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“A horrible experience”
Review of The Hind Hotel

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The Hind Hotel
Ranked #3 of 4 Hotels in Wellingborough
Reviewed November 1, 2007

We stayed in this hotel at the end of October. On arrival, we were directed to a very shabby room. There room was very dusty and dirty. The bathroom in particular, was covered in mildew. To make matters worse, our heating went off around 8pm on the first evening of our stay. When I enquired at reception I was told that the heating could not be turned on as it was on a timer. Instead, I was offered a small and ineffective electric heater. The following morning I complained at reception that I had had no heating for 15 hours. The manageress said that she would address the issue. By the second evening of my stay, my heating still had not been turned on. When I enquired at reception I was informed that the heating was broken and that there was no prospect of it being repaired. I was offered several other alternative rooms, none of which had any heating! When I checked out, the staff attempted to charge me full price. When I complained, they offered me a 20% discount (I had heating for 6 hours of a 48 hour stay!!). Eventually, I accepted a 50% discount. An appalling lack of customer service!

  • Stayed: October 2007, traveled on business
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Thank amm11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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248 - 254 of 255 reviews

Reviewed October 30, 2007

Probably the worse hotel I've ever stayed in. Their staff were extremely rude, it took almost 30 minutes to check in and the same to check out. Also if you book with them directly it is much more expensive than booking with an agency online. I asked them if they could match the price of the agency online and they told me that if I didn't like the price I could go somewhere else. Unbelievable! The place felt cold and damp, the rooms were dirty, I found hairs and nailtips in the bathroom and there were not enough blankets (two beds in the room but just one blanket).

The remote control of the television wasn't working properly I called reception and after rining for almost 15 minutes someone picked it up and said there was nothing they could do because they didn't have any more batteries, (no even offering to go and get some more). The beds were squeaquy, and everytime my mother turned round in her bed during the night, I would wake up because the noise was so loud.

The rooms were poorly lit, making it impossible to read and the deco was horrible, the room looked as if it had been furnished with pretentious flat packed furniture.

  • Stayed: October 2007, traveled with family
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1  Thank claudiav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2007

What a shame this hotel is so tatty and shabby. Must have been lovely place 100 years ago - not that that is much consolation to those of us who wish to stay there today. Probably take 1 mill to sort out all its problems. Comfortable atmosphere. Staff helpful and pleasant.

Stayed: September 2007
Thank thehaven26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2007

Stayed for a couple of nights in October 2006, lured by the website and from having lived in Wellingborough many years ago. Found it horribly faded. Agree with many of the comments from the review in Spanish on the site. The quality of attention from staff was poor, although this could almost certainly be turned around by training and managment leadership. The main personal problem for us was some other guests - a couple over from Dubai, the fella strutting around like he owned the place, the blithering idiot - but I guess the hotel can't help that! But I wouldn't return without knowing that some serious thought and energy had gone into the hotel raising it's game.

  • Stayed: October 2006, traveled as a couple
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1  Thank MrNipley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 17, 2006

I know what you’re thinking: you’ve seen the Hind’s website, thought ‘that looks okay’ and are just checking reviews to see if it’s worth staying there. Well let me help you: it isn’t. I stayed in a single en-suite paying £60-odd for a hot, noisy room above the kitchen (the staff down there like to listen to the radio – very loudly). Clean functional bathroom – no complaints there – but the furniture was dated and tatty. The serving staff at breakfast seemed unhappy at being woken up. I don’t think they’re used to customers: the restaurant was all but empty in the evenings and put me off dining there. Food was served in the bar, if you don’t mind the smokey atmosphere, but as the hotel is right in the town centre, there are plenty of places to eat. A note of caution though: I was warned by several people to be careful at night if you’re on your own in the town centre.

  • Stayed: April 2006, traveled on business
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3  Thank rkid76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 1, 2016
Google Translation

  • Stayed: May 2015, traveled with family
    • Sleep Quality
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Thank Bernard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2014
Google Translation

Room Tip: Wij waren op de vreselijke kamer nummer 206, neem deze nooit.
See more room tips
  • Stayed: May 2014, traveled with friends
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Thank Freddy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hindhotel, Owner at The Hind Hotel, responded to this reviewResponded July 10, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Hind Hotel

Address: 38 Sheep Street, Wellingborough NN8 1BY, England
Location: United Kingdom > England > Northamptonshire > Wellingborough
Amenities:
Bar / Lounge Restaurant Room Service
Hotel Style:
Ranked #3 of 4 Hotels in Wellingborough
Price Range: $66 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Hind Hotel 3*
Number of rooms: 34
Official Description (provided by the hotel):
The Hind is an historic 17th century town-centre coaching inn occupying a Grade II* listed building bristling with many original features. The hotel offers 34 single, twin, double and family bedrooms, 4 meeting / event rooms and suites, 2 bar / restaurants and a formal restaurant. Oliver Cromwell was said to have planned his campaign here en route to the decisive civil war Battle of Naseby in 1645, and guests are sure to find the central England location as handy as he did nearly 400 years ago. ... more   less 
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Also Known As:
Hind Hotel Wellingborough

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