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“Loud traffic noises, like sleeping outside” 1 of 5 bubbles
Review of Fairfield Inn & Suites Cleveland Beachwood

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Fairfield Inn & Suites Cleveland Beachwood
Ranked #9 of 15 Hotels in Beachwood
Chicago
Level Contributor
148 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Loud traffic noises, like sleeping outside”
1 of 5 bubbles Reviewed June 5, 2013

We had a room on the second floor facing the highway. It sounded like we were standing outside listening to the traffic. The walls are thin so you can hear people in other rooms and toilets flushing. If you are a light sleeper stay in another hotel!

We are platinum elite members that checked in around 11:30 pm on a Tuesday night. We could not get a better room because they said they were sold out. Next time I'll try a different chain to see if they appreciate their frequent customers.

The carpet in the room looked dirty. The best part of the room was a clean and updated bathroom.

Room Tip: Try a room on the side away from the highway maybe you will have a better experience
See more room tips
  • Stayed June 2013, traveled on business
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank chicagofran2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Fairfield Inn & Suites Cleveland Beachwood, responded to this review, June 13, 2013
chicagofran2,
Thank you for your review. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from us. The little details definitely do make a trip and we regret we missed the mark during your stay. Your feedback provides many opportunities for improving our guest experience. We appreciate your feedback and hope you will return and see our improvements. Thank you again.

Sincerely,
Ray Merle, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

208 reviews from our community

Traveler rating
    80
    71
    37
    12
    8
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Denver, Colorado
Level Contributor
5 reviews
5 hotel reviews
4 of 5 bubbles Reviewed June 4, 2013

Came into town to scout out the area for a family member who is moving to the area. Hotel was very nice and clean. Wife had called ahead to ask for a rollaway bed. We thought it was strange that they put in a inflatable mattress. We had it removed after the first night. It was a little crowded in our room. Breakfast area had plenty of selections for breakfast. The staff was very attentive. Great location. Near major highways - but you don't hear it. Near restaurants that are very good.

  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Skip W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Fairfield Inn & Suites Cleveland Beachwood, responded to this review, June 13, 2013
Skip W,
Thank you for writing a review about your stay with us at Fairfield Inn & Suites Beachwood. It’s great to hear that our clean hotel, attentive staff, and accessible location made for an enjoyable stay. We hope you have an opportunity to visit us again soon. Thank you again for writing.

Sincerely,
Ray Merle, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kenosha, Wisconsin
Level Contributor
124 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed May 25, 2013

We found this hotel to be a very clean and very quiet. The staff was very nice. It was in a nice location, handy to restaurants. Also had a decent breakfast. The pool area was very nice and included a lifeguard which most hotels don't have. We also got the king room at a very decent price.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank northernerpalmtreelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Fairfield Inn & Suites Cleveland Beachwood, responded to this review, June 3, 2013
northernerpalmtreelo,
We’re happy to hear from you, and we’re glad you enjoyed your stay with us at Fairfield Inn & Suites Cleveland Beachwood. It’s great to receive your kind comments about our clean hotel, friendly staff and quiet location. Please plan to visit us again the next time you travel to Beachwood. Thank you again for writing.

Sincerely,
Ray Merle, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed May 22, 2013

On my most recent visit in a Fairfield Inn located on 3750 Orange Place in Cleveland, Ohio, I was appalled by the room conditions and lack of maintenance in our building. I'm actually writing this email from my room (307) currently which has a crack in the window frame that you can see through to the outside, that is letting in all exterior noises including the local Fire Department and parking lot cars. Upon calling the front desk, no spare rooms are available to switch to, no building maintenance is available to remedy the solution for the night, and I am left with a noisy room to sleep in before an early morning business meeting. To top it off, the building defect appeals to have been patched in the past with duct tape, showing a blatant disregard for maintaining "the highest quality standards" claimed on all the flyers located in this hotel.

In general this one night visit has been less than enjoyable, with rowdy guests, paper-thin walls, and apparent construction issues that have gone unrepaired. This will most likely be my first and last time spent here, since from the disservice I have received today, there is no reason for me to want to pay to repeat this experience during my frequent business travels.

  • Stayed May 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank KevinFromOH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Fairfield Inn & Suites Cleveland Beachwood, responded to this review, June 5, 2013
KevinFromOH,
Thank you for your review. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from us. Your feedback provides many areas that we can work on in order to improve our guest experience. We greatly appreciate your feedback on these areas and for taking the time to speak with our Guest Care Manager, Chris. We hope you will return and see our improvements. Thank you again.

Sincerely,
Ray Merle, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canandaigua, New York
Level Contributor
77 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed May 20, 2013

My Daughter graduated May 19th at a local University. I booked 2 rooms for the event at the Fairfield Inn. Upon check-in at 2:15pm we were promptly provided room keys. The rooms were basic and clean. The only suggestion is upgrading the beds and bedding. The mattresses were a little tired and sheets were rough. But for the price it was a good value. Having the breakfast vouchers was also a bonus. Have been a Marriott and IHG member for years and try to always stay at their facilities. Would consider staying here again in the future.

