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NRMA Lake Somerset Holiday Park
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Reviews (213)
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133 - 138 of 213 reviews
Reviewed February 20, 2014

We cannot wait to get back there and do it all again... I caught my very first bass and my partner caught his biggest bass catch, which made our stay that even more enjoyable!
Fantastic hospitality and even better friendly service, we thoroughly enjoyed our stay and we cannot wait to come back... for a longer stay next time!
We highly recommend you stay here if you are looking to escape on a couples getaway or a family holiday... it had everything we needed and more, we just wish time didn't fly so quick!!!
Gemma Loy and Darren Russell

  • Stayed: February 2014, traveled as a couple
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Thank Gemma L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
austpm, Guest Relations Manager at NRMA Lake Somerset Holiday Park, responded to this reviewResponded February 24, 2014

Thank you for leaving such a wonderful review, and congratulations on the successful catch!

We look forward to seeing you return soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2014

I thought $66.00 was a bit steep for two adults camping on an unpowered site. I normally travel in a caravan and would pay way less than that on a powered site. Not a lot of sites to dispose of rubbish and amenities were quite a long walk. $15 per week to put the tinny on the water on top of the camping fee of $66 made for an expensive two days.

  • Stayed: February 2014, traveled with family
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2  Thank Allan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
austpm, Guest Relations Manager at NRMA Lake Somerset Holiday Park, responded to this reviewResponded February 25, 2014

Thank you for taking the time to leave this review, we are continually working towards improving our services so we appreciate all feedback.

When assessing our park for affordability, it should be noted that all guests have the opportunity to access a myriad of facilities and activities that are the envy of many other parks in the area.

With regards to the boating permits fees, these are not set by park management but rather by SEQ. Management does not have any say nor do they receive any money from the permits. These are sold onsite as a convenience to our guests saving them having to travel back into town to purchase.

You will be pleased to know that as part of our continuing upgrade program at Lake Somerset we have planned for a whole new amenities block centrally located within the park.

We hope these comments have provided some clarity to the issues you raised, and we hope you choose to visit us again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2014

$106 for three nights on a non powered site for two adults and 2 fishing licences. The only amenities was 1 disabled toilet and a broken shower head which was not ideal. We were told due to road maintenance we could not camp at certain places, including accessibility to the water, which fortunately we ignored and thoroughly enjoyed the convenience of walking 15 metres to cool down, and roadworks were not to start until a few days after we left (info given to us on the day we left) We will not stay again however we will use the day park :) I hope this helpful

  • Stayed: February 2014, traveled as a couple
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1  Thank Kellyeanne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
austpm, Guest Relations Manager at NRMA Lake Somerset Holiday Park, responded to this reviewResponded February 25, 2014

Thank you for your feedback on your recent stay with us; we apologise that your expectations were not met, and hope these comments resolve some of the issues you raised.

I would like to apologise that the upgrades and maintenance to the roads impacted on your holiday. To minimise disruption to our guests, we always try to complete maintenance works outside of peak times, however as you can appreciate, there is never a perfect time. The period leading up to Easter is generally quiet, so we thought this to be an opportune time to undertake the upgrade works. Extensive works like building new roads require the use of outside contractors, and we appreciate your understanding in that sometimes unforseen delays will occur and work will be put back from the original starting date.

We are pleased to inform you that as part of our continuing upgrade program at Lake Somerset, we have planned to build a new amenities block that will be centrally located within the park.

We would like to apologise that your shower was not in proper working condition during your stay. The shower head has since been fixed, however for future reference, please do not hesitate to bring any maintenance issues to the attention of our staff so that we may rectify the problem immediately.

Thank you again for your feedback, we hope to see you again soon.

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Reviewed February 19, 2014

Very beautiful part of south east queensland to stay. The convenience if you own a boat and the close proximity to the water is awesome - cannot be beat! Fishing and water sport enthusiast heaven.

There are plenty of unpowered sites - I liked the fact you could pick your own, you aren't allocated a site that is really cool.

We stayed on the southern end of the park - accross from the little beach near the southern boat ramp. This had a beautiful view and easy access to the water. The site was a dust bowl though - needs to be rejuvenated as anytime someone drove past we copped so much dust/dirt. Our camp table was black at the end of the 2nd day. There was no tap readily available from what we could find - closest water was the ammenities. Ammenities were too far away, it was a long dark walk to the toilet at night. During the day at this time of year the southern side is hard to escape the sun and it gets very hot - try and find a tree to pitch your tent under. Camp kitchen was far away and we had to drive to do our washing up each night.

I agree with other reviewers about the day visitor area. I truly believe they have the better location than the paying customers. The area is cool, shaded by trees and if it was a camping area you would have direct access to water easily! The location of the day visitor area is close to ammenities and the kitchen... Really why is this the day visitor area???

Another con is the jet ski riders who just carry on like idiots too close to the southern boat ramp/beach. There should be a no wash policy. The idiots have the whole of somerset dam to carry on, why so close to the beach? It makes the water merky, knocks any boats in the area around and I just got sick of the sound of them by the end of the weekend.

The ammenities are OK and functionable, I had no issue with them, they were clean and didn't smell. I just think the park needed more! The roads were terrible but being upgraded after we left.

Pros: View, beautiful location, close to water, boating/fishing access, friendly enough staff, good kiosk for essentials.

Cons: Day visitor area being better than the rest of the park, jet skits too close to boat ramp, dust bowl sites, ammenities far away

  • Stayed: February 2014, traveled as a couple
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Thank hanim h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
austpm, Guest Relations Manager at NRMA Lake Somerset Holiday Park, responded to this reviewResponded February 25, 2014

Thank you for taking the time to leave this feedback; we are pleased that your experience was an overall positive one.

Here at Lake Somerset we endeavour to make your holiday as enjoyable and unique as possible. As such, we give our visitors the option of choosing their own site. The Day Visitor area is a new addition to the park, and was a requirement put forth by the council. While we would love for all our sites to have perfect view of the lake while still being close to all the myriad of facilities we have on offer, this simply is not feasible.

We would like to apologise that the Jet Ski riders had a negative impact on your stay. As the lake is open to the public, it is difficult for park management to police these behaviours. However, we will contact SEQ to enquire if more random patrols can be done during peak times in hopes that this will assist the Jet Ski riders to be more appreciative of other lake users.

As you noted in your response, the roads are in the process of being upgraded, and we are building a new amenities block; we hope to have both of these projects completed in the very near future.

Thank you again for providing us with your feedback, and we look forward to seeing you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 10, 2014

We have been going to Lake Somerset for over 10 years now and have always enjoyed our time there. The staff are always friendly and we have a great time with our friends. As megan said the incident that happened in the office was not the place for any altercation with doors open to customers, but it was the younger 'friendly' gentleman who was in the wrong. What a credit to the older gentleman that he did not react and continue the attack on him. Especially when the younger man was in his face screaming like a lunatic and swearing. NOBODY should have to put up with this type of verbal abuse. Customer or staff. We will be back as usual but maybe it is time for everyone to think about how they treat others!!!

  • Stayed: January 2014, traveled with family
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Thank Sandra K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
austpm, Guest Relations Manager at NRMA Lake Somerset Holiday Park, responded to this reviewResponded February 12, 2014

Thank you for leaving this great review!

We will utilise your feedback to ensure we continue to provide our guests will a high standard of customer service.

We look forward to seeing you back for the 11th year in a row!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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