I arrived at 11am off a flight. I knew it would be too early to check in so wanted to leave my bag and go for a wander. I walked up to reception and said hello, i have a room booked for tonight... Receptionist cut me off with NO, checkin isn't till 2pm. I said i had realised i would be too early and only wanted to leave my bag, she became a little nicer as she realised i was not happy with my reception. Come on hotel owner or manager, the first impression counts, train your staff to greet people with a smile and want to help, basic stuff in the hospitality industry. On the upside the room was large, clean and comfortable. Pool is tiny, it wasn't worth getting wet for. Taxi to airport is £10. For the price it was convenient for airport and even with taxi it was cheaper than airport hotels if you can put up with rude staff
- Official Description (provided by the hotel):
- As an independent hotel we live by our motto - Professional, Personal and Flexible. We think you'll enjoy our hotel, the attention to detail, the warm and friendly welcome and our overall customer centric approach. Here are some more reasons why you should choose Kegworth Hotel :- Ideally located, well connected Spacious well-equipped rooms Quality food choices ... more less
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