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“Worth going BUT don't book through Accor.”

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Grand Mercure Apartments Magnetic Island
Ranked #5 of 5 Hotels in Magnetic Island
Sydney, Australia
Level 4 Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Worth going BUT don't book through Accor.”
Reviewed December 1, 2013

It pains me to give this place in such a fabulous location any sort of negative review.Let's start with the good stuff, the location. The view from our 1 bed water view apartment was everything we had hoped for, a glorious outlook that never failed to impress. As you read on, please note that I thought that being a Grand establishment Accor might actually care about what we thought. On return I spoke to their head office and then wrote giving to them the option to reply with at least an acknowledgment of my concerns which I presented as an opportunity for them to improve their reputation with their customers. That was over a month ago so not having heard back I can only assume that they are happy for their reputation for value and comfort to be trashed by allowing their name to be associated with such poor service and quality.Had they responded, these comments would not appear in my review.
The level of customer service at check in here is a disgrace, if you are going to work in tourism in Australia, particularly at this supposed higher end, you need to greet and meet tourists with some level of enthusiasm, how hard is it to smile and welcome us? A scowl making it seem like we are a problem more than a customer is totally uncalled for and does the tourist sector so much harm. Come on people stop moaning about jobs and how tough things are ,at least when we try and support you , you can welcome us. When we left we received much the same, having found a filthy blanket in the cupboard I mentioned that I had left it with our towels to be washed, no thought of an apology or suggestion we should have told them earlier, just a grimace as though we had created more work for them.Back to the good stuff, a strange layout which as the bathroom in the middle of the unit only separated from your bed by a shower curtain is made up for by a balcony with with views out to the ocean. Some might find the area the bed is in a bit compact. The bed was comfortable enough but don't dare ask for more pillows as you will be given a lecture on why they are not available. I also had a farcical conversation when i asked for a second face washer apparently the one bedroom apartments are restricted to only one face washer, like the pillow this was provided after a lecture from housekeeping As I pointed out to Accor, even their cheapest brand hotels provide each occupant with a face washer. The promised swimming pools were very nice, a good choice but the fitness rooms were closed apart from one which had supposedly been refurbished but was in terrible condition, why place signs up lying to your guests?
It's important to add that we did enjoy our stay and we would return, but right now this is not a good example of Accor and I would suggest that if you do visit the fabulous Magnetic Island and you want to stay here try and book this location ( one Bright Point) via Stayz,, you will get the same poor service on check in but at least you will be renting directly from an owner in the block rather than a multinational Hotel group who don''t really care about you once you have paid for your room.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Hotelinspector08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricDickinson, General Manager at Grand Mercure Apartments Magnetic Island, responded to this review, December 2, 2013
Dear Hotel08
Thank you for staying with us at Grand Mercure Apartments Magnetic Island and I am even more pleased to read that you would and probably will return to our beautiful resort.
As always opinions are based on our own interpretation of places and events and yours is how you felt.
Again, other guests have been absolutely taken aback by the welcome, service and quality of facilities on offer.
Accor have a dedication to the well being of its guests that no other company in its position come close to.
In closing I am always a little dubious as to trip reports that promote other apartments on the same property ... food for thought!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
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English first
Sydney
Level 6 Contributor
82 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed November 8, 2013 via mobile

Magic position with views all around in a private setting with local fauna right on your doorstep. The Wallabies came to the grassed area to make friends and show of their goods many a time. Stayed for a mums weekend away. Unit is on based at Bright Point Magnetic Island. Well positioned, owners communication amazing and very accommodating with information about local facilities on the island and dining options. The pools are amazing with four to choose from with one right around the corner of unit 4101. Just like your own private pool with views to die for. Would most definately stay again especially with a family.

Stayed November 2013, traveled with friends
Helpful?
Thank dittsta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
charters towers
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 24, 2013

Nice rooms stunning view just dont make the mistake I did and ask for soap or a towel you will be told rudely " THIS IS NOT A HOTEL" take you own or stay somewhere friendly. Its also a good idea to not put a couple with no kids near a room with a toddler . Needs a feshen up in the bathroom area leaking taps and if you have bad knees or a bit wobbly on your feet you cant get into the bath to shower.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank danmcd64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PERTH
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 21, 2013

We were more than happy with the presentation, cleanliness and service to our apartment- The facilities were excellent and the staff were most helpful and our only complaint is we ONLY STAYED 3 nights.- Jill Clee

Room Tip: Many Higher floors have a magic view.
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 20, 2013 via mobile

The maintenance of these units is appalling! We woke in the middle of the night with the bed crawling with black ants. Silver fish were in the sofa and most of the dishes in the cupboard were dirty! This is not surprising as the dishwasher did not work, as was the case with the fans and a number of the lights.

Maggie Island is brilliant but don't stay at these unserviced apartments if you want to come to this lovely location.

Stayed October 2013
Helpful?
3 Thank Alan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Townsville, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 20, 2013

I spent the weekend at the Grand Mecure Apartments with my family. We had a 2 bedroom apartment. I was to die for. The view was amazing, not only from the living areas but the main bedroom also overlooked the ocean. There were 4 incredible pools to chose from. And the location was great. Just a short walk from the ferry terminal and the local IGA.

I booked this through wotif but I phoned them to confirm my booking. The reception staff were so friendly and accommodating. They even organised a travel voucher for us for the ferry. The receptionist knew that we were arriving on the 5pm ferry and even stayed open just for us. Next time we visit we will definitely be booking directly with them. Fantastic service and very friendly staff :) . Thanks for an amazing weekend!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank Townsvillelife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 18, 2013

Don't stay here as the service is terrible especially off the manager. The room had a funky smell when we arrived, after letting reception know nothing was done, they just wrote it down in there little book. To use the pool in there own complex you need to rent a towel off them but it must stay at the complex, after you rent the towel you still can't take it to the beach or extra cleaning fees would apply, and if you get caught using the bath towel out side your room (pool area) still more extra cleaning fees apply. STAY AT PEPPERS..... Most recommended.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Drq82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Apartments Magnetic Island

Property: Grand Mercure Apartments Magnetic Island
Address: 146 Sooning St, Magnetic Island, Queensland 4819, Australia (Formerly Mantra One Bright Point)
Location: Australia > Queensland > Magnetic Island
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 5 Hotels in Magnetic Island
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Mercure Apartments Magnetic Island 4*
Number of rooms: 70
Official Description (provided by the hotel):
With the character of Magnetic Island reflected in its distinctive architecture, Grand Mercure Magnetic Island offers a secluded sanctuary, with oceanfront accommodation comprising of four buildings nestled around tropical landscaped gardens. Grand Mercure Magnetic Island offers a selection of deluxe one, two and three bedroom beach house style apartments designed to take advantage of uninterrupted views of the Coral Sea and enhance the natural space and lighting with sliding door panels, louvered walls and breezeways and private balconyies. ... more   less 
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Also Known As:
Accor Grand Mercure Apartments Hotel Magnetic Island
Mantra One Bright Point Hotel

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