We visited the centre yesterday as part of a group of 8 with a groupon voucher. It took an hour to get there which we thought would be worth it as our children were very excited. Upon arrival, the woman in reception was rude to say the least, she did not greet us or welcome us and after asking if this was our first visit (we told her it was) she then gave us no further information such as toilets. After the demonstration she stormed out to find out whose child had got up during the demonstration. She then proceeded to frankly, berate the poor parent with the manner in which she spoke. Any parent welcomes and indeed expects to be informed of any potential safety information which may affect their child(ren) at such an activity, but there are ways and means.
Children were also asked to keep off the large lawn (there isn't masses for them to do between demos) and when we asked if there was somewhere they could play while we waited we were told 'this isn't Lightwater Valley'.
The staff made us feel so uncomfortable (for no apparent reason) and were so rude we left staying less than an hour.
The other reviews are quite favourable so I don't know what was different yesterday but a friend of mine had reported similar but I thought we would give it a go. Never again. We wouldn't even be prepared to pay cut price on a groupon deal let alone full price and I've made sure my friends know not to visit.
Really disappointing, to have travelled so far and be left down.