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“Excellent hotel”

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DoubleTree Cleveland East/Beachwood
Ranked #8 of 15 Hotels in Beachwood
Reviewed April 19, 2013

I stay at the DoubleTree in Cleveland East/Beachwood regulary, and it really is a great hotel. They have done a great job updating the rooms, and I find them very comfortable, and clean. The beds are super comfortable, with even different types of pillows so you should always find the one you like and have a great sleep. The service is super, and the front desk folks are always friendly and helpful. I eat regulary in the restaurant and the staff there are great! They are very responsive and will do their best to accomodate individual requests or needs. I wish they had a little more selection in the menu, or more specials, but other than that, I have no other complaints. The hotel is in a great area in Cleveland with lots of great restaurants in the area. For price comparables in the area, this is your best pick, and it's a good one!

  • Stayed: April 2013, traveled on business
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Thank ferreilo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beachwood3663, Manager at DoubleTree Cleveland East/Beachwood, responded to this reviewResponded April 22, 2013

Dear ferreilo,

You described our property perfectly. Our location is perfect for the guest traveling for business or for pleasure. We are located minutes away from some of the best shopping Beachwood has to offer. As you mentioned our rooms are very clean and comfortable but our bedding package is top notch and promises a great night’s sleep. Our chef's are showcasing each night a different special to ensure if you are staying with us for multiple nights you will have the opportunity to experience great food each evening. We look forward to having you as our guest soon.

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754 - 760 of 765 reviews

Reviewed April 16, 2013

The staff is very friendly and helpful. The location is perfect and is quite close to some good restaurants. The rooms need updating as the furniture was old and the bathroom was in poor condition. I would stay here again but the price will have to be lower

  • Stayed: February 2013, traveled on business
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Thank joeflav1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beachwood3663, Manager at DoubleTree Cleveland East/Beachwood, responded to this reviewResponded April 22, 2013

Dear Joeflav1,
We appreciate you choosing to stay here at the Doubletree when there are so many other hotel options in our area. Our friendly team does set us apart from just an average stay and we are glad you experienced this while staying with us. We look forward to your next visit

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Reviewed April 16, 2013

Hotel is very pleasant. Staff very professional and courteous. Dining Room staff exemplary. Hotel gave me the courtesy of the Concierge Room where there were drinks and food available. The warm cookie at the front desk check-in was appreciated.

  • Stayed: April 2013, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Wayne Allen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beachwood3663, Manager at DoubleTree Cleveland East/Beachwood, responded to this reviewResponded April 22, 2013

Dear Hilton traveler,

We thank you for your kind words and great review of our hotel. Our team prides ourselves on providing our guests with best customer service possible. We look forward to your return and will have a warm cookie waiting for you’re when you arrive.

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Reviewed April 5, 2013

I stayed in this hotel for two nights on military business. The hotel staff at the front desk were very friendly. The room and facilities were nice but furniture could use some updating. The bed was very comfortable. The downside of this property, restaurant staff were very slow in taking our order for food. They were also not as friendly as the other staff in the hotel. I went to the bar/restaurant area around 10PM and the music was so loud from the bar that it was difficult to hear other guests in the lobby of the hotel. During our stay there was a little league hockey team who ran the halls all hours of the night, played hockey in the hallways, and by the second day it appeared that they all came down with the stomach flu. Complaints were filed with the front desk but they appeared to say nothing to the parents of the children who had a room reserved on the first floor and appeared to have their own party complete with a lot of alcohol. I would recommend this hotel but may want to steer clear of the restaurant which had slow service and overpriced food.

  • Stayed: March 2013, traveled on business
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Thank JRBilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beachwood3663, Manager at DoubleTree Cleveland East/Beachwood, responded to this reviewResponded April 22, 2013

Thank you for staying with us. We appreciate your understanding that hotels are made up of many different types of travelers staying for different events. Our team is committed to providing the best customer service in Beachwood and we look forward to your next visit with us. We will have a warm cookie waiting for your arrival

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Reviewed March 21, 2013

Hotel is a large older Hilton property that has just been converted into a Doubletree by Hilton. The staff is friendly and just getting use to the change. You may have to ask for your cookie - excellent. Room is spacious and the king bed and extra pillows are very comfortable. Hotel provides complementary wireless internet. Breakfast buffet was good with an omelet bar, fresh fruit and sinful pastry. Workout room is well kept with tv screens in the treadmills.

The fourth floor was a smoking floor and has been converted to non-smoking but besides for a placard on the door stating it was a no smoking room, nothing is different. Room 432 smelt like they had just finished a 5 day poker game.

Room Tip: Do not get a room on the fourth floor if you don't like smoke smell
  • Stayed: March 2013, traveled on business
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1  Thank 1RINGMASTER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beachwood3663, Manager at DoubleTree Cleveland East/Beachwood, responded to this reviewResponded March 24, 2013

Dear 1ringmaster,

Thank you for being our guest at the DoubleTree. I appreciate you sharing your information on how you felt the 4th floor rooms showcased to you during your visit. I assure you that our team is looking into this. We would like to welcome you back next visit to experience again the warm yummy cookie, our friendly caring staff, our comfortable inviting beds and all the comforts of home. See you soon.

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Reviewed March 11, 2013

The hotel is a bit on the older side, but clean and the staff is very friendly and helpful. Stayed here for a night before a meeting and ate dinner in the restaurant as well as used the executive level suite. The honor bar for the beers, a couple of bucks each, is a great feature. Hot appetizers and snacks. Breakfast was a few hard boiled eggs and fruit - trying to eat less junk on the road - and coffee. Chilled bottled water on hand. The room was OK, no refrigerator and the bathroom was an odd set up - you know where there is 1" of clearance between the toilet and door. Other than that the bed was comfortable and there was a large flat screen (never turned it on). I will stay here again.

  • Stayed: February 2013, traveled on business
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Thank Michigan4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beachwood3663, Manager at DoubleTree Cleveland East/Beachwood, responded to this reviewResponded March 24, 2013

Dear Michigan4ever,

I am thrilled to read your review from your stay here at the DoubleTree. Our entire team here at the DoubleTree pride ourselves on treating our guests as if they were family staying at our own homes. We do realize that you as a traveler have many choices of hotels in the Beachwood area. You said it best ... it is the staff that makes the difference and our team does just that. We look forward to having you back as our guest in the future. Thank you.

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Reviewed June 2, 2017
Google Translation

Room Tip: Não fique hospedado quando houver competições de times juvenis em geral na cidade (ex.: baseball, et...
  • Stayed: June 2017, traveled on business
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Thank Paulo Roberto N... B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve M, General Manager at DoubleTree Cleveland East/Beachwood, responded to this reviewResponded June 4, 2017

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Additional Information about DoubleTree Cleveland East/Beachwood

Address: 3663 Park East Dr, Beachwood, OH 44122-4315 (Formerly Hilton Cleveland East/Beachwood)
Phone Number:
Location: United States > Ohio > Beachwood
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 15 Hotels in Beachwood
Price Range: $91 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Cleveland East/Beachwood 3.5*
Number of rooms: 404
Official Description (provided by the hotel):
Come enjoy Cleveland, Ohio and the Hilton Cleveland East Beachwood Hotel in Beachwood, Ohio. With 404 recently renovated rooms, large event facilities, and indoor and outdoor pools, we are a perfect choice for all! ... more   less 
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Also Known As:
Hilton Cleveland East/Beachwood Hotel Beachwood
Hilton Beachwood
Beachwood Hilton
DoubleTree Cleveland East/Beachwood Ohio

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