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Reviewed October 12, 2017

Barnett Hill Hotel is the perfect place for a relaxing weekend away from the hustle and bustle of London life. We booked the Renew and Refresh package and it did exactly that. We had one of the best massages, enjoyed a delicious dinner in the restaurant and left feeling very relaxed and rejuvenated.

The staff at Barnett Hill Hotel were very friendly and extremely helpful and they made us feel very welcome.

We took a little stroll around the grounds the day we left and they really are beautiful. We will definitely be back soon.

  • Stayed: October 2017, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank JHP29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsty R, Guest Relations Manager at Alexander House Hotel & Utopia Spa, responded to this reviewResponded October 16, 2017

Dear JHP29,

Thank you leaving us a kind review on our newest addition to the Alexander Hotels group, Barnett Hill. I will personally ensure their team are made fully aware of your TripAdvisor review.

Kindest regards,
Kirsty Richardson

Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 12, 2017

On arrival we were welcomed at the door by Charles who could not have been more helpful - even showed us around the hotel and gardens - his colleague Andy was equally helpful during our stay. The rooms - in particular the bathrooms - are well appointed and spacious. Had a lovely meal in the fine dining restaurant - relatively short menu but excellent none the less - recommend the Chateaubriand! Our respectives wives took advantage of the spa facilities and not surprisingly thoroughly enjoyed themselves.

Room Tip: First floor Oaks suite is excellent.
  • Stayed: October 2017, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank BGG601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsty R, Guest Relations Manager at Alexander House Hotel & Utopia Spa, responded to this reviewResponded October 16, 2017

Dear BGG601,

Thank you for taking your time to provide us with feedback on our TripAdvisor page with regards to your recent stay with us.

We are extremely proud of our team here at Alexander House Hotel, so it is extremely pleasing to read that you found them to be so welcoming and friendly. It is great to read that you enjoyed all aspects of your stay from our award winning Utopia Spa to our AG's fine dining restaurant.

Kindest regards,
Kirsty Richardson

Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2017 via mobile

I stayed here this week for business and spend 2 days there, 1 night

I couldn’t recommend this place enough! Absolutely amazing

Venue, staff, food, business function all 10 out of 10 and if you are looking for a weekend getaway this is your place

This is one place I will be going back to. Great job team!

Stayed: October 2017, traveled on business
Thank Kirstie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsty R, Guest Relations Manager at Alexander House Hotel & Utopia Spa, responded to this reviewResponded October 16, 2017

Dear Kirstie S,

Thank you for choosing Alexander House Hotel & Utopia Spa to hold your business function. I am pleased that your experience here was amazing and up to our usual high standards.

We can't wait to welcome you back for another visit, maybe this time to enjoy more time relaxing in our Utopia Spa.

Kind regards,
Kirsty Richardson

Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2017 via mobile

Me and husband had a pre wedding break and what a treat it was
The customer service was excellent couldn't be more helpful.
The spa was outstanding so relaxing
Rooms were beautiful with free standing bath ,breakfast in bed
Gardens were fantastic and evening meal in the 3 A Rossetti​ was flawless

We definitely be coming back

Stayed: October 2017, traveled as a couple
Thank Jacqueline C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsty R, Guest Relations Manager at Alexander House Hotel & Utopia Spa, responded to this reviewResponded October 16, 2017

Dear Jacqueline C,

Thank you for taking your time to post such a glowing review on our TripAdvisor page.

I am very pleased to read that you and your partner enjoyed such a relaxing break. We can't wait to welcome you back for another relaxing break to celebrate your wedding!

Kindest regards,
Kirsty Richardson

Guest Services Manager

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Reviewed October 10, 2017

The place looks nice but it's profoundly disappointing. Only went as was given spa voucher etc that was running out but it was such a dismal experience am compelled to share. We disliked it so much that we actually left rather than stay the night. The 'spa' is actually small, overcrowded and the sauna and steam room were not working. When this was pointed out someone came to turn it on (1.30pm) and was pretty annoyed about it, didn't even bother to come and say - it's now on. As it was by the time it warmed up we had to go. Afternoon tea was pretty grim. A dark room with noisy impolite guests talking loudly on their mobile phones, the food poor quality. Check in at hotel unpleasant experience with two trainees - one was smirking and disinterested, one wouldn't stop talking. Despite names, the booking was made for a Mr...not Ms and that's just very uncool but typical of this low class but expensive chain feel. Noise in the room from next door terrible, heard everything, view from window was of, I presume, heating/air con pipes and tubing. The ambience was grim,the noisy phones, the people smoking in their spa robes outside the main doors, the food selection so poor we decided to check out that night instead of even stay there. When checking out the reception staff didn't care, smirked a bit and only when prompted said 'oh was there a problem?" Sent an email, which was replied to but was pretty surly. They were 'disappointed' we wanted to post a review like this. And rather than express sadness their service wasn't good just challenged the points e.g.: They said the sauna was being fixed in the morning. I pointed out this was the afternoon so why challenge me, why not just say, sorry yes it wasn't working? In short their customer service was as unpalatable as the food and as disappointing as their spa.

  • Stayed: October 2017, traveled as a couple
    • Cleanliness
    • Service
2  Thank catsmiaow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsty R, Guest Relations Manager at Alexander House Hotel & Utopia Spa, responded to this reviewResponded October 16, 2017

Dear catsmiaow,

Thank you for taking your time to leave us with feedback regarding your recent experience at Alexander House Hotel & Utopia Spa.

Naturally, it is disappointing that we were unable to rectify any of your concerns during your time at the hotel as they were not reported to any team members prior to your early departure.

Once again I would like to invite you to contact me personally, should you wish to discuss your complaint further.

Kind regards,
Kirsty Richardson

Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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