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“Nice hotel, but not near the beach”

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Grand Mercure Apartments Magnetic Island
Ranked #5 of 5 Hotels in Magnetic Island
Melbourne
Level Contributor
75 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“Nice hotel, but not near the beach”
4 of 5 bubbles Reviewed February 25, 2012

This was our first experience on Maggie and we loved the island
Our room was excellent great iews, clean spacious and private. Excellent pool areas and amenities. Fab balcony with views across the water to the mainland. Loved it
Only issue is the position. Not within (reasonable) walking distance of the beach. Close to shops and amenities, but not any of Maggie's fab beaches
On the basis of this, we will probably try somewhere else next time

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LyndhurstPrahran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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353 reviews from our community

Traveler rating
    124
    114
    60
    32
    23
See reviews for
106
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Boston, MA
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed February 21, 2012

Arrived after 5pm and the office was closed. Ringed the call box many times for 30+ minutes - no answer. Luckily some neighbors were on their porch and I got them to call someone for me.

Check-in seemed fine and friendly with the manager, she offered me some DVDs to watch. In the unit, the living room DVD player didn't work, the bedroom TV was broken, the dishwasher had dirty dishes and flies in there, no soap or towels were provided. The phone in the room also didn't work to call the front desk.

Next morning when I explained these issues the manager apologized and told me she would send someone immediately. When I returned (after 5pm) it was clear that the items were still not working - she did give me towels and ran the dishwasher though.

Next morning, the manager was not around. The lady employee said I could call the manager, but I explained I was without a phone and the room phone was broken. She said the manager would come knock on my door around 7 or 8pm then. Of course no one came.

In the end the rooms were okay, but you'll get no service and lack of interest in helping a customer. Tried to charge $5 per beach towel per day without any mention of this in advance.

I would avoid this place next time.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank richirich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricD D, General Manager at Grand Mercure Apartments Magnetic Island, responded to this review, February 23, 2012
We thank this guest for his feedback. We are sorry that this guest had difficulty checking in, as our entire phone system including late arrival call button had crashed unexpectedly and we could not get a technician over to the island until the following Monday. Island LIfe!
Upon hearing that this guest was having difficulty with his tv and dvd player, it was rectified and working whilst the Manager was in the apartment with the guest. Any further issues experienced by this guest can only be assumed to be operator error as it was and is still working.

When our guests check in late or not they are given information in regards to after hours contact, pool towel hire, apartment information etc. We cannot make our guests read it . We charge for pool towel hire as clearly stated in several places including the in room compendium. We didn't however charge this guest for the towels he helped himself to on two occasions. We also did not charge him an excess cleaning charge after finding the filthy state he left the apartment in, including cooked food in pots decaying on the bench. We did not charge him for the piles of garbage he left in the apartment nor did we charge him for the dvds that were scattered over the floor.

As this guest had booked a 1 bedroom apartment we did not stock the 2nd bathroom with towels and soap. We ask guests not to use the 2nd bathroom as a courtesy whilst they use the laundry facilities in this bathroom. This is also stated in the checkin information. We did not charge this guest even though he had used this bathroom.

We endeavour to ensure all our guests have a fantastic stay and will help them in any way we can. Sometimes though we just cannot satisfy as this guest has unfairly stated.
.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mission Beach
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 17, 2012

A birthday mini-break....treated ourselves to this rather swish accomodation. First room had a technical problem...which the helpful staff immediately rectified....and up graded us. We had a glorious room...beautifully appointed decor, everything that opened and shut. Comfort plus. Staff were helpful and went out of their way to accomodate our requests...giving both professionalism and a warm friendly touch. Close to all ammenities....walking distance literally. Cooking facilities excellent, a choice of pools including an infinity right over the ocean. Loved watching the ferries come in an out. Highly recommended...we will certainly be back. Badger and Gretchen

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GretchenandGus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 bubbles Reviewed January 18, 2012

Booked online based on photos on site.
1. Booked 1 Bedroom Ocean View.
We were given ground floor and whilst we could see the ocean most of the view was a breakwall.
2. Kitchen Tap Broke
3. Iron, water lid was broken so that when you ironed water spilt over clothing
4. Outdoor setting was old and deteriorating
5. Cloths line was rusted and unusable
6. Sleep Quality. No! Woken by Service staff at 6.00am each day
7. As to value when you compare 1 Bedroom 13th Floor Apartment (real ocean view) on Hamilton Island including a buggy at $220.00 p/n with better ambiance, facilities and cheaper air fares and no transfers there is no comparison.
We won't be going back.
Photos available.
Kind regards, Julie & Ross Martin

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairns, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 15, 2012

We were able to book direct with the reception and got a great deal .We also bought our car over on fantasea which we pre booked over the internet .The apartments were large and airy with a great balcony overlooking the ocean with a great night view of townsville.Four pools so you never feel crowded when trying to relax.

Room Tip: rooms with a ocean view are great and cool
See more room tips
  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank michael s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Apartments Magnetic Island

Property: Grand Mercure Apartments Magnetic Island
Address: 146 Sooning St, Magnetic Island, Queensland 4819, Australia (Formerly Mantra One Bright Point)
Location: Australia > Queensland > Magnetic Island
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 5 Hotels in Magnetic Island
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Mercure Apartments Magnetic Island 4*
Number of rooms: 70
Official Description (provided by the hotel):
With the character of Magnetic Island reflected in its distinctive architecture, Grand Mercure Magnetic Island offers a secluded sanctuary, with oceanfront accommodation comprising of four buildings nestled around tropical landscaped gardens. Grand Mercure Magnetic Island offers a selection of deluxe one, two and three bedroom beach house style apartments designed to take advantage of uninterrupted views of the Coral Sea and enhance the natural space and lighting with sliding door panels, louvered walls and breezeways and private balconyies. ... more   less 
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Also Known As:
Accor Grand Mercure Apartments Hotel Magnetic Island
Mantra One Bright Point Hotel

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