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“Awful staff and strange rooms”

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Sovereign Resort Hotel Cooktown
Ranked #1 of 3 Hotels in Cooktown
Certificate of Excellence
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Awful staff and strange rooms”
Reviewed June 23, 2012

Very overpriced. Staff were rude to the point of saying they are too busy to help. Was turned away from restaurant which was empty; at 6pm on a Saturday night because a group of 17 was coming on later in the night. Must add cleaning and bar staff were friendly and the exception. Great location but rather noisy at night, particularly when bar has live band and you can hear drunk people slurring.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Armanipajamy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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252 reviews from our community

Traveler rating
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    31
    6
    3
See reviews for
46
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
CAIRNS
Level 5 Contributor
73 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed April 12, 2012 via mobile

I visited and stayed for one night.
What a fantastic highway exists up to Cooktown...a real surprise...!
Sally on reception was super friendly - didn't get to use the gorgeous-looking pool.
Staff at lunch and breakfast were friendly and welcoming.
The room I stayed in was really nicely-appointed with a great shower and a fab modern look - totally not what I was expecting. There are some older-style rooms in the complex but even those appeared to be clean and really well-ain't aimed.
I want to go back soon on holiday to relax by that pool soon...!

Stayed April 2012
Helpful?
Thank Travellor69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 3, 2012 via mobile

We didn't stay at the hotel but we did have dinner, meals were huge! giant steaks! very good value for money, friendly staff and atmosphere

Stayed April 2012
Helpful?
Thank JFandAJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 11, 2012

Stayed in a two bedroom apartment and although the pool was lovely and front staff pleasant and always helpful, found the apartment dark and oddly furnished. Not my preferred place to stay.

  • Stayed January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IStayThereforeIAm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairns
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 28, 2011

We stayed two nights with our young children. After the long drive the huge pool was what we needed. The room was clean and spacious. Locations is superb within walking distance to everything.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LuluBurke77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cromwell, New Zealand
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 15, 2011

We stayed here after a spur of the moment trip to Cooktown. Very friendly and helpful staff. Rooms good size and clean.

  • Stayed August 2011, traveled with friends
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Sarndy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
auckland
Level 4 Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 20, 2011

Really enjoyed our stay at cooktown and sovereign resort ok but the two bedroom apartment we booked was disappointing expected a kitchen so I could prepare food for my children but only a microwave and no dishes to even heat food up in. Although free wifi had to do it from balcony as not in our room. Also don't know if honest mistake but tried to charge us far more than originally quoted when booked but did match the price I thought in the end.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kamus72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sovereign Resort Hotel Cooktown

Property: Sovereign Resort Hotel Cooktown
Address: Corner of Charlotte and Green Streets | PO Box 100, Cooktown, Cook Shire, Queensland 4895, Australia
Location: Australia > Queensland > Cook Shire > Cooktown
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Cooktown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sovereign Resort Hotel Cooktown 4*
Number of rooms: 38
Reservation Options:
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Also Known As:
Sovereign Hotel Cooktown
Sovereign Resort Hotel Cooktown Queensland

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