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“Buisiness traveler trying a new hotel”

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Homewood Suites Cleveland-Beachwood
Ranked #2 of 15 Hotels in Beachwood
Certificate of Excellence
Woodward, United States
1 review
“Buisiness traveler trying a new hotel”
Reviewed March 14, 2014

This was my first time staying at this hotel and over all was very impressed with the room and layout of the hotel. The room had one surprising feature that is rare for hotels is that it had a ceiling fan in the bedroom which for me is a nice addition and comfort factor for me

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Ian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alisha K, General Manager at Homewood Suites Cleveland-Beachwood, responded to this review, March 18, 2014
Dear Ian R,

Thank you for giving our hotel a chance, we are very excitied that you enjoyed your stay and that our ceiling fans made your experience all the better. Please come back and visit us again sometime, we’d love to see you again!

Sincerely,

Alisha Koby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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576 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Colorado Springs, Colorado
Level 3 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 11, 2014

Stayed here for a week while travelling for business. Room service was not great, my coffee was never replenished nor was the kitchen cleaned. The kitchen and bathroom both had issues, both the sink and the bathtub had drainage issues. On a positive note, the hotel was quiet and the rooms were spacious and updated, and when I provided the feedback on the concerns to the staff, I was immediately contacted by the GM with an apology and a free nights stay certificate. They definitely take feedback well and work to make it better.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laineymc75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alisha K, General Manager at Homewood Suites Cleveland-Beachwood, responded to this review, March 13, 2014
Dear Laineymc75,

Thanks for taking the time to provide us with valuable feedback which will help us improve our guest experience. I’m very sorry that your room was not thoroughly cleaned during your stay and that we did not replenish your coffee. I’ve reviewed this information with our Executive Housekeeper and Maintenance Department and we’ve already discussed ways to make sure things like this do not slip through our inspection process. Our expectations are beyond those of our guests and you should be wowed at every opportunity. We hope you’ll stay with us again, and if you do, please let us know if anything does not exceed your expectations so that we can do everything in our power to impress you before you leave our property.

Sincerely,

Alisha Koby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cleveland, United States
1 review
Reviewed February 6, 2014

The employees at this property are exceptional. They really take pride in what they do. Although I like in Atlanta and I'm not use to the snow, The property is in very good condition! Pool was excellent and breakfast was great!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Tori H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alisha K, General Manager at Homewood Suites Cleveland-Beachwood, responded to this review, February 10, 2014
Dear Tori H,

I can’t tell you how nice it was to see your glowing review about our hotel. The staff will certainly appreciate your comments about their friendly demeanor and I know they truly enjoy chatting with the guests and meeting new people. Feedback such as yours is what makes our job rewarding, and we do hope you’ll come back again when your travels bring you to the Beachwood area!

Sincerely,

Alisha Koby
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grimsby
Level 4 Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed February 4, 2014

Roomy and spacious 1 bedroom suites, clean pool and spa area, a nice small hot breakfast along with a free light dinner Mon-Thurs, with complimentary beer and wine. Except for a serious problem at check in, there were no others. Cleaning staff was amazing and all staff was friendly and helpful. A great place to stay with a family-kitchens are fully equipped, tons of pillows and extra blankets. A TV in each room. Free wi-fi and parking. Quite area at night but one block away are tons of restaurants, a whole food store and many many others.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Deadly2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alisha K, General Manager at Homewood Suites Cleveland-Beachwood, responded to this review, February 10, 2014
Dear Deadly2013,

I want to thank you for taking the time to provide thoughtful feedback about our hotel. We take guest comments very seriously as they are the basis for improving our hotel and service level.

I’m very sorry to see that you had some imperfections in your stay and I want to let you know that we’re going to address all of these issues with our staff. The check in process is very important at a hotel and we will do whatever it takes to make the process perfect for all our guests.

Thank you for staying with us and we hope to see you again in the future!

