After seeing all of the reviews that were either 1s or 5s, I figured I would weigh in. My experience is generally based on staying at Residence Inns/Fairfield Suites -- which can easily be twice the price. Probably more expensive because they have a breakfast and dinner buffet (which I never/rarely took part in as I try to make my own, healthy food), and because they clean it every night (not necessary in my mind).
Extended Stay America seemed to go after just offering a kitchenette and a decent room for a very good price. They met that goal in my eyes. Nothing spectacular, nothing tragic.
Lobby gal was checking in/chatting with a nice young man. She didn't really acknowledge my presence. I can imagine it must be challenging for the management team. How do you teach manners and hospitality and common courtesy to some folks who may have never experienced it themselves? The young man mentioned she should check me in first, so she did (I made reservation thru hotels.com) -- and I thanked him. Once she turned to me, she was polite and efficient. Small tweaks to her training, she could be vastly improved. It doesn't take much to make for a good impression by simply saying "Hi, I'll be right with you after I check this gentleman in."
I was there only briefly (Mon & Tue night) to check it out due to wide ranging positive and negative comments on TripAdvisor. The lobby showed some construction worker boot footprints (maybe add a bristle brush outside to help), but it was a rainy evening. The hall rug was clean. The room was very clean and nice. Bed and towels were fine.
Regarding the kitchen. When I come next time, I now know I need to bring: real glasses (not plastic) for beer/wine; real knives so I can prepare meals; a coffee mug that doesn't seem so industrial. You get the picture. It seems that they stocked the room for folks who don't really use the kitchen to prepare meals from scratch. So if you just heat stuff up, or barely want to cook anything, then it might not matter to you.
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- Also Known As:
- Extended Stay America Beachwood
- Extended Stay Beachwood
- Beachwood Extended Stay
- Extended Stayamerica Cleveland Beachwood
- Extended Stay America - Cleveland - Beachwood - Orange Place - South Ohio