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“Good with room for improvement”

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Alexander House Hotel & Utopia Spa
Ranked #1 of 4 Hotels in East Grinstead
Certificate of Excellence
Church Crookham, England
Level 6 Contributor
105 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Good with room for improvement”
Reviewed September 22, 2013 via mobile

Taxi ordered prior to stay did not turn up.

Ordered poached eggs for breakfast and got fried.

Neither major issues but at £300+ per night expectations are set high.

Rooms ok but not special.

Bed was very comfortable and all the staff were polite.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Frosties1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jurca T, Manager at Alexander House Hotel & Utopia Spa, responded to this review, October 8, 2013
Dear Frosties1,
Thank you for choosing Alexander House Hotel and for providing us with useful feedback on your recent stay with us.
I am , very sorry to learn that your taxi did not turn up I would also like to extend my apologies for the misplaced breakfast order.
Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate you sharing your concerns, it is our hope that you will give us the opportunity to better serve you in the near future.
Best wishes
Tamas Jurca
Front Of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,072 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (390)
Date | Rating
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English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 16, 2013

Our entire stay from start to finish was simply Perfect. The moment we arrived, We were given a warm welcome by Keith the well polished doorman and from then on we didn't look back! the Spa blew us away, the level of the treatments was fantastic. The architecture was that of a roman temple almost, truly stunning! Get yourself in the outside hot tub! The food was on a different level, As was the service. Special praise must go to our waiter for the evening 'Alexander Kelly'. He simply couldn't do enough. His knowledge, manners and presentation were nothing short of exemplary . Keep hold of that one! I recommend the tasting menu, you won't have a better culinary experience for quite some time! Breakfast in bed is also a must! The overall service in his hotel was nothing less than a 10!

Room Tip: We upgraded to a luxury room but I get the impression all of the rooms were very good.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jurca T, Manager at Alexander House Hotel & Utopia Spa, responded to this review, October 8, 2013
Dear LeeM,
Thank you for choosing Alexander House Hotel and for providing us with useful feedback on your recent stay with us.
I am delighted to hear that you were pleased with the warm welcome from our concierge team member Keith and also thank you for your special praise towards Alexander Kelly in our fine dining AG`s restaurant
We work hard to create and deliver exceptional experiences for our guests.
Your review will most definitely encourage us to continue to strive for superior customer service.
We do hope to have the opportunity to welcome you back soon.
Yours sincerely
Tamas Jurca
Front Of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 16, 2013

My husband and I stayed here recently on the Suite Dreams package. I have stayed here previously with my mum and came back because the spa is by far one of the nicest in the UK. However, given the amount of money you are paying for this sort of package, you would not expect to be faced with hidden extras, none of which are confirmed in your booking. For example, the tasting menu (included as part of the package) did not specify in our booking that the wines to go with the tasting menu are not included nor an added compulsory service charge. Also dont stay in the Dorchester suite - the view is not so hot.

The booking confirmation also stated that check in was from 3pm. We arrived only 10 minutes early after a long drive and were told that our room was not ready and were then told to sit and wait in the bar until 3.20pm - again, not really acceptable given the amount you are paying. Given that check out is at 11am, it is difficult to see how it would take 4 hours to prepare the room ready for the next guests. In addition, on check out day, we still had use of the spa until 3pm on our package and asked if we could have a late check out at 12pm to allow us a little more time in our room before heading down to the spa. We were told this was not an option. It is a struggle to see how they can justify charging people so much money for a room which is only available to them for less than 24 hours in total. All this said, I would go back to the spa and would definitely recommend the tasting menu as the food was fantastic. Service sometimes left a little to be desired however - one of the waiters was very good at describing to us the food and flavours we were eating. Another waitress however plonked the food down on the table without a word. All in all, a nice place but needs smoothing round the edges - they should not just become complacent and rely on their name alone.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Beetroothead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jurca T, Manager at Alexander House Hotel & Utopia Spa, responded to this review, October 8, 2013
Dear Beetroothead,

Thank you for your comments.
I was pleased to read that in overall you enjoyed your stay at Alexander House Hotel.
We put a lot into offering our undivided attention to all of our guests.
I was sorry to learn of the inconvenience you experienced upon checking in to your room and would also like to extend my apologies for the food service you exprerienced

Thank you once again for providing feedback and I do hope you will revisit us, giving us a chance to change your opinion of the Alexander House Hotel.
Best wishes
Tamas Jurca
Front Of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton
Level 5 Contributor
62 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed September 15, 2013

Just had the most amazing stay here. Started with afternoon tea on Saturday which was wonderful; light sandwiches, crisp scones, delicate cakes and more tea than you can drink! Served in the gorgeous lounge.
We stayed in the Henley suite which was beautiful: enormous! Lounge area, beautiful bedroom and amazing bathroom with a view. We even had a play station.
We ate in AG's after a beautiful cocktail (passion fruit caipirinha) and chose the tasting menu. Seven courses with wines - world class!
Completely recommend both hotel and restaurant for a special stay.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BrightonKira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jurca T, Manager at Alexander House Hotel & Utopia Spa, responded to this review, September 24, 2013
Dear BrightonKira,

