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“Comfortable, clean and friendly. Good value”

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Premier Inn East Grinstead Hotel
Ranked #3 of 4 Hotels in East Grinstead
Reviewed January 1, 2014

We had booked and prepaid in advance a double room. We found it comfortable and clean. Staff friendly and helpful. Good value. Double windows ensure no noise at night: good sleep. Free WIFI in the room only for the first 30 min. We were travelling by bicycle and could store our bike safely inside the hotel. The pub next door is convenient, but dinner was nothing special. Did not have breakfast.

  • Stayed: December 2013, traveled with family
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Thank Marco M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EastGrinsteadPI, Manager at Premier Inn East Grinstead Hotel, responded to this reviewResponded January 16, 2014

It is very pleasing to hear that we managed to accommodate your needs eg, bike storage. More so that you enjoyed your stay here with us and you found us good value for money. I will share your comments with the pub next door. We really appreciate you taking the time to review us and we are very happy that you were happy. Please do visit us again in the nearby future.

Kind regards

Lucie Herrig
Operations manager

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Reviews (377)
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231 - 237 of 377 reviews

Reviewed December 31, 2013

I stayed at the above Premier Inn on a number of occasions.. The car park is excellent, always plenty of spaces, and the staff have always been very helpful. I have family living locally and this is ideal.

  • Stayed: December 2013, traveled solo
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Thank Jennifer L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EastGrinsteadPI, Manager at Premier Inn East Grinstead Hotel, responded to this reviewResponded January 16, 2014

Thank you for kindly taking the time to review us. Everyone here at the East Grinstead Premier Inn is delighted that you enjoyed your stay and we managed to achieve what we set out to do, which enabled you to have a great nights sleep! I do hope you will come back and visit us again.

Kind regards

Lucie Herrig
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2013

We have used premier Inn many times but it was our first at this hotel in East Grinstead. The Staff were polite and helpful, the room was spotless and all in all we had a great stay and a good nights sleep.

  • Stayed: December 2013, traveled with family
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Thank Liz929697
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EastGrinsteadPI, Manager at Premier Inn East Grinstead Hotel, responded to this reviewResponded December 31, 2013

Thank you for taking the time to review East Grinstead Premier Inn. We are delighted that you enjoyed your stay with us. Your feedback is important to keep delivering the high standards that customers should expect. Im very glad to hear that the room and service met your expectations and ultimately you had a peacful nights sleep. We do hope that you will stay with us again in the near future. Finally hope you have a brilliant New Year!

Lucie Herrig
Operations Manager
Premier Inn
East Grinstead

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Reviewed December 20, 2013

We travelled to stay at this hotel, as we had an early hospital appointment nearby. We found all of the staff to be friendly and helpful. On the day of our arrival, the hotel was having replacement windows installed in some of the rooms at the back but it did not affect us at all, as the situation was being handled most efficiently by the on duty staff. We had a choice of rooms and although we chose a room at the front of the hotel, we did not find the noise from the busy road to be a problem. We had arrived by train in East Grinstead and found no problems reaching the hotel from the station by bus, as there are 2 bus stops very close by. There are 3 bus routes that take you into East Grinstead, so public transport is no problem and we were able to reach the Queen Victoria hospital early in the morning with no problem.
I cannot comment on the adjoining restaurant as we did not use it.
We will have no hesitation in booking this hotel again on any subsequent trips to the area.

  • Stayed: December 2013, traveled as a couple
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Thank 6jeanieb7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EastGrinsteadPI, Manager at Premier Inn East Grinstead Hotel, responded to this reviewResponded December 22, 2013

Thank you very much for taking the time to review our hotel. I am extremely pleased that you were happy with your stay and delighted that you would stay with us again. I will pass on your good comments to the team and we will continue to deliver the best service we can. We hope that you will visit us at the Premier Inn East Grinstead again sometime in the near future.

Kind regards

Lucie Herrig
Operations Manager
Premier Inn
East Grinstead

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 8, 2013

The reception staff were friendly and helpful. Room was basic but good enough - not the best PI I have stayed in, but was fine. However, the restaurant is a complete and utter disappointment and lets this PI down. The management need to completely sort out what's going on over there. The evening meal was acceptable - just. One of the waitresses was nice, but the other was very unfriendly. The breakfast the next morning was unbelievably poor and we got a refund. I can barely describe it without wishing to heave! It was swilling around in oil and the mushrooms were so deeply fried that we even took one back to show reception staff as they were so laughable! It really ruined a Christmas shopping visit to be honest. The girl was the same as the night before and chose to sat us under the AC unit (despite it being a really cold morning and being an empty restaurant, virtually). She told us we'd have to pay more for a Costa coffee from the machine (why? you don't in other PIs). When I said ok that's fine, she told me she didn't have enough time to sort it out. I don't particularly favour PIs that have franchises with neighbouring pubs etc as it's never the same, but the service and cooking particularly let this one down. Shame, as the Reception staff were fine. The next night we travelled to the PI at Lakeside in Thurrock and they showed us how it could really be done. PI E. Grinstead, you need to really check out what's going on, in that restaurant as customers will vote with their feet.....

Room Tip: Do NOT eat in the restaurant!
  • Stayed: November 2013, traveled with friends
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Thank kenobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn East Grinstead Hotel, responded to this reviewResponded December 10, 2013

Thank you for taking the time to review your stay at our hotel. We are very pleased that our team at the hotel ensured that you were well looked after. We sincerely apologise that on this occasion our breakfast service did not meet your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be fully investigated. Thank you once again for your review.

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Reviewed November 28, 2013

The staff when we arrived were very nice and helpful.

The hotel is the normal Premier Inn there was a cracked sink in the bathroom and the shower was not great in room 19 generally it was clean but as usual with these well used hotels it could do with a spruce up

  • Stayed: November 2013
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Thank richard r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EastGrinsteadPI, Manager at Premier Inn East Grinstead Hotel, responded to this reviewResponded December 1, 2013

Thank you very much for your review. I am very pleased that you were happy with your stay and that our service here at the East Grinstead Premier Inn was good.
Thank you for your comments and we certainly will take them on board and we hope that we will have more updates within the hotel.
We wish that you may return to us again sometime in the future.

Kind regards

Lucie Herrig
Operations Manager
Premier Inn
East Grinstead
Direct Line: 01342 326089
Email: eastgrinstead.pti@whitbread.com

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Reviewed November 11, 2013

Generally a good overnight stay in a typical Premier Inn hotel. Some noise from other guests in corridors and poor shower. Reception staff misled us over availability of breakfast (restaurant stops serving at 9.00am on a Sat am). Star Inn (next door) excellent food and service.

  • Stayed: November 2013, traveled as a couple
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Thank Andrew_BA9776IP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EastGrinsteadPI, Manager at Premier Inn East Grinstead Hotel, responded to this reviewResponded November 18, 2013

Thank you for your review on us at the Premier Inn, East Grinstead. I'm glad your overall experience with us was good. I do apologise if other guests were noisy and hope that you used your Good Night Guarentee if you had a disturbed sleep.
With regards to breakfast times and opening hours at The Star (pub next door), our reception team did not mislead you as at the weekend this is the correct time between 8 - 10 am on a saturday and sunday, 7-9 am weekdays. Unfortunately it looks like the pub have made an error here and I would like it if you wouldn't mind contacting me further to discuss this on the details below. I am extremely sorry that they did stop serving early and I hope that you still managed to get your breakfast.

Lucie Herrig
Operations Manager
Premier Inn
East Grinstead
Direct Line: 01342 326089
Email: eastgrinstead.pti@whitbread.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn East Grinstead Hotel

Address: London Road | Felbridge, East Grinstead RH19 2QR, England
Location: United Kingdom > England > West Sussex > East Grinstead
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in East Grinstead
Price Range: $66 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn East Grinstead Hotel 3*
Number of rooms: 41
Official Description (provided by the hotel):
Just half an hour from Hever Castle and the Bluebell Railway - both big draws to this historic town ... more   less 
Reservation Options:
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Also Known As:
Premier Inn East Grinstead Hotel East Grinstead
Premier Inn East Grinstead Hotel West Sussex, UK

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