Three of us recently had lunch at this venue. Food quality and presentation were a lovely surprise as was the helpful staff who took time to explain all the tropical fruit on our plates. Highly recommend a trip to this restaurant.
148 - 152 of 188 reviews
the food was vry tastey and dressed well 100% the restaurant in hidden away in the bushes, the staff very nice
We were the only guests here, as it was low season, so we had to eat at 6.30pm. We chose to sit outside and were treated to all the sounds of the forest at night, especially the frogs - our host could distinguish all their sounds. We both had pepper steaks; they were lovely and served with salad and a selection of tropical fruits, some of which we had never tried before. In between courses we were presented with cold flannels - very welcome in the humidity.
They advertised they were open for dinner on a Saturday evening so we walked here from our accomodation (no small feat along the pitch black roads). We arrived at 7.15pm to find a restaurant with diners at only 3 tables and to be told that the kitchen closed at 7pm. We explained that we'd walked there and no other restaurants were open within about a 30 min drive but were again advised the chef said the kitchen closed at 7pm....this despite the fact that some of the other diners clearly hasn't even received their mains. Why on earth advertise you're open for dinner & close the kitchen at 7 - a classic example of the appalling customer service that seems increasingly prevalent in this part of Australia and why so many of these businesses are heading into bankruptcy.
This review is quite unfair.
We do not advertise. The only mention of the nights we serve is a small sign at the front door of the restaurant, which stipulates that we serve Dinner on Monday, Tuesday, Friday and Saturday evenings. Our last reservation is 7.00PM after that time we do not take Dinner Guests, as we average 16 hour days 7 days per week 52 weeks per years. We only close Christmas Day and New Year’s Day. Apart from these 2 days we are here. Two of us operate the business on our own with the help of one part time girl. Therefore as we can only do so much, we normally only take 8 to 10 Dinner Guests and nearly all of these make a reservation and are repeat Guests as was the case on the Saturday night you refer to. The accommodation houses in the area know our times and quite often make the booking for their guests.
In a remote area our main trade is during the day i.e. Morning Teas, Lunch and Afternoon Teas. We are a business and therefore must act in a professional and profitable way. This is not a large town. It is not Brisbane, Sydney or Melbourne where it is profitable to stay open late. The industry will also tell you that restaurants operate on very small profit margins.
We are the longest established Restaurant in Far North Queensland operating under the one ownership. We have been here for 27 years. That alone says something as most places change hands every 3 – 4 years.
Contrary to your comments we only found out after you left from one of our dinner guests, who was staying at the same accommodation house, that their restaurant was closed. You would not have come to us had their restaurant been open. They were unable to secure the services of someone to cook that evening and did not bother to make alternative arrangements for their guests. Not even a phone call to see who would be open that night. It is no wonder they are in receivership and you have the gall to criticize us. When, you should be turning your vitriol on your accommodation as they obviously did not care what you did for dinner. How is it possible to know that all other places were closed that particular night? Unless you had contacted them before coming to our establishment. We are 3 klm from the Village and had no idea that the food outlets there had decided to close that evening. The long walk you talk about is about 300 meters. We can’t be held responsible for no street lighting you are in the rainforest 122 klm north of Cairns.
You arrived at approximately 7.20 PM, we had the closed sign at the side of front entrance and a check of the kitchen showed that all food preparation and cooking areas had been cleaned and turned off. As for our guests, a family and a single dinner were preparing to leave and 4 others were just about to be served desert.
We would strongly suggest you remove this complaint from this site and send it to the people responsible for your predicament, your accommodation.
We are normally prepared to accept criticism and use it to improve our services but not when it is misdirected unfounded garbage.
Peter M. Ryan. Richard E. Seivers
B.Ed., Dip.T.Ed. Dip.M.Eng.
Dip.W.T. C.T.T.
Daintree Tea House Restaurant
We recently had lunch at the Tea House for the first time & were very impressed with the food & service. I had the Barramundi & my wife had the chicken, both were perfect & the fruits that accompanied the meals were excellent. At the end of the meal the chef came out & explained what all the different fruits were which we found both entertaining & informative.
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