Been going to Castello Lounge regularly since it opened for food and drinks or just a drink always lunch times or late afternoons.
My first time was for my birthday we all had a lovely meal and it all came out together with drinks each time it’s been good table service sometimes there’s a wait to order and pay. I went yesterday with my daughter first time in a while I was surprised to see that the price of everything has gone up. We decided to just have a cappuccino one piece of carrot cake and a chocolate milkshake not much change left out of £10
There wasn’t anyone waiting so our order was took the milkshake was done quickly but to my daughters disappointment it didn’t taste as very nice sickly and powdery my daughter our Nesquick you make at home tasted better it was very expensive. My carrot cake was £3.50 and it was tiny and mostly loose crumbs my cappuccino didn’t come and there was no sign of it being made I waited but staff were washing up a couple of cups surely serving the customer who’s paid and waiting is more important than washing cups. There was plenty of staff working to cover everything. I’d eaten my cake still no cappuccino I had to get up and ask and then I was waiting another 5 minutes when it came it wasn’t as nice as it used to be just tasted like hot milk. Again overpriced Very disappointed as I was always impressed by the quality of food and drinks so didn’t mind paying that bit extra after today I won’t be returning.
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