Thank you very much for having us chosen on your visit to Alexander House Hotel and also for taking the time to post a review. We are always pleased to receive positive feedbacks, but yours made us especially happy and proud.
Thank you very much once again for sharing your experience and we are very much looking forward to welcoming you back at Alexander House Hotel.
best wishes,
Tamas Jurca
Front Of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 14, 2013 via mobile

We stayed here for one night on a groupon deal And had a lovely time.
We stayed in the "laburnum" room, the bathroom was amazing with a big bath and shower.
The bed was enormous. I couldn't reach my girlfriend from the other Side of the bed.
The view was nice we just kept the window open all night.
We ate in the reflections restaurant which was expensive but everything is.
The food was nice and the cocktails were awesome. Although they did take nearly 20 mins.
Spa pool was very nice when it's empty but not very big for everyone.
All the staff were very friendly, Sinclair was particularly helpful and gave us a tour of the hotel.
All in all we would love to go back.

Stayed September 2013, traveled as a couple
Helpful?
1 Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jurca T, Manager at Alexander House Hotel & Utopia Spa, responded to this review, September 24, 2013
Dear JamesH,

Thank you for choosing Alexander House Hotel and for providing us with useful feedback on your recent stay with us. I am delighted to hear that you were pleased with the warm welcome from our concierge team member Sinclair I was also pleased to read how much you enjoyed our restaurants and the great care from all the Alexander House Hotel Team
Once again I would like to thank you for choosing Alexander House Hotel and sincerely hope you will revisit us in the near future.
best wishes,
Tamas Jurca
Front Of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed September 14, 2013 via mobile

This hotel is simply perfect for the arrival to the departure, great example of a 5 star hotel on the countryside
No more comments because everthing was amazing. We are going to stay there every time when we are flying back to Rome from london. Thank you

Stayed September 2013, traveled as a couple
Helpful?
Thank Tomassino M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jurca T, Manager at Alexander House Hotel & Utopia Spa, responded to this review, September 24, 2013
Dear TomassinoM
,
Thank you for your lovely review and staying with us. It sounds as if you had a delightful time and experience in our Utopia Spa.
My team and I look forward to welcome you back if you are in London.
best wishes,
Tamas Jurca
Front Of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 4 Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed September 14, 2013

We stayed on a Friday night on a Booking.Com, smart deal, room only. We were given a room in the main house (Chalfont). An extremely comfortable four poster bed, great pillows and nicely decorated. The spa facilities were excellent as was the ambiance around the pool. Hot tub outside in the rain was fun as well.
On arrival we couldn't book fine dining as the restaurant was full so we opted for " reflections" a restaurant attached to the Boutique Champagne bar. The bar was very friendly and its stock of champagne, fine wine, beers and spirits catered for all. The food was excellent, the steaks cooked to perfection, pricey but worth the expense.
All round a really good evening and very nice stay, not the cheapest of nights, but for a special occasion truly worth a visit.

Room Tip: Rooms in the main house are definitely worth booking
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank albert883
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jurca T, Manager at Alexander House Hotel & Utopia Spa, responded to this review, September 24, 2013
Dear Alber883,

Thank you for your feedback and taking the time to post your comments. Your review will most definitely encourage us to continue to strive for superior customer service. We work hard to create and deliver exceptional experiences for our guests.
We do hope to have the opportunity to welcome you back soon.
We look forward to welcoming both of you back in our Hotel.
Yours sincerely
Tamas Jurca
Front Of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Alexander House Hotel & Utopia Spa

Property: Alexander House Hotel & Utopia Spa
Address: East Street, East Grinstead RH10 4QD, England
Location: United Kingdom > England > West Sussex > East Grinstead
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in East Grinstead
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Alexander House Hotel & Utopia Spa 5*
Number of rooms: 58
Official Description (provided by the hotel):
Set on 170 acres of stunning private gardens and parkland, Alexander House Hotel in Sussex is both a boutique retreat and an unsurpassed destination spa hotel near London, UK, the heart of South England's countryside. With tastefully designed, luxurious bedrooms, award winning Utopia Spa and a 3 AA Rosette restaurant, Alexander House Hotel is ideal for a weekend luxury escape in Sussex countryside and is a perfectly appointed private function venue, wedding venue near London and business events venue. ... more   less 
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Also Known As:
Alexander House & Utopia Hotel East Grinstead
Alexander House And Utopia Spa
Alexander Hotel Utopia
Alexander House Hotel & Utopia Spa East Grinstead, West Sussex, UK

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