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“dont go”
Review of Emerald Star Hotel

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Emerald Star Hotel
Ranked #5 of 7 Emerald B&B and Inns
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“dont go”
Reviewed December 23, 2012

stayed about 3 weeks here, only because it was the cheapest around and the boss was paying at $400 a week (because emerlad is a mining town and accomodation is quite expensive), we stayed on the second story which was annoying as had to climb up all the stairs every time, room was small tiled and very hot! had an air con unit fitted but it did not work at all! this was the worst thing about the room as the temp was about 36 degrees everyday i told the cleaner first about it she said she would get someone to have a look (didnt), told 2 different bar staff members (as they do not ever have their reception open) on 2 different occasions that air con wasnt working nothing was done! the hotel is attached to a noisy pub where you hear loud bass and men talking/fighting. this accomodation is suited more for miners who are after a beer after work. the cleaning ladys were very friendly and helpful not so much the bar staff. the bed kept moving on the tiled floors.no kitchen sink for washing dishes had to do in the bath, no washing machiene, only 1 washing and dryer worked other 2 were not going.

Room Tip: dont stay on top floors, or the ones closest to the pub because of noise, make sure your aircon work...
See more room tips
  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 3b3th
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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14 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed September 5, 2012 via mobile

Don't let the photo of the room on their website fool you, the rooms are very old, dated, noisy & dirty. After being given the run around about the check in time changing from "oh anytime after 9am" to 2pm I advised that I would like to cancel my booking costing $102.95 & go elsewhere. A frantic call was made to the manager who auddenly appeared & advised "No refunds" I pointed out that they had failed to meet the expectations set by their staff therefore I either wanted a room (it was 12:35) or a refund so I void go elsewhere. Suddenly a room became available. I go up & find a room with a carpet that would send a CSI team into meltdown there were so many stains. There was stops missing from the blinds allowing anyone to look straight in to the room, te light in the toilet didn't work, the hot water tap had been broken off & the concrete and tile work were exposed (and kept falling into the shower) and the icing in the cake was that the pub that this is part of closes at 2am and is as noisy as you could imagine. Save yourself the hassle & go anywhere else.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
14 Thank TDS1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Emerald Star Hotel

Property: Emerald Star Hotel
Address: 47-51 Clermont St, Emerald, Queensland 4720, Australia
Location: Australia > Queensland > Emerald
Amenities:
Free Parking
Hotel Style:
Ranked #5 of 7 B&Bs / Inns in Emerald
Price Range (Based on Average Rates): $
Hotel Class:3 star — Emerald Star Hotel 3*
Number of rooms: 30
Official Description (provided by the hotel):
The Emerald Star Hotel is located 10 minutes drive from Emerald Airport and is in the heart of the Emerald CBD and only a 2 minute walk to both the bus and train station. Our 32 newly renovated motel rooms all feature free Wi-Fi, air conditioning, bar fridge, TV and tea/coffee facilities. There are four room types available, catering for leisure and corporate needs. From Studio Queen rooms to a Two Bedroom Apartment there is a room type to suite everyone. We are committed to providing a professional standard of service to ensure your stay is a pleasant one. ... more   less 
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