Sincerely,

Alisha Koby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Level 2 Contributor
8 reviews
6 hotel reviews
Reviewed February 3, 2014

Stayed here for a getaway weekend and it was great. Well appointed, spacious rooms. We had a couple of issues with our room upon check in and Charles the maintenence staff came to the rescue with a smile. As well the two front desk girls upon check in and throughout the stay were wonderful! The breakfast was average, with lots of variety. The potato bake was delicious. Breakfast attendants could have been more attentive and welcoming, especially on the second morning of our stay. We did not use the pool area during our stay, but it looked spacious and clean.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Adg09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alisha K, General Manager at Homewood Suites Cleveland-Beachwood, responded to this review, February 5, 2014
Dear ADG90,

I want to thank you for taking the time to provide thoughtful feedback about our hotel. We take guest comments very seriously as they are the basis for improving our hotel and service level.

I’m very sorry to see that you had some imperfections in your stay and I want to let you know that we’re going to address all of these issues with our staff. I will let Charles and the front desk staff know that they did a good job fixing the issues that you had. I will make sure our breakfast staff is aware to always be as welcoming as they can be to all our guests. We hope to see you again soon if your travels bring you to the Beachwood Area again.

Sincerely,

Alisha Koby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed February 2, 2014

This is an excellent property. Staff is very friendly and the rooms are clean. The only problem we had was the hot tub was broken but that is minor. The bed was very comfortable and the hallways were quiet. I would definately stay here again if in the Cleveland area.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alisha K, General Manager at Homewood Suites Cleveland-Beachwood, responded to this review, February 5, 2014
Dear Tripadvisor Member,

Thanks for taking the time to provide us with valuable feedback which will help us improve our guest experience. I’m very sorry that our hot tub was not working during your stay. I’ve reviewed this information with our Chief Engineer and we’ve already discussed ways to make sure this will not happen again. Our expectations are beyond those of our guests and you should be wowed at every opportunity. We hope you’ll stay with us again, and if you do, please let us know if anything does not exceed your expectations so that we can do everything in our power to impress you before you leave our property.

Sincerely,

Alisha Koby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, United States
1 review
Reviewed January 24, 2014

new hilton in beachwood. nice king suite w/kitchenette, average fitness center. decent breakfast, up and down dinner (during the week) probalbly will stay here next time I come in town with my wife, so we can cook in the room

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Glen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alisha K, General Manager at Homewood Suites Cleveland-Beachwood, responded to this review, January 27, 2014
Dear Glen L,

I want to thank you for taking the time to provide thoughtful feedback about our hotel. We take guest comments very seriously as they are the basis for improving our hotel and service level. I am glad that you enjoyed your stay and that you will be back to stay with us when your travels bring you to the Beachwood area. We are always trying to improve our breakfast food and dinner food, so we hope the next time you will truely enjoy our food.

Thank you for staying with us and we hope to see you again in the future!

Sincerely,

Alisha Koby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Cleveland-Beachwood

Property: Homewood Suites Cleveland-Beachwood
Address: 25725 Central Pkwy, Beachwood, OH 44122-7309
Phone Number:
Location: United States > Ohio > Beachwood
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Beachwood
#2 Romantic Hotel in Beachwood
#3 Business Hotel in Beachwood
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Cleveland-Beachwood 3*
Number of rooms: 125
Official Description (provided by the hotel):
Our Beachwood, Ohio hotel, just outside of Cleveland, is a recent all-suite addition to the Hilton family of hotels. Whether visiting the Cleveland / Beachwood area for an extended stay or for just a few nights, our hotel is a great base to discover local attractions, from fun-packed family days to sporting and cultural venues. Every morning guests wake to our complimentary Suite Start hot breakfast. In the evenings Mon-Thurs, guest can also relax and enjoy our Welcome Home Reception, featuring a light meal and drinks. The Homewood Suites is located only 20 minutes from downtown Cleveland and 30 minutes from Hopkins International Airport. ... more   less 
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Also Known As:
Homewood Suites Cleveland-Beachwood Hotel Beachwood
Homewood Suites Beachwood
Homewood Suites Cleveland-Beachwood Ohio

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