We stayed in this hotel at the end of October. On arrival, we were directed to a very shabby room. There room was very dusty and dirty. The bathroom in particular, was covered in mildew. To make matters worse, our heating went off around 8pm on the first evening of our stay. When I enquired at reception I was told that the heating could not be turned on as it was on a timer. Instead, I was offered a small and ineffective electric heater. The following morning I complained at reception that I had had no heating for 15 hours. The manageress said that she would address the issue. By the second evening of my stay, my heating still had not been turned on. When I enquired at reception I was informed that the heating was broken and that there was no prospect of it being repaired. I was offered several other alternative rooms, none of which had any heating! When I checked out, the staff attempted to charge me full price. When I complained, they offered me a 20% discount (I had heating for 6 hours of a 48 hour stay!!). Eventually, I accepted a 50% discount. An appalling lack of customer service!
- Official Description (provided by the hotel):
- The Hind is an historic 17th century town-centre coaching inn occupying a Grade II* listed building bristling with many original features. The hotel offers 34 single, twin, double and family bedrooms, 4 meeting / event rooms and suites, 2 bar / restaurants and a formal restaurant. Oliver Cromwell was said to have planned his campaign here en route to the decisive civil war Battle of Naseby in 1645, and guests are sure to find the central England location as handy as he did nearly 400 years ago. ... more less
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- Also Known As:
- Hind Hotel Wellingborough