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“Ensure you print a booking confirmation before you arrive!”

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Castaways Resort & Spa Mission Beach
Ranked #2 of 2 Hotels in Mission Beach
Reviewed July 9, 2014 via mobile

When we arrived, they had got our booking wrong and we had to wait a few hours for them to find us a room. We also got locked out of the room for different reasons on each of the 3 days we were there. Apart from that, beautiful location!

  • Stayed: July 2014
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Thank dominiquelee88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emmelie J, Director of Sales at Castaways Resort & Spa Mission Beach, responded to this reviewResponded July 17, 2014

Dear "Ensure you print a booking confirmation before you arrive"

I am sorry to hear that you experienced some problems during your check-in. I am happy to hear however that you overall enjoyed your stay with us.

We look forward to welcoming you back to us!

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458 - 464 of 818 reviews

Reviewed June 29, 2014

I visited Mission Beach to look at purchasing a property. Mackays seemed to be the most central. I stipulated a quiet room on the online booking and was told on arrival that all the Garden Rooms had gone and I should be very happy to be given a Balcony Room. Not!! Had to carry my bag up a flight of concrete stairs and the view was non existent - just heavy tropical foliage!
It was not quiet as the motel is situated on the main road and carries quite a bit of traffic. The rooms require upgrading (tropical style of furniture - the lattice bamboo look) and are very basic. A microwave would be an advantage. The lights on the walkways outside stay on all night and need to be changed to a motion system except for corner and stairway ones. This would save a large amount of money in electricity costs. The staff are pleasant and the location is good.I visited the first weekend of school holidays and according to the online information, when I booked 2 weeks before my visit, the property appeared to be nearly fully booked, but upon arrival it wasn't!

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  • Stayed: June 2014, traveled solo
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3  Thank australia4169
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MackaysMotel, Owner at Castaways Resort & Spa Mission Beach, responded to this reviewResponded July 1, 2014

Our Motel has over 5500 persons visit us in the time we have owned Mackays, this is the first complaint about traffic noise, maybe I should put a sign out on the road and ask to be quite, people sleeping.
We upgraded you to a Deluxe Balcony suite, at no extra cost, the garden room you booked, you would have had noise on both sides of you.
Sorry you did not have a pleasant stay...................

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Reviewed June 27, 2014

Have just returned from a 4 night stay,& would like to congratulate the obligeing & courteous staff.
whose endeavours made for a memorable stay.
The view to the open shore line & beyond is to die for!
The refurbished rooms were well appointed, with entire refurbishments due to finish in July.
The restaurant meals were reasonably priced & presented, perhaps 8 out of 10 to rate.

  • Stayed: June 2014, traveled with friends
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Thank Alby20142014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emmelie J, Director of Sales at Castaways Resort & Spa Mission Beach, responded to this reviewResponded June 29, 2014

Dear "If you employ good staff, you're well on the way to having a good business"

First of all I would like to say very well put in your head line comment. I can only but fully agree to this and we are very luck to have been able to find and keep our gems.

Thank you also for taking time to write your feedback here on Tripadvisor. It means a lot to us and I will make sure the staff gets to hear your nice comments also.

Look forward to welcoming you back!

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Reviewed June 27, 2014 via mobile

We stayed two nights for a wedding, it appears to have undergone renovations as the bathroom and bedrooms look brand new.
We booked an ocean view room which had amazing views.
Dinner was average in the restaurant which may be due to the large wedding in attendance.
The hotel is perfectly situated on beachfront and the two swimming pools lead to views of the ocean.
A beautiful hotel in a typical tropical far north location!

Stayed: June 2014, traveled as a couple
Thank Kpp82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emmelie J, Director of Sales at Castaways Resort & Spa Mission Beach, responded to this reviewResponded June 29, 2014

Dear "Beautiful Beach Resort"

Thank you so much for taking time out and post a comment here on Tripadvisor. It is so lovely to hear that you enjoyed your stay with us. You are correct, we have had a light refurbishment done in a majority of our rooms.
We look forward to welcoming you back to us soon.

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Reviewed June 21, 2014

My wife and I visited Castaways for a two night stay last Monday and Tuesday our first visit to Far North Qld were pleasantly surprised. With a few renovations underway we were put in a beatifully large room which included breakfast. The restaurant here is a must for anyone staying in this area, laid back the quality of the food is excellent (calamari entree is a must)!

  • Stayed: June 2014
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3  Thank al_twmba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emmelie J, Director of Sales at Castaways Resort & Spa Mission Beach, responded to this reviewResponded June 22, 2014

Dear "Beautiful views and excellent restaurant"

Thank you first of all for taking the time out to write a comment here on Tripdavisor. It means a lot to us. Thank you also for giving us such a nice review. It is a delight to hear you enjoyed your visit and we hope to have you back with us soon.

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Reviewed June 16, 2014

We had a recent stay in June 2014. It was extremely relaxing.

Yes, some of the rooms are a bit tired but they are in the process of upgrading the rooms so you need to cut them some slack!

We found the staff made up for any short comings in the room. Everyone was extremely friendly & helpful. We got on with Eric in the meals area so well & even got a hug when we left!

Location is great! Stunning views either from your balcony or pool/meals area across to Dunk Island.

Yes would stay there again.

Moira & Tim - Ocean Grove Vic

  • Stayed: June 2014, traveled as a couple
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3  Thank Moira C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emmelie J, Director of Sales at Castaways Resort & Spa Mission Beach, responded to this reviewResponded June 22, 2014

Dear "Location, Location",

Thank you so much for your very positive feedback. It sounds as if you had a great time while staying with us. It is so nice to hear lovely comments about our staff as we think our staff is our absolute best asset. I will make sure Eric hears the comments you posted here.
Moira and Tim, we hope to have you back with us again soon.

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Reviewed June 11, 2014 via mobile

The ladies at the information center recommended the motel for our price range. We were going to stay 2 nights. We enjoyed the room and the location so much we extended another night. The service was helpful. It rained all three days. We did the Ulysses walk to the jetty, the Kennedy bay walk and drove to the Millaa Millaa water falls. We ate at the Fishbar twice because the second night it was the only thing open. The food was good. As a special meal we are at Castaways. Before 6:30 pm Castaways has a 2 course special for $20 and a 3 course special for $30. They both include a glass of wine. It was good and we could walk from Mackay's. We also had coffee at the Gecko and had a nice chat with the owner, Gecko man. Gecko man gave us many recommendations. I would stay at Mackay's again.

  • Stayed: June 2014
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Thank Kmacdougall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MackaysMotel, Owner at Castaways Resort & Spa Mission Beach, responded to this reviewResponded June 13, 2014

Thank you for your response, we need feedback from our guests to see that we all are doing it well.
To enjoy other places and make comment, will bring out the best in Mission Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Castaways Resort & Spa Mission Beach

Address: 2 Pacific Pde, Mission Beach, Queensland 4852, Australia
Location: Australia > Queensland > Mission Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Mission Beach
Price Range: $84 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Castaways Resort & Spa Mission Beach 4*
Number of rooms: 65
Official Description (provided by the hotel):
Castaways Resort & Spa offers a wide range of accommodation, with 48 luxury beachfront rooms and self-contained apartments, a private beachside villa and 18 lush rainforest rooms, spread over two centrally-located properties. All rooms located within our beachfront property other than the hotel rooms, feature a private balcony or garden patio with stunning views out to the Coral Sea and Dunk Island. Our beachfront hotel rooms feature a full length windows with views of the beautiful beachfront. All rooms located within our rainforest property are surrounded by our lush rainforest gardens, providing wonderful serenity and privacy. All guests have access to all of our facilities, including our 25m lap pool, beachfront leisure pool, rainforest lagoon pool, gym, laundry, Drift Day Spa and Bibesia Restaurant and Cocktail Bar, which is open 7 days a week for breakfast, lunch and dinner. Wifi is free and accessible throughout the resort and all parking is off-the-road and complimentary. ... more   less 
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Also Known As:
Castaways Resort And Spa Mission Beach
Castaways Resort & Spa Mission Beach Hotel Mission Beach
Castaways Hotel On Mission Beach
Castaways Resort On Mission Beach

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