I cannot emphasise how bad our experience was. We arrived at 5pm having booked for four nights and paid in advance for two nights. We were informed that our room had been double booked and we would be put up in a different room for the night. We entered that room, tired and weary, and it was filthy, the beds unmade, the bind overflowing and a powerful stench of rotten food. It was fiendishly hot and the air conditioning wasn't on. Even when turned on it didnt' work. We were told by a confused staff member to 'go for a walk' with our two young tired children and return in half an hour and it would be sorted. 2.5 hours later, close to 8pm the room was ready, albeit no proper air conditioning. The next morning we left our luggage by the door so the staff would, as promised, move it into the room we had in fact booked and paid for. We returned at 3pm to discover our room was unserviced, the luggage still by the door and no staff anywhere. We rang the number over and over and spoke to a confused girl who promised to call us back. When 'Michelle' called she said our room had been double booked again,she didn't know why the other room wasn't serviced but not to worry - we could have a dip in a spa if we wanted. My irate husband advised we wished to leave and it was agreed that they would refund us the second night as well as cover the fact we had a lesser room than the one we paid for. Three weeks later and no refund, no apology, no reply to any message. I should add, we drove to the Langham Hotel in Melbourne and at short notice, they gave us a wonderful family room with river views, a bottle of champagne on arrival, exceptional service at the same price as we were charged at this accomodation. We travelled from Perth right around Australia and this was the worst experience out of every place we stayed.
- Official Description (provided by the hotel):
- The Albert Guest House and Mills Spa Suites are centrally located in the heart of Daylesford. The Albert Guest House offers heritage style rooms, a comfortable period style lounge area to relax in and a dining room with continental breakfast provisions. Many of the rooms have en-suites and a couple of the rooms have a private victorian style bathroom with claw foot bath. The Mills Spa Suites/Apartments offer modern warehouse style self - contained accommodation with lounge/kitchenette and dining area, and many featuring a gas log fire, king bed and jetted spa bath. Some of the apartments have two bedrooms or an open plan area that sleeps up to six/ and two of the apartments can be adjoining to suit groups or families. All the apartments are stylishly furnished with air conditioning and ceiling fans. The boutique Albert Day Spa is located within the Albert Guest House and our professional therapists offer a range of personalised beauty/massage treatments to ensure you leave feeling relaxed and revived. We are walking distance to great cafes, shopping, restaurants and wine bars, the convent gallery, Daylesford lake and wombat botanical gardens. ... more less
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- Also Known As:
- Albert Guest House & Mills Spa Suites Daylesford, Victoria