weekend event. I will be certain to share your compliments with Megan and Bryan on their extra efforts in service that added to the success of your event. We look forward to your return visit and thank you again for your review.

Kind regards,
Ray Merle, General Manager

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Reviewed April 10, 2014

Driven past this hotel several times, but never thought about staying here until Dec 2013. Family enjoyed the pool and onsite waterslide. Very convenient location to the Cleveland area attractions. We'll be visiting this hotel again.

  • Stayed: December 2013, traveled with family
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2  Thank ron m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Fairfield Inn & Suites Cleveland Beachwood, responded to this reviewResponded April 18, 2014

ron m,
Thank you for taking the time to write a review from your experience at Fairfield Inn & Suites Beachwood. It's great to hear everyone enjoyed the pool area and you found our close proximity to many area attractions added convenience to your travels. We're happy to have had you and your family as our guests and we look forward to your return visit. Thank you again for writing.

Kind regards,
Ray Merle, General Manager

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Reviewed March 2, 2014

This Cleveland Winter never seems to end, so just to try to break some of the cabin fever going on with my family, I booked a room at this property for a quick, local getaway.

The hotel is nice. Situated in an area surrounded by many restaurants and retail establishments. Check-in was a breeze, and the staff were friendly. Our room, on the 4th floor, was just what we needed. The beds were comfy, room was clean, bathroom was just fine. Despite the hotel being packed with children, our room was relatively quiet during overnight hours.

Breakfast was fantastic! I don't understand how some reviewers claim a lack of variety? Especially for being free... There are cereals, juices, hot beverages, sausage, waffle stations, mini-donuts, bagels, muffins, donuts, eggs, fruit, oatmeal, yogurt. Trust me, there is plenty. Children and adults will perfectly satisfied.

The breakfast area is clean and inviting. There was a fire going in the fireplace, and are large TV in the area too. The atmosphere was great with many families enjoying breakfast together. You just have to keep your wits about you when standing in line to make a run through the food station as it can be rather tight in there with an overflow of people. Kudos also to the two gentlemen that seemed to be running the breakfast. Not only did they keep the area well stocked food wise, but they made it a point to say a few nice words to guests (us included) as they went about their work cleaning the area. These guys were genuine, and had a lot of pride in their work. Also, I was very impressed that they enforced specific rules that were posted around the food area. You would be surprised how many people showed up to the food area not wearing shoes. These guys didn't play around, and asked these guests to please leave the area and return with shoes before getting breakfast. It's definitely an issue of formality and cleanliness, and I was glad to see that the staff enforced that rule fairly.

Really the only major downside for me and the family was the chaos that was the pool. Perhaps a business traveler traveling M-F wouldn't be subjected to this, but anyone visiting over the weekend really should be prepared for a wild pool environment. I thought choosing a location with a pool and whirlpool would be relaxing, but it was far from that. As a logical person, I understood it was the weekend, and the lousy weather promotes a busy indoor pool, but I did expect some semblance of order and courtesy.

The pool itself was PACKED. Likely beyond a safe capacity as I noticed someone from the front desk was working on the pool deck as if to help out the lifeguard. Kids were everywhere, and more and more continued to pour into the pool area. Supervision was lacking in that regard... Not to be mean, but you would have what looked to be swarms of single mothers, each coming in with 4 to 5 young kids who don't know any better but to be loud, splash and jump in and out of the pool as they nearly decapitate other swimmers. As more pool rules continued to be broken, the lifeguard was forced to blow on her whistle and shout across the pool adding even more noise and stress to the environment. Look over to the whirlpool, what do you see? Another large group of kids hanging out in there like it is an extension of the pool. No intervention from the "parent(s)", no intervention from hotel staff... I noticed an elderly couple that couldn't enter the whirlpool because kids were sitting on the entry steps.

The towel rack in the pool area was completely empty also. 4 racks, not one clean towel... Why? because all the kids in there horded them while they monopolized the lounge chairs scattered about the pool deck.

The icing on the cake was the pool rest period. When the lifeguard eventually blew the whistle and said "rest period", my eyes lit up because I thought it would be my chance to get 15 quiet minutes in the pool or whirlpool. NOPE, rest period applies to children AND adults. I guess I was not used to that concept based on some of the other pools I've been to with the family.

So again, nice hotel that gets the job done. We got a fantastic rate, slept well, and ate an enjoyable breakfast. For the most part everything was pleasant. It was just the issues with the pool that left a sour taste in my mouth.

  • Stayed: March 2014, traveled with family
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2  Thank EddieS425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Fairfield Inn & Suites Cleveland Beachwood, responded to this reviewResponded March 6, 2014

EddieS425,
Thank you for choosing Fairfield Inn & Suites Beachwood for your family getaway. We value your feedback and sincerely apologize for the experience you had in the pool area. Your feedback provides many areas we can work on in order to improve our guest experience. We're pleased to know you enjoyed your stay otherwise and found our attentive staff and comfortable accommodations to meet your satisfaction. We hope you'll consider staying with us again in the future.

Sincerely,
Ray Merle, General Manager

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Reviewed January 21, 2014

I recently stayed at the Fairfield Inn & Suites Cleveland Beachwood and had an excellent stay!
Kristi Wersel, the Sales Manager was outstanding. The place was great, the service was great and the food was great. Water Slides at the pool, Complementary breackfast for all and excellent, clean, contemporary and spacious rooms.
Highly recomended.
Thanks Kristi!

Craig

  • Stayed: January 2014, traveled with family
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1  Thank CraigS2525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Fairfield Inn & Suites Cleveland Beachwood, responded to this reviewResponded January 25, 2014

CraigS2525,
We appreciate your complimentary feedback and recommendations of Fairfield Inn & Suites Beachwood. It's fantastic to know that our service, accommodations, and amenities made for such an excellent stay. I'll be certain to pass along your kind comments with our team and will recognize Kristi Wersel with a special commendation for her outstanding service. Please plan to visit us again soon. Thank you again for writing.

Sincerely,
Ray Merle, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Cleveland Beachwood

Address: 3750 Orange Pl, Beachwood, OH 44122-4404
Phone Number:
Location: United States > Ohio > Beachwood
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Beachwood
Price Range: $100 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Cleveland Beachwood 2.5*
Number of rooms: 158
Official Description (provided by the hotel):
The Fairfield Inn & Suites Cleveland Beachwood hotel offers thoughtfully designed guest rooms and suites that allow you to work and relax. Free Wi-Fi throughout the hotel to stay connected during your stay, and fitness facilities that include an indoor pool and exercise room. You'll find it easy to settle into our vibrant lobby, with spaces to gather, relax and work. Jump-start your day with our free breakfast, now with more hot choices like scrambled eggs, sausage and oatmeal, plus favorites including fresh fruit and yogurt. ... more   less 
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Also Known As:
Fairfield Inn & Suites Cleveland Beachwood Hotel Beachwood
Fairfield Inn And Suites Cleveland Beachwood
Fairfield Inn Beachwood
Fairfield Beachwood
Beachwood Fairfield Inn
Fairfield Inn & Suites Cleveland Beachwood Ohio

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