Having visited TWOJH when our children were very young, we decide to take another visit on the 18th November 2013 with our eldest daughter once more, now that she is an adult and has read all the books.
We were welcomed warmly by three ladies wearing bright Red tops on our arrival and nothing was too much trouble. We paid and we taken through the closed Red door and it was all explained nicely what to see, where to go, how to play and touch the things with all that waited inside.
We had a superb 2/3 hours walk around, reading, taking photos, visiting the air raid shelter etc and looking at the short film. We then made our way to the shop and made further purchases on our way out.
Having seen the photos indoors of various stars of TV and film posing by the Red door and name plaque outside, our daughter suggested we take a photo of her in a similar pose.
The Red door was now open and held back by a small hook. Our daughter checked she would not be obstructing anyone and unhooked the door allowing it to close, but not fully, locking anyone inside or out. It looked better than when open whilst she stood next to the famous name plaques on the wall.
The door immediately opened and very miserable looking elderly lady said sternly "you should have asked to close it" . We were stunned to be honest as we had not seen anyone there especially when we first went in. We apologised and continued to take the photos, but noticed the lady refused to budge and was standing in the way of the door as if it was some priceless possession of hers.
Without asking if we had finished she swung the door back on the hook. I said to her "we told our daughter to close it" and "we had paid good money and been inside and just wanted a photo before we go home." The lady was very dismissive and when I suggested she was not promoting good tourism, she then replied, "well it could have been alarmed" She then turned her back on us and walked inside.
On passing an hour later to get back to our car, we noticed the door was shut once more but well within the opening times, so where was the big issue?
Considering we had spent thirty pounds plus at this attraction this ladies actions put a dampener on it all speaking to us like naughty school children. This is the only reason we have not given it 5 stars.