Attention!! Your vacation will be completely ruined!
After we arrived at the hotel, we were told that there was no room for us, and the hotel managers, Paul and Mary were treating us as if we were aliens from space. They said that all the rooms were occupied, despite the fact that we booked 2 rooms a month in advance and got an email and a call confirming that reservation from hotel managers. Later, on the hotel's website, we found a similar review from another guy who got a room but not the one he reserved and confirmed. He was told by the manager that he was "lucky to have a room at all."
Then came the attitude!! The managers insulted us rudely. Instead of accepting their mistake and trying to resolve the situation they were acting in the most plain-out unethical manner.
Mary was talking to us like we were a personal annoyance to her, and she was trying to get rid of us instead of resolve the situation. She called us insane! Then kept muttering insults under her breath that my 12 year old son heard, and there were words of the nastiest character.
She also said that we are crazy and completely ignorant. She was yelling non-stop. A 78 year old lady with no skills in hotel management and an attitude issue. And at the end of all this, after the second manager, Paul tried to apologize, she snapped at him screaming "no one cares!"
She refused rudely to give us the phone number of the owners of the hotel (Michael & Tony Caldwell), but judging by the fact that there are quite a few similar to ours reviews for this place, and all describing such poor treatment of customers, it’s probably evident that the owners don’t care much and do not appreciate the business their customers bring.
So all in all, “nobody is waiting for you here”, be ready that your rooms can be double booked even after all possible confirmations in advance by phone or by emails. And then like us you will have to turn around and start driving at 10:30 PM on a very curvy, dark road to a Best Western 30 miles away with empty stomachs and ruined vacation with the feeling that you were treated horribly unfairly.
Yelena, Mikhail S, Ella, Dima U
- Also Known As:
- Inn Of The Lost Coast Hotel Shelter Cove
- Hotel Of The Lost Coast