We called castaways and informed them there were 4 adults and one baby so needed 2 bedrooms, we were told this was available and we booked.
When we arrived we were so disappointed, the supposed 2 bedroom family room was nothing more then a bed in the front room and another separate bedroom. Which clearly was not what we were told. The rooms smelt of mildew the only positive was the views.
When we went down to reception to complain about the room not being as we was told, we were informed, that there was a wedding and all the rooms were full so nothing they could do.
So we went back to our room disappointed.
Next morning we had breakfast, and was told there was at least a 40 minute wait as there was a wedding!!! Surely they know they have a wedding and should therefore cater for this by having extra staff ensuring their other guests do not suffer, this was not the case.
Would not recommend!
- Official Description (provided by the hotel):
- Castaways Resort & Spa offers a wide range of accommodation, with 48 luxury beachfront rooms and self-contained apartments, a private beachside villa and 18 lush rainforest rooms, spread over two centrally-located properties. All rooms located within our beachfront property other than the hotel rooms, feature a private balcony or garden patio with stunning views out to the Coral Sea and Dunk Island. Our beachfront hotel rooms feature a full length windows with views of the beautiful beachfront. All rooms located within our rainforest property are surrounded by our lush rainforest gardens, providing wonderful serenity and privacy. All guests have access to all of our facilities, including our 25m lap pool, beachfront leisure pool, rainforest lagoon pool, gym, laundry, Drift Day Spa and Bibesia Restaurant and Cocktail Bar, which is open 7 days a week for breakfast, lunch and dinner. Wifi is free and accessible throughout the resort and all parking is off-the-road and complimentary. ... more less
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- Also Known As:
- Castaways Resort And Spa Mission Beach
- Castaways Resort & Spa Mission Beach Hotel Mission Beach
- Castaways Hotel On Mission Beach
- Castaways Resort On Mission Beach