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Reviewed August 14, 2011

Stayed for one night at this hotel. We were disappointed by the rooms. The first we were taken to had a bathroom for disabled customers and was small and definitely not luxurious ( basin was knee height). We asked to see another room which wasn't a problem however we turned this one down as the exhaust pipes were right outside the window and very noisy. We were told our only other option was to downgrade to a less luxurious room which we ended up doing ,however this was not reflected in the final bill.
Everything just felt too stingy for a hotel where were paying £300 a night to stay in. One packet of biscuits and two bruised apples made up the 'luxury' tea and fruit tray. Toiletries were minimal and a charge applies if you want a comb for example. Towels/robes not replaced at evening turn down despite being left on the floor soaking wet. No ac in the rooms made for a stuffy nights sleep
We ate in the AGs restaurant and the food was lovely but more expensive than a Michelin starred restaurant despite not being as good as one
The spa is lovely and well equipped
You should feel spoilt when staying at a place like this but instead we felt ripped off

  • Stayed: August 2011
    • Value
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1  Thank Yerguson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2011

We booked here as a relaxing treat after a busy few weeks, but it really didn't live up to expectations. The Hotel itself is lovely but our room was TINY, barely enough room for two people and the bathroom was really below par for what we paid. The big attraction was the spa - but the hydro pools were broken all weekend and no one offered us any apology or compensation for that. The service at breakfast was truly terrible. We paid just over £500 for one nights stay with dinner and some spa treatments, so it wasn't cheap but on check out there was over £170 in incorrect charges on our account! It was really not a great experience, they need to improve the service dramatically to justify their prices.

  • Stayed: August 2011, traveled as a couple
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Thank Capetownlianne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2011

I’ve tried to be fair and objective with this review.

We stayed here for one night, as part of our Wedding Anniversary at the beginning of July 2011, and booked their largest suite – ‘The Huntingdon’.

On a positive note, the grounds and buildings of the hotel (in particular the old house) are very well maintained, and the whole environment is very pleasant and well looked after. The suite we booked was beautiful, being well appointed, spacious and tastefully decorated. The suite itself has 4 rooms (2 for the bathroom !), and the lounge and bedroom has views overlooking the lawn.

During our time there, we ate in the less formal restaurant for dinner and breakfast, and this more than met our expectations. The food and service were very good, and we would thoroughly recommend it.

Unfortunately for us, we did have some less positive experiences during our stay, ranging from trying to order some food and champagne on the terrace just before their “Sunday Afternoon Tea” time – when the hotel are clearly overrun with non-resident guests, and in our experience, hotel guests get forgotten, through to issues with our room (we had to be moved due to some issues with the kitchen which sadly affected our room).

This said, what reassured us was that on each occasion, the Duty Manager was very good. He went out of his way to help us resolve the issues (as best he could), and nice touches like a pro-active refund of some charges, and complimentary drinks, was a breath of fresh air.

We all have to be realistic, and accept that things do go wrong, and on this occasion they did for us. What is most important to us though, is how these things get dealt with. The Alexander House clearly put customer satisfaction above just making money, and that was very impressive. If things had been perfect, we would have recommended this hotel. However, even though things weren’t perfect for us this time, WE WOULD STILL recommend this hotel.

Room Tip: Go for the 'Huntingdon' if you can afford it :)
  • Stayed: July 2011, traveled as a couple
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1  Thank Pestus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2011

Firstly I cannot fault this place for its accomodation and the spa facilities (we spent 2 nights during the week). I was there with my 8 month pregnant wife who indulged in a mum to be massge, her smile after was a clear sign it was fantastic (and reasonably priced too).

The staff were spot on, not too intrusive but always available to assist.

My only issue was the service relating to food! The breakfast was great, but as you so often do when you visit such a hotel, using the spa facilities means you may miss the allocated lunch. So come 3pm you would at least expect food served, there was but we could only choose from the bar menu with no veggie option (which the better half was!)

Also what adds to the frustration is that we were told by a certain individual that we could go to our room and order from the room service menu that had a huge variety. Note the time, we do not want to eat in our room!

  • Stayed: July 2011, traveled as a couple
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1  Thank Raghav D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2011

This is a luxury hotel staffed by delightful people who are eager to please, but the place is perhaps under-managed day to day. Previous Trip Advisor reviews had encouraged us to stay and we would do so again at Late Rooms rates, but we would avoid the airless Edinburgh suite, its windows sealed shut because they overlook the back-of-house exhausts and courtyards. The Spa is lovely, with super facilities and delightful staff, but with many lights defective or turned off, the gloom was rather overwhelming. Meals were competent rather than exceptional; the sommelier knowledgeable, but curiously unwilling to share the wine list! Service was invariably cheerful, but not particularly quick or efficient for a place in this price range. Watch out for the bill, ours was over-charged by almost 12%; obvious mistakes were rectified cheerfully, but later we noticed that we had not been charged for some drinks and over-charged for others - errors that made no difference to the total, but support the observation that management needs a sharper eye.

Room Tip: Avoid Edinburgh - cheaper perhaps, but not cheerful; loud hum from machinery outside
  • Stayed: July 2011, traveled as a couple
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1  Thank Roy and Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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