  • Stayed May 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dave D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Fairfield Inn & Suites Cleveland Beachwood, responded to this review, June 5, 2013
Dave D,
Thank you for choosing Fairfield Inn & Suites Beachwood and congratulations to your daughter on her graduation. We appreciate your feedback on both positive and opportunities for improvement. We hope you’ll have an opportunity to visit us again soon. Thank you again for writing.

Sincerely,
Ray Merle, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
niles, oh
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 24, 2013

I stay at this hotel each year to celebrate my birthday. It's never a disappointment and my recent stay was no different. I am in my mid-forties but the attraction for me is the pool! There is a beautiful swimming pool and jacuzzi. In addition to this, there is a separate pool exclusively for the featured slide. You ascend steps to an upper level, climb into a "hole in the wall", and slide down an enclosed slide which actually twists around and outside of the hotel and then into the awaiting pool inside below. I've travelled a lot but have never seen this anywhere else. I have a ball whether I'm alone or with friends/family. Hours are limited so confirm hours ahead of time.

The hotel is close to great eating (PF Chang's, Maggiano's Italian restaurant, Pier W--a longer drive but you will never forget the view of Cleveland over the water).

Shopping can't be beat with the Beachwood mall and Legacy Village right down the road. (Legacy Village has The Rack which is Nordstrom's clearing house). Other specialty stores are sprinkled in the area. Claddagh's Pub is beside Legacy Village if you want to feel like you are in Ireland in its decor, drink, and food.

The hotel staff is friendly. The complimentary breakfast actually has staff attending and constantly cleaning and refilling as well as wishing guests a good day. (Darrin and Tony should be in charge of hospitality for the whole hotel chain! There upbeat attitudes were infectious.) The hotel delivered an extra refrigerator when requested. I just can't say enough about this place!

If you want a cheap vacation with all the vacation amenities, this is the way to go. Just don't book in the spring because I want it all to myself!!!

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sue a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee B, General Manager at Fairfield Inn & Suites Cleveland Beachwood, responded to this review, April 4, 2013
sue a,
We are pleased to have had you stay with us to celebrate your birthday and appreciate you choosing Fairfield Inn & Suites Beachwood as your birthday celebration destination each year! I hope this year was a memorable birthday for you! The pool is one of our most popular features and I’m happy to hear that you and your family enjoy the pool, the Jacuzzi and the slide. It’s great to receive your kind comments about our staff’s excellence in service. I’ll make sure Darrin and Tony receive special commendations for their outstanding service. We appreciate you letting future travelers know of our great hotel and staff. Please continue to make us your number one choice hotel for your birthday destination. We hope you’ll visit us again soon! Thank you again!

Sincerely,
Ray Merle, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kirkland, Quebec, Canada
Level Contributor
117 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed February 14, 2013

First off the staff....all the staff were warm and friendly. So nice to stay at a place where people smile! Breakfast is included and offered enough to satisfy ... even waffles!

The room are good for this level hotel. Could use a slightly softer comforter on the beds to make the room even better.

Free internet, free copies, free breakfast...I tell you, the big hotels could learn from these guys.

Only draw back is that there is no bar. :)

  • Stayed February 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Gerry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Fairfield Inn & Suites Cleveland Beachwood, responded to this review, February 19, 2013
Gerry B,
Thank you for taking the time to write a review about your stay with us at Fairfield Inn & Suites. I'm glad you liked our hotel and especially appreciated our friendly and professional staff. We're glad you stayed with us and hope you'll visit us again soon.
Sincerely,
Ray Merle, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Cleveland Beachwood

Property: Fairfield Inn & Suites Cleveland Beachwood
Address: 3750 Orange Place, Beachwood, OH 44122
Phone Number:
Location: United States > Ohio > Beachwood
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Beachwood
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Cleveland Beachwood 2.5*
Number of rooms: 158
Official Description (provided by the hotel):
The Fairfield Inn & Suites Cleveland Beachwood hotel offers thoughtfully designed guest rooms and suites that allow you to work and relax. Free Wi-Fi throughout the hotel to stay connected during your stay, and fitness facilities that include an indoor pool and exercise room. You'll find it easy to settle into our vibrant lobby, with spaces to gather, relax and work. Jump-start your day with our free breakfast, now with more hot choices like scrambled eggs, sausage and oatmeal, plus favorites including fresh fruit and yogurt. ... more   less 
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Also Known As:
Fairfield Inn And Suites Cleveland Beachwood
Fairfield Inn & Suites Cleveland Beachwood Hotel Beachwood
Fairfield Inn Beachwood
Fairfield Beachwood
Beachwood Fairfield Inn
Fairfield Inn & Suites Cleveland Beachwood Ohio

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