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“Eye surgery at The Centre for Sight and the Fellbridge Hotel East Grinstead” 4 of 5 bubbles
Review of Felbridge Hotel and Spa

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Felbridge Hotel and Spa
Ranked #2 of 4 Hotels in East Grinstead
United Kingdom
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Eye surgery at The Centre for Sight and the Fellbridge Hotel East Grinstead”
4 of 5 bubbles Reviewed September 6, 2013

In the area for eye surgery and needed a restful stay. The Fellbridge Hotel hit the spot .The staff, in particular, Jo and Alice were more than helpful in seeing that our needs were met. All staff were kind and considerate. The gardens are gorgeous and helped us to relax after my husbands surgery .He dozed whilst I enjoyed a swim and then together we had champagne tea in the garden in glorious sunshine.
The luke -warm congealed buffet breakfast was the only downfall of our stay- You would need to be in early to have hot fresh food - we arrived at 9am . Our comments on this were dealt with promptly, and with curtesy by the restaurant manager Ben

Room Tip: Book rooms at the back - the road noise can be intrusive if you are not used to it
See more room tips
  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mrsdancingqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VShrivastava, Manager at Felbridge Hotel and Spa, responded to this review, October 13, 2013
Dear Guest

Thank you for the positive review and we are really pleased you had restful and enjoyable stay at the Felbridge Hotel.

I am sorry that you felt morning breakfast was not as hot as expected and I am glad that Ben corrected this immediately for you.

Your kind comments about Jo, Alice & Ben have been passed on and we look forward to welcoming you back in not too distant future.


Yours Sincerely

Vikas Shrivastava

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,191 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (247)
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English first
Brighton, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed September 3, 2013

My Boyfriend and I, stayed here for one Friday evening as just something different to do. When we arrived we were seen to promptly and the staff were very polite and helful. When we got to the room, both me and my Boyfriend were a bit shocked at how small the room is. Obvioulsy this was not a problem, but compared to other hotels the room are quite considerably smaller.

Although we didn't eat in the hotel, we got a taxi to East Grinstead Town- which only cost £4/5. We had left eating a bit late so went to Wetherspoons- and to my suprise had a gorgeous meal!

We had a drink in the Bar at the hotel, as it was quite late we were the only people in there. The barman, was lovely and helpful and even helped me discover disarano!

All in all, was an enjoyable evening. Lovely staff, clean and comfortable room. Would stay here again! :)

  • Stayed August 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Sophie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VShrivastava, Manager at Felbridge Hotel and Spa, responded to this review, October 13, 2013
Dear Guest

Thank you for your positive comments and I was pleased and appreciative to read that you enjoyed the service and facilities of the hotel so much. The hotel offers two Restaurants, The Baytree and The Anise fine dining and I would recommend you to dine in either on your next stay.
Your kind comments about staff members have been shared with the team. Our standard rooms are compact and we offer three different room types above this that are more generous with space for a small supplement.

We look forward to welcoming you back in the hotel in near future.

Yours Sincerely
Vikas Shrivastava
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
73 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed August 31, 2013 via mobile

Not impressed with the stay here. Needed a bed for a wedding and this place served the purpose. No choice of breakfast 14.95 you had to pay regardless of what you ate, we opted out and used a little cafe up the road which was good value and friendly.

Stayed August 2013, traveled as a couple
Helpful?
Thank Lynneelyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VShrivastava, Manager at Felbridge Hotel and Spa, responded to this review, September 30, 2013
Dear Guest,

I am disappointed that you found the price of a bedroom and breakfast expensive.
As a note our prices are very competitive in our market place and against comparable other four star hotels. Our guests generally find the hotel prices of good value for the money and I guess it is a case of you get what you pay for.
We will hope to welcome you again in near future.

Yours Sincerely

Vikas Shrivastava
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NOTTS
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed August 30, 2013 via mobile

We have just had a two night stay at his hotel and reading the reviews before hand I was really looking forward to it ,but sadly it did not match up to my expectations. Firstly it situated on a busy road ,so always ask for a quiet room, which I have to say they did accommodate us with that, normal rooms are very small so upgrade to superior room although bathroom very small and tiny bath!No lifts and long walks to reception and spa.Spa ok! Service in the restaurant was very poor for evening meal and breakfast, staff did not seem to know what they were doing,definitely not what I had expected. We had a problem with our safe and the duty manager came, I have to say very promptly,but was not very friendly especially when this problem occurred several times that evening,I got the impression he was totally fed up with us! Staff just did enough but never seemed happy in there work I also felt like I was an inconvenience to them. I am afraid to say I will not be retuning as never felt welcome which spoilt my stay.Even on check out I was never asked was everything ok and had we enjoyed our stay, to be honest probably a good job.

