Positives : great pub atmosphere, good choice of beers on tap, decent varied menu and we tried the specials board, which had a really good chicken & leek dish, which was very tasty.
Negatives : our food took ages to arrive and when I asked how much longer it would be, the waitress conceded she had forgotten to place the order in the kitchen. She was quite apologetic, but not even an offer of any compensation was made, eg a complementary coffee. Puddings were a disappointment too -- a bit stodgy.
Generally my view is that this pub is busy for a reason -- the food is good, it's great for children with its play area but it's perhaps not well staffed enough for the high volume of customers it's now serving and consequently the service suffers. Overall though, I would certainly recommend you give this pub a try as it's still of a good standard, and definitely a decent eatery in the gastropub category.