After many years of staying for our wedding anniversary in July, we broke tradition and stayed again in December. Sadly, the dear old Anchorage has stayed exactly the same through-out these years. Firstly, we were booked in on the wrong day, that's ok, the room we wanted was available so that was fixed; although staff did act as if that was our fault, it was not. Secondly, the room, a balcony spa room, has not had new curtains since Adam and this is a serious fault. They are in very bad repair and cannot properly be closed to stop the light coming through. We do appreciate the wonderful olde-world charm, indeed that is why we chose to stay there, but do expect new curtains after all these years.
Thirdly, the hot water was off in the morning and we could not shower. When we complained at check-out, we were asked if we had complained about it, after she had just told us that the hotel was aware of the problem and worked hard to fix it. It was not fixed at 9.15 as she said, we tried to shower later than that. A tip to the manager: if you are aware that there is a problem with the hot water put a note under every guest door so they don't keep trying to have a shower. Another note when it is rectified would help too. To complain about the problem of which the hotel was already aware would have meant us getting dressed and going downstairs as there are no telephones in the rooms. This was discourteous and bad handling of the situation by the staff member. An apology would have made us feel much better. She also mentioned that we had a cheaper rate. What! we booked days before the water problem so what on earth is she suggesting here? That if you book the rates Wotif or Lastminute offer that you should be treated as a second class guest!? (By the way, we booked through the hotel) We certainly felt like second class guests throughout our stay. The staff were not happy and this always gets passed on to the guests. Oh yes, and she asked us if we'd had a spa the night before, this in response to our complaint that we couldn't have one in the morning. Only one spa bath per stay, eh? And also it is really none of your business unless we leave the bath overflowing or mistreat your fittings in any way. Not happy.
- Official Description (provided by the hotel):
- Relax, unwind and admire the sea views while soaking in your private spa. Accommodation choices include upstairs private spa rooms with balconies and family suites, ground floor en-suite rooms, traditional bed and breakfast rooms, a self‐contained cottage and apartment with balcony. Ideal for a romantic get away for 2, or a relaxed informal setting for a family, Anchorage can accommodate most requests. The original building, formally a heritage listed guesthouse has been tastefully renovated and expanded to include downstairs heritage style rooms to the more modern upstairs seafront spa suites with private balconies and spas. Most rooms have sea views, tea and coffee facilities, plasma large screen TV with Austar channels, small fridge and a comfortable queen beds. Different styles of rooms have differing bedding configurations to accommodate families, groups, couples and the single traveller. Anchorage Cafe, Restaurant, Wine Bar is open from 8am until late evening 7 days a week. The menu has been carefully designed around fresh local produce and includes hearty breakfasts, fresh baguettes at lunch with homemade soup and crusty bread and fresh salads, char grilled seafood and steak dishes and wood fired pizza for dinner. Open all day for house roasted coffee and cake. Our friendly and motivated staff welcome you to join them for an enjoyable meal on the seafront veranda, alfresco style in summer or in front of the cosy open log fire in the winter. Enjoy a glass of wine or specialty beer served at the unique boat bar, choosing from the exciting wine list or relax by the cosy open wood fire in winter with an award winning house roasted coffee. 2 private function rooms are available for a corporate or private function, ideal for family birthdays, anniversaries, small weddings or corporate presentations or meetings. Our chef can accommodate any catering requirements and several function menus are available. ... more less
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- Also Known As:
- Hotel Anchorage Seafront
- The Anchorage Hotel Victor Harbor, South Australia