Stayed August 2013, traveled as a couple
Helpful?
Thank MERC08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VShrivastava, Manager at Felbridge Hotel and Spa, responded to this review, September 30, 2013
Dear Guest,

Thank you for taking the time and sharing your feedback on TripAdvisor. I was very concerned to read that the overall service you experienced during your recent stay did not meet your expectations. Please accept my apologies for this level of service as it is not the standards we strive to achieve or are normally associated with.
I am sorry if you did not like that the hotel is situated in front of the road however our location is normally seen as favourable as we are easy to find and accessible to major road networks and tourist attractions. Instead of being a high rise style of hotel our 120 bedrooms are spread out over two floors and sometimes it is it is not possible to allocate guests near to reception.
We hope that this does not deter you from visiting us again in the near future.


Kind Regards

Vikas Shrivastava
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
eastbourne
Level Contributor
81 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 257 helpful votes
5 of 5 bubbles Reviewed August 28, 2013

Stayed for only one night in July after evening race meeting at Lingfield Park,so did not use all of the many facilities available, but found the staff to be very friendly and attentive, and the room was very well appointed and extremely comfortable. Can definitely recommend the Felbridge Hotel and Spa.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank RussB61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
turkey
Level Contributor
85 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 bubbles Reviewed August 28, 2013

All a bit basic. spa facilities ok but pool dirty and all areas a bit run down.
Bedroom nice,bathroom very basic.
We had dinner in the restaurant,i had theplaice which was good,but my husbands chicken still had blood in it!! Obviously we sent it back,the same chicken was presented again,this time burnt.My husband and I were both very tired so when we were offered a free lager and a mineral water as compensation we dident bother to complain,but in retrospect we really shouldn't have had to pay for such a bad meal.We dident bother with breakfast the next day as couldent stop thinking about the chicken blood on the plate!!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank katherineTurkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VShrivastava, Manager at Felbridge Hotel and Spa, responded to this review, September 30, 2013
Dear Guest,

Thank you for your comments on your experiences during your recent stay at the Felbridge Hotel & Spa. Comments from guests like yourself do help us to further improve the quality of our standards and services and identifies any isolated incidents that may off not been brought to our attention.
After speaking with the Head Chef I am sorry that your husband’s chicken had blood inside as it should have been rested for 5 to 10 minutes before being served.
We will look forward for your next stay

Kind regards
Vikas Shrivastava
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hartfield, United Kingdom
Level Contributor
45 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed August 26, 2013

We attended a friends wedding here recently and despite the appalling weather had a wonderful time. The staff were very attentive and had a good sense of humour, the food was excellent and the suite allocated for the wedding was clean and nicely decorated. The outdoor facilities also looked good, but extremely wet (no fault of the Felbridge!) most importantly the bride and groom were very well looked after, making their special day perfect.
We didn't stay over night at the hotel, but those guest who were staying said the rooms were very good.

  • Stayed August 2013, traveled with friends
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Julie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VShrivastava, Manager at Felbridge Hotel and Spa, responded to this review, September 30, 2013
Dear Guest,

Thank you so much for sharing your views and writing such a fantastic review. We always try and do our best to make a wedding day as memorable as possible for the bride and groom and their guests.
I hope that now you have been once we will see you again on future occasions.


Yours sincerely
Vikas Shrivastava
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Felbridge Hotel and Spa

Property: Felbridge Hotel and Spa
Address: London Road, East Grinstead RH19 2BH, England (Formerly Felbridge Hotel and Spa)
Phone Number:
Location: United Kingdom > England > West Sussex > East Grinstead
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in East Grinstead
Price Range (Based on Average Rates): $
Hotel Class:4 star — Felbridge Hotel and Spa 4*
Number of rooms: 120
Official Description (provided by the hotel):
Located less than 10 miles from Gatwick Airport, the newly refurbished Crowne Plaza Felbridge is a convenient base for business and leisure, within easy access of the M25 and M23. The location of this stylish hotel, makes an ideally placed meeting and conference destination. The Crowne Plaza Felbridge is the perfect location for training, seminars, product launches, annual conferences, boardroom meetings, interviews, teambuilding and brainstorming events as well as small exhibitions. All the meeting rooms offer everything you would expect from a luxurious and contemporary hotel. Whether you are travelling for business or pleasure, you will appreciate the excellent range of facilities at the Crowne Plaza Felbridge hotel, with its 116 bedrooms including accessible and family room availability and 8 purpose built meeting rooms. The hotel is conveniently located close to local attractions including the Bluebell Railway, Ashdown Forest, Tullys Farm, Lingfield Race Course, Chartwell House (home of Winston Churchill) and within 15 minutes of Gatwick Airport with direct links to London. It also boasts The Chakra Spa and Health Club which includes 5 treatment rooms, gym and leisure facilities. For eating and drinking, the Crowne Plaza Hotel restaurant, lounge and bar offer tempting international-style dishes - as well as some hearty British favourites. We offer 24-hour room service that will tingle your taste buds with locally sourced produce. With state-of-the-art AV systems, complimentary Wi-Fi throughout the hotel, free on-site parking, the luxurious Chakra Spa and Fitness Centre and delicious catering options, The Crowne Plaza Felbridge will be equipped to provide you with a seamless experience - setting you up for a productive stay. ... more   less 
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Also Known As:
Felbridge Hotel East Grinstead
Felbridge East Grinstead
Felbridge Hotel And Spa East Grinstead, West Sussex, UK

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