We won a voucher valued at $650 for the Eco Lodge. The lodge received payment of the full $650 from an independent company. Booked two rooms, one deluxe spa for one night and another room for two nights which had a kitchenette, queen bed and single bed. Upon arrival appearance of lodge is lovely, grounds are well maintained and looked very clean. Went to reception and spoke to manager behind desk. The moment we walked through the door the smell of alcohol was very strong and it was quite obvious that the manager had been drinking, this was at approximately 3pm on a Sunday afternoon. Greeting was ok but not overly friendly or helpful. Our room was clean and spacious. The beds were particularly comfortable and so was the bedding. The kitchenette was very limited - small microwave, mini bar fridge, toaster setting for approx 3 people. Luckily we took our own esky to keep our snacks and drinks cold. We made reservations for dinner at 7pm. Decided to have a dip in the lovely looking pool. It was like taking a hot bath. Unfortunately for us it had been extremely hot over the past few days and the sun had turned the pool into a sauna. Perhaps a larger shade sail or place the existing one up at the other end of the pool. Other guests arrived at the pool and sadly shared our not so refreshing experience. It was too hot for a walk along the beach so we decided to go to dinner at 6.30pm. Upon arrival we were told by the manager that the staff had not shown up for work. Unfortunately the manager still smelt strongly of alcohol. We could see that all the other families that were staying in the resort were probably in the restaurant as well, many with small children, overall probably no more that 40pax We were seated by a female who was the "waitress" but our experience made us think she was just a friend helping out. The waitress was friendly but clearly not a professional, we had to request a table setting for a person sitting at our table, we were offered cold water and drinks when we first sat down. Not long after our food order was taken. Once this had occurred the manager and waitress left the restaurant. We could clearly see the chef working by himself, working very hard to get the meals out to customers. We witnessed him ringing the waiters bell for service but no one came to help him for quite some time. We waited nearly 2 hours for our main meals one being spaghetti and then we were told by the waitress who had returned buy this time, along with the manager, that the they had to take the meal back as it wasn't meant for our table. Luckily we were able to keep it in the long run however it was not very nice. During our time waiting for our meals we witnessed many other guests complaining and getting very upset about not receiving their meals and looking to get more drinks. Many families had small children who were getting irritated and tired of waiting, some even left and went back to their bungalow. In the morning we decided to check out a day early, the manager was at reception but looked terrible, blood shot eyes, reeking of alcohol and so hung over he could not even tell us how much we had outstanding on our bill, he could not get out of his chair, he was slumped over the desk. Just a note we did witness him drink 3 beers. Overall I would say the food was well below average, I would not recommend this establishment with the current manager in charge. Such a shame that one person can ruin it for so many others. Manager appeared to be his own personal holiday. Endnote: we live in North Queensland, try Port Douglas or even Palm Cove for this type of stay.
- Official Description (provided by the hotel):
- Distinct, relaxed and set in tropical paradise surrounds, ecovillage mission beach offers a unique holiday in the beautiful Far North. Set in unspoiled rainforest and only metres to Mission Beach’s iconic golden stretch of coastline, the resort is exclusively located where World Heritage rainforest fronts the Great Barrier Reef. The unique Clump Point coastal basalt formations, rock pools and their ecosystems are unique to the Wet Tropics and are significant to the Djiru Traditional Owners. Relaxing is easy in this tropical paradise resort, offering guest accommodation bungalows or stylish spa suites, all with private balconies. Grab a sun lounge and watch the kids have fun in the lagoon pool, or enjoy a drink at the Longhouse Restaurant and watch the breathtaking sunset sweep over Dunk Island. When you’re ready to discover more, the local shops and cafes are only a short walk away and the resort is also close to many of the activities and tours on offer in the area. So whether you are looking for adventure or to simply unwind, you will never forget this unique little piece of paradise. ... more less
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