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“Satisfied”

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Residence Inn Cleveland Beachwood
Ranked #8 of 15 Hotels in Beachwood
Certificate of Excellence
Salt Lake City, Utah
Level 5 Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Satisfied”
Reviewed May 19, 2009

I stayed here last week for three days while attending a graduation in Cleveland. For the most part everything was perfect! Free internet, free breakfast and a great staff. The only downside was some mold in the shower and wallpaper peeling from inside the bathroom. It wasn't a huge deal but I expected better! The rooms were very spacious with high ceilings and the staff was willing to get you anything we needed. Also the rooms were silent!!! Once the doors were shut you could not hear anything! It was awesome! Will return if ever in Cleveland.

  • Stayed May 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aviator657
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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223 reviews from our community

Traveler rating
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    36
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    6
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106
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
Cincinnati, Ohio
Level 6 Contributor
75 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
Reviewed April 21, 2009

With growing kids (age 7 & 5), we needed a hotel that offers more than just a room. The other hotel (courtyard marriott) that we normally stayed at keeps raising its prices and honestly, it is not worth paying two rooms for what we can get at this new property we had just stayed at. Also, it is closer to family.

Friendly staff, room is big (check photos for details) and it is a full kitchen, etc. There is a game room (with only 3 machines and a tight fit !), an outdoor pool (closed till summer), a dining room where breakfast is served (good variety) and a room where you get free internet access (2 computers). There is also a counter where they sell some basics (bread, milk, cookies, ice cream, etc)

To sum up, I will come back to this property as it is right by the freeway access road and close to PF Chang's !

  • Stayed April 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank _de_last_one
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 6 Contributor
303 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 229 helpful votes
Reviewed April 6, 2009

We chose to stay here because we didn't want to stay in the middle of Cleveland in the city. This is a perfect choice and only 15 minutes from town. It is in a good neighborhood and the rooms were quiet. The only complaint is the breakfast was horrible. I know it is free but everything was stale and not edible.

  • Stayed April 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank napagirl2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level 4 Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed September 14, 2008

Average lobby and breakfast bar. Rooms are huge, I had a separate bedroom and sitting area, along with a full kitchen.

Beds are so very comfortable and the hotel was very quiet. Good parking and a couple of good restaurants near by.

Breakfast wasnt too great, but overall service was very good.

  • Liked — The bed
  • Disliked — Breakfast muffins
  • Stayed July 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank coopertrooper2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
near Cincinnati
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 15, 2008

We have stayed at this location before(both times business travel) and we were not as impressed this time around. The rooms are great in size and layout. We had a 2 bedroom/2 bathroom suite.

Upon arrival, we were concerned about the cleanliness of the room. There was a lot of crushed popcorn on the carpet in front of the t.v.. Don't get me wrong, the room wasn't 'dirty', but I don't think that there should be anything visible on the carpet as soon as we arrive. I realized during our stay that the maids don't vacuum unless you request it. I found that odd. We had children with us and vacuuming is a necessity.

The 'high-speed' internet in the room was more like dial-up. My husband (and some of his colleagues) tried to use the library (with two computers), but it was always full of kids playing on the computer or talking on the phone. The library was never available unless you stayed up until midnight when you were sure that these kids were in bed. I was told that the front desk was aware of the problem, a lot of other people had been complaining, but nothing was done.

We must have had really bad timing for this stay. It was a cold/rainy week, but the one nice day my kids wanted to go swimming, we were kicked out of the pool area because they were doing a photo shoot for the internet and brochures. I was very understanding and we left, but I felt like this was straw that broke the camel's back for me at this hotel. We stayed at this location because there was a pool, basketball courts, and tennis for the kids. My kids couldn't go and play basketball either because the court was next to the pool and it interfered with their 'staging'. I was quite annoyed.

Ditto on the reviewer that commented on the food. We didn't expect gourmet by any means, but if it says macaroni and cheese. Expect that...one pan of macaroni and cheese. If the person in front of you takes the entire pan, don't expect more.

Finally, I would give our experience this time around a two, but I'll add an extra 'star' because the rooms are very big and have a nice layout for families. We will probably look into another property next time we go to Cleveland.

  • Liked — room layout and size
  • Disliked — horrible experiences this time around
  • Stayed August 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank ljenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lansing, MI
Level 5 Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed July 21, 2008

We came in on Sunday afternoon for a week-long stay. The first room we were given smelled strongly of smoke; this is disturbing because this is a smoke free property. We opened the windows in the room and went out for a while; when we returned it was no better. We checked with the front desk and they moved us to another room right away. We found out later that someone had been smoking in that room, but they apparently had forgotten to turn on an ozone machine to clean the air.

The new room smelled so much better, but that was the best we could say. One of the drawers in the bathroom was broken; the shower surround was separated from the wall; the caulking around the tub and shower was separated as well and the bathtub wouldn't drain. There was black mold on the wall in the corner in the bathroom; the refrigerator would run for hours, even though it was turned to a lower setting, and there was something wrong with the air conditioning in another room that made such a loud noise in our room that combined with refrigerator made it very difficult to even hear the TV. The "harmonics" as we learned it was called, was so bad that at times you could feel the vibration come up through the floor and through the furniture.

Over a period of two or three days most of these were addressed, but you don't expect your room to be a work in progress when you check in.

The breakfast buffet was very good, but the light dinner wasn't worth the trip. One night it was advertised as macaroni and cheese and that is exactly what there was: one container of macaroni and cheese.

We have stayed at other Residence Inn's, most notably in Denver on Zuni. That property has set the standard for us when it comes to all Residence Inns. Their light dinner would include salad, light entree, vegetable and dessert. The Beachwood property certainly matches them when comparing staff, but the Beachwood property could learn a lot from the Denver property.

I think this is a good property, I just think we got a bad room and that there are some things that could be improved. I believe the biggest asset of this property is its' people. The staff at Beachwood were great and very responsive, friendly and out going....just don't ask for a wake-up call!!

  • Liked — Location
  • Disliked — Problems with the Room, Exceptionally slow internet access and poor TV channel selections
  • Stayed July 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank JRHLansing_MI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marietta, Georgia
Level 5 Contributor
81 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed June 13, 2008

1. Overall Impressions

This Residence Inn is in “hotel row”, close to a Hilton, an Embassy Suites, and other hotels. The hotel is at exit 29 on I-271 in Beachwood, OH. Unlike other Residence Inns, the Beachwood Residence Inn is a standard, inner-door hotel, rather than small buildings with 4 rooms each on the property. There is a “pet” area to the north of the hotel

2. Layout

The Residence Inn in Beachwood is in a fallen-”F” configuration, that is, an “F” that has fallen forward and is resting on its two prongs. There is a pool between the prongs.

3. Beds

Thin sheets but adequate. Pillows were also thin but serviceable.

4. Bathrooms

The bathroom is accessed directly from the bed and consists of a single sink in front of a mirror, with a closet directly opposite the mirror. The shower is sized adequately and properly lighted.

5. Restaurants

Utterly forgettable for breakfast only.

6. Front desk

Pleasant, and best of all, accurate.

7. Charges (internet, parking, etc)

There was no charge for WiFi on my visit in June 2008.

  • Liked — cleanliness
  • Disliked — slow WiFi and breakfast
  • Stayed June 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank terryjgardner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Cleveland Beachwood

Property: Residence Inn Cleveland Beachwood
Address: 3628 Park East Dr, Beachwood, OH 44122-4302
Phone Number:
Location: United States > Ohio > Beachwood
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Beachwood
#5 Romantic Hotel in Beachwood
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Cleveland Beachwood 3*
Number of rooms: 174
Official Description (provided by the hotel):
Located in the exclusive Beachwood area of Cleveland, this Residence Inn by Marriott hotel is centrally located to everything Cleveland has to offer. Minutes away from major Cleveland corporations including Philips Medical Systems, Progressive Insurance, Rockwell Automation, Nestle, Cleveland Clinic, and walking distance to the new University Hospitals Ahuja Medical Center. Experience the best dining and shopping Cleveland has to offer at Legacy Village, Eton Collection and Beachwood Place. This Residence Inn Hotel has easy access to local attractions such as University Circle, Rock & Roll Hall of Fame, Progressive Field and Downtown. Enjoy spacious suites when visiting the adjacent communities of Shaker Heights, Cleveland Heights, Solon and Chagrin Falls. Thrive at the Residence Inn Cleveland Beachwood Hotel with FREE internet, FREE hot buffet style breakfast, and FREE social hours on select nights. ... more   less 
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Also Known As:
Residence Inn Cleveland Beachwood Hotel Beachwood
Cleveland Residence Inn
Residence Inn Cleveland Beachwood Ohio

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