Stayed for a romantic weekend checked in reception very unwelcoming no smiles no enthusiasm at all seemed sick and tired booked table for dinner went to bar again no smiles not a crack seemed to be a bit of an inconvenience woman with purple hair not very welcoming too busy to be pleasant asked her where the restaurant was and pointed to a corner so went outside to reception holding our bottle of wine and glasses no one at the garden room entrance to greet us went to bar again another lady who we seemed to be an inconvenience to, sat in a rubbish seat restaurant not busy not given an option of seating ignored for a while had starter and main, main walked around the room for a bit till she found us !!!! Lobster cold and congealed got discount but the staff were so miserable food was very very poor I saw no sign of award winning food a lot of money for cold food. Would not eat there again and staff didn’t make it any better.
Room was amazing say no more and breakfast was lovely generous and tasty just a shame the staff in all areas let US down maybe too young to know etiquette or bad training maybe they don’t care as they have monopoly but it’s put us off. More
- Free Wifi
- Free parking