I had been a regular visitor of aqua vista until recently. At booking I specifically requested a north side apartment with ocean views, with a specific request not to have a south side apartment from last visit. The reception staff were lovely and confirmed that I had been booked in a north side apartment and offered a cheaper price given my repeat business. At check in I discovered I had been moved to a south side apartment. When asked why this had occurred, I was advised this was to accommodate other guests. Further, the Manager advised he was'pissed with me' for requesting a cheaper price and' I should be happy with what I get for the price I paid'. Despite explaining to the manager the price had been offered by staff and not requested, this appeared to make no difference. For the rest of my visit I was advised the manager refused to take my calls and did not engage with me while in reception. Thankfully, the reception staff were accommodating and apologetic.
Please be aware that even though you make specific requests which are confirmed at booking, these are not upheld and are often overridden by the manager with little regard for the guests.
- Official Description (provided by the hotel):
- Fully self contained luxury 2 bedroom, 2.5 Bedroom, and 3 bedroom apartments plus 4 bedroom triple level penthouse apartments only 120 metres from patrolled Maroochy surf beach. Magnificent ocean views, huge balconies, high quality appliances and furnishings. Secure undercover parking, free WiFi, and free Foxtel cable TV. Within easy walking distance of very popular Cotton tree shopping precinct, Maroochy Surf Club, the Maroochy river, patrolled surf beach and many other attractions. Family friendly with plenty of beach equipment hire to choose from. ... more less
- Reservation Options:
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