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“Good but not great”

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On the Beach Resort
Certificate of Excellence
Hamilton & Waikato Region, New Zealand
Level Contributor
54 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Good but not great”
Reviewed June 22, 2011

The location is great but the apartments are not the 4.5 star that is proclaimed by the manager. I was very surprised they were not serviced everyday as the price per night was on the steep side. We stayed in the Tower level 5 with the spa and barbeque. The barbeque was dirty and the spa was set at 35 degs as manager stated they malfunction on a higher setting. Sorry, we have owned spas for over 10 years and never had this kind of problem. There are usually more of a problem with jets falling apart due to low temperature and wrong chemical use. Also body temp is 37+ which makes the spa cold. Not good in winter. We would have gone for a swim in the pool but it looked like it had not been cleaned in a very long time. The beds were very uncomfortable, we even tried sleeping in the single beds but they were rock hard. The rot was showing on the roof on our balcony and the towels provided were 2nd rate. There was a notice on nearly every wall about being charged an extra cleaning rate if things were left dirty, but it was definately not clean when we arrived. I would have mopped the floors b4 we left but the mop was so filthy I refused to touch it. The bakery and newsagents across the road were great and so was the surf club for dinner. All in all, great for the location but not for a 4+ star apartment.

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank Ishkaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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89 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Brisbane, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 4, 2011

These apartments are beautiful.... choose a penthouse apartment with a spa, everyone loves it. The apartments are clean and the property manager is always willing to assist with any questions you have.

  • Stayed April 2011, traveled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
4 Thank FizzyJames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 13, 2011

As soon as i rang to confirm our booking she automatically told us to hurry we have the room ready", in a rudementary tone that for one did not impress me. When we checked in to the hotel the man was kind and patient as we were talk to about our hotel room. We were not showed up to our level two room and as we walked in the door a hint smell of musk was in the air. Me and my cousin walked into our rooms and immediatly noticed that there was a brown poo looking stain on the pillow. Needless to say the sleep that night was not so good so we figured it might be nicer in the penthouse suite. As we were leaving the room the Man came up and told us we were to "Clean the entire apartment before we left ,take out the garbage, make the beds , do the dishes" astonished with how rude this was we got on with it . Otherwise we would of had to pay a fee of 50$ for cleaaning whitch SHOULD allready be included in the 1500 odd dollars i had already paid for the hotel expecting cleaning to be inclusive.

We moved to the penthouse expecting yet again what extra money we had paid for, But another dissapointment as we lurked upon the room and found it was small and a old fashioned clue scene another hint of musk hit our sences and we we shocked Yet again with how unclean it was. on a positive note the outside area and view were amazing but the barbeque was horrid it did not heat up and was slow and rusty.

My father, Cousin and i were not pleased with the service or coulor schemes that were applyed. Needless to say we will NEVER be going there anymore.

  • Stayed January 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mango_jags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMT9, Manager at On the Beach Resort, responded to this review, March 27, 2011
We are pleased to offer an after hours check in service, and phoned the guest when the advised arrival time had passed, late on a Sunday afternoon. The property is not a hotel, but self-catering apartments. All apartments are privately owned and individually decorated and equipped to our AAA 4.5 star rating. Our rooms are all freshened with a commercial Rose Enhance product. We apologise for a very small rust stain caused by the commercial laundry's steam presser on one pllow case. The guest's teenage children requested a move to a penthouse so thay could access a private spa. We made the transition from one apartment to the other in the very busy high season as smooth as possible. As the apartments are self-catering, it is normal practise to clean up one's own dishes and saucepans using the dishwasher and cleaning detergent, teatowel etc. supplied. The children asked us to clean up their day's worth of dishes/burnt and unrinsed pans and to place the charge on the adult's credit card. We also removed their rubbish and food scraps strewn around the apartment. The tariff quoted in the review is far in excess of the tariff paid by the reviewer's Father. Our bbq's are electric and do take a while to heat up; instructions to maximise the heat are provided and the hotplate is certainly not rusty! We spoke the the guest who made the booking, the Father of the reviewer throughout the stay; he was very pleasant and did not raise any issues with us. We are always very happy to discuss any feedback a guest may have so that we may make the stay as enjoyable as we can!
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Shepparton
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 1, 2010

We stayed for a week at the 'On the Beach Resort' on Bribie Island. It was easy to reach from the Brisbane airport, central to so many Sunshine Coast attractions, but still a quiet beach holiday. The views from the balconies are as described, 'on the beach'! Each evening and morning you fall asleep and wake to the sounds of waves rolling onto the shore. The three level apartment had all the amenities you could possibly need, a home away from home. The rooftop spa is an added bonus, with ocean views as you relax.
The service was wonderful, with our hosts ensuring everything was clean and prepared. They were also great at suggesting the local attractions, restaurants and shopping available, which is extensive. Thank you both for your kind hospitality.
We also enjoyed the beautiful central garden area and swimming pool.
If you want a special holiday where you can wake up and walk out your private gate straight onto a beautiful beach, or travel to wonderful places close by such as Australia Zoo, the Glasshouse Mountains and Montville, you will not be disappointed.

  • Stayed September 2010, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank LouiseShepparton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scunthorpe,
Level Contributor
9 reviews
4 hotel reviews
Reviewed November 1, 2009

My wife and I stayed here in the penthouse apartment for two nights originally and ended up staying for five nights. The apartment was fantastic with everything in it you could need. The sundeck upstairs with spa pool was great and got a lot of use. The views from the balcony of the beach and sea were amazing. You could either eat in or there were plenty of places locally to eat and shop if you wanted. A morning walk along the beach and breakfast at the little cafe on the front started the day off brilliant. Not cheap by any means but worth every penny. Would definately recommend.

  • Stayed February 2009, traveled as a couple
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Helpful?
Thank lynalScunthorpe_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 24, 2009

My partner & I were looking for a weekend getaway that was not too far from home. We stayed in a Penthouse that was well presented (you could tell alot of effort went into the decorating of the room) & was nice and clean. We loved relaxing in the spa which overlooks the beach.....the views are breathtaking.

  • Stayed February 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank summerlover030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gympie
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 27, 2009

I first stayed here in January 2008 - everything was perfect, brand new & spotless. It was a very enjoyable stay and this was the reason I decided to go back in September 2008.

However, on the second stay simple things were not done. Dirty marks on the walls, areas where someone had used a dirty rag to try and remove dirty marks from the walls, floors were unclean, bathrooms unclean & kitchen was in general disarray. It was very disappointing - they seem to have upped the prices of their apartments but decided to decrease their cleaning budget!

The views were spectacular & the balcony was very spacious & perfect to watch the beach & sunsets.

  • Stayed September 2008, traveled solo
    • Value
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    • Cleanliness
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Helpful?
2 Thank Beckaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMT9, Manager at On the Beach Resort, responded to this review, March 24, 2009
Thank you for your feedback. We have been working hard to smarten up the resort since taking over the management role. The exterior has been revamped with new water features and refurbishment of the Balinese furniture, which had taken on a natural, weathered look. New housekeeping staff have been employed and spend many hours keeping those white floor tiles WHITE! Our recent guests are rebooking on departure!
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Additional Information about On the Beach Resort

Property: On the Beach Resort
Address: 9 North St | Woorim, Bribie Island, Queensland 4507, Australia
Location: Australia > Queensland > Brisbane Region > Moreton Bay Region > Bribie Island
Amenities:
Free Parking Children Activities (Kid / Family Friendly) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Specialty Lodging in Bribie Island
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — On the Beach Resort 4.5*
Number of rooms: 32
Official Description (provided by the hotel):
Relax and enjoy luxury beachfront accommodation. Indulge in a get-away and stay in one of our penthouse apartments with private rooftop spa and deck. Our resort is a spacious 3 year old building, with 2 bed/2 bath airco/heated fully self-contained ocean view apartments and large pool. The 3 bedroom beachfront villas are just meters from the surf and beautiful views across Morton Bay! ... more   less 
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Also Known As:
Onthebeach Hotel Bribie Island

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