We booked a morning reef trip through one of the local agents. At the same time we booked a river cruise for Monday, a tentative kayak booking (weather dependent) for Tuesday morning and the Ocean Safari reef trip for Wednesday morning. We paid our deposits. We were given receipts and a printout with times. Fine. We are organised. This was something we were really looking forward to.
After standing patiently in the queue, I was given very short shift when I reached the counter. I was told that our names were on the Tuesday list and, as this trip was full, could I move out of the way so that they could organise boarding. I was coerced into putting our names down for the afternoon trip and told by Jason to move aside.
Hey! I am a reasonable person. Mix-ups happen. I make mistakes .... though in this case it definitely wasn't me. I had the paperwork and the receipt clearly showing Wednesday morning. I was there when the agent booked for Wednesday morning.
The afternoon trip that we had been pressured to put our names down for as an alternative did not suit us but we could see that they were busy so we went off and had coffee and returned when things had quietened down to rebook.
If I had felt that I was somewhat brusquely asked to move to the side during their busy boarding time, things got much more heated now. I simply asked Sharee if we change our booking to a morning .... any morning.
They became argumentative and surly, telling me that they were not to blame, that it wasn't their fault, that they were tourist operators and they don't make mistakes.
I simply didn't care who made the mistake .... just that I wanted to rebook a morning trip. Maybe because I wasn't about to say that my paperwork was wrong and they were right, maybe because I was willing to take any morning and they were looking for a fight ... who knows??? but they got rude and aggressive. Jason continued ranting and declared that we were actually a "No Show" for Tuesday's trip and I should be charged for it and to return to the agent for a refund.
Good grief ... they need to take some responsibility!!! This was a mere paperwork glitch (not by me!) ... not a good sign for how much responsibility they take for the passengers on the reef trip. So sad that as there is no competition we were not able to go with another company and missed out on the reef experience.
We stayed 2 weeks in the Daintree and loved every minute of it except for our dealings with these rude tour operators.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.