We stayed at this hotel June 14th with checkout June 17th. I would like to give a shout out to this hotel and its manager Jeararmy Klinger for exceptional customer service and concern with guest experience. I had an issue where I could not locate an item (box with silver earrings) that I believed I had packed. The missing item was located today in my home but had been brought to the attention of the hotel management as missing. The management at this hotel is very concerned about guest satisfaction and any safety and security issues and will handle any concerns in a very polite and professional manner. I was very impressed with how my potential missing item issue was handled and the professionalism and courtesy of the manager of this hotel. I would like to apologize to hotel staff for my concern over missing item that was due to my own fault and not the hotel.
This hotel was very clean, my two queen suite room very spacious, hotel is in nice area, near restaurants you can walk to, and convenient for traveling to Cleveland. Most importantly, if you do have a problem, this hotel management truly does care and will help you and try to resolve any problem.
This hotel deserves its high trip advisor rating and certificate of excellence. The true test of a hotel is how it handles problem issues and this one passed with more than flying colors.
- Official Description (provided by the hotel):
- The Hampton Inn & Suites Cleveland-Beachwood is conveniently located just 12 miles from downtown Cleveland in the suburb of Beachwood. Our hotel has 139 guestrooms and suites, accessible rooms, pool and whirlpool to accommodate all of your traveling needs. ... more less
- Reservation Options:
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- Also Known As:
- Hampton Inn & Suites Cleveland-Beachwood Hotel Beachwood
- Hampton Inn And Suites Cleveland-Beachwood
- Hampton Inn Beachwood
- Beachwood Hampton Inn
- Hampton Inn & Suites Cleveland-Beachwood